Georgann E Andrews
Kansas City,United
Summary
Seeking position with the opportunity for new challenges and professional development and advancement. Self-directed Customer Service, Executive Assistant and Facilitator and innovative thinker with a knack for developing creative solutions to complex problems. Sales professional experienced in building relationships and retaining top accounts. Offers skills in customer service, knowledge of market trends and background in upselling. Looking to put knowledge and abilities to good use in sales position focused on market penetration.
Overview
59
59
years of professional experience
Work History
Executive Sales Assistant
Triple 777 Construction
Kansas City, MO
02.2017 - 08.2019
- Provide sophisticated calendar management for CEO and Vice President
- Prioritize inquiries and requests while troubleshooting conflicts; make judgements and recommendations to ensure smooth day-to-day engagements
- Act as a liaison and provide support to the Board of Directors
- Arrange and handle all logistics for Board meetings and events: schedule meetings; draft agendas; develop, compile, and distribute presentation materials; and record meeting minutes on behalf of Board Secretary
- Adhere to compliance with applicable rules and regulations set in bylaws regarding Board matters
- Complete a broad variety of administrative tasks that facilitate the CEO’s and Vice President’s ability to effectively lead the organization, including: assisting with special projects; designing and producing complex documents, reports, and presentations; collecting and preparing information for meetings with staff and outside parties; composing and preparing correspondence; maintaining contact lists; making travel arrangements; and completing expense and mileage reports
- Serve as the primary point of contact for internal and external constituencies on all matters pertaining to the CEO and Vice President, including those of a highly confidential or critical nature
- Prioritize and determine appropriate course of action, referral, or response, exercising judgement to reflect CEO’s and Vice President’s style and organization policy.
- Helped sales professionals build successful sales campaigns to reach target audience with consistent branding.
- Boosted revenue from existing accounts by reaching out regularly to check on needs and promote new offerings.
Church Administrator
Faith Temple Inter-Denominational Church
Kansas City, MO
06.2006 - 12.2018
- Volunteered for all Administrative duties including, answering phone calls, directing members to appropriate agencies depending on financial need and services
- Made all airplane and travel plans included visiting, praying for and listening to members families
- Provides Counseling services to parishioners and referred family members in various situations such as undergoing or facing, life end of life issues
- Provides calming support to angry/distraught family members and friends
- Responds to urgent situations, including, but not limited to, homeless or educational situations
- Works with individuals from diverse economic, cultural, racial and religious backgrounds.
- Created and updated membership rosters, church documents and basic reports.
- Directed administrative and secretarial support for pastors, program directors and volunteers at [Type] church.
- Handled church correspondence, member database and building scheduling.
- Maintained church calendar by collecting information about upcoming events and reserving appropriate spaces for regular meetings and special activities.
Care Taker/Customer Service
Self Employed Services
Kansas City, MO
09.2004 - 07.2017
- Administered and filled medication, Provided transportation to and from doctor appointments for 6 different individuals
- Made sure elderly and disabled had all needs met according to my expertise and abilities
- A companion to all and a listening ear
- Ran errands for patients, did shopping, and picked up other necessities.
- Planned, prepared and served meals and snacks according to prescribed diets.
- Scheduled and accompanied clients to medical appointments.
- Monitored and maintained cleanliness, sanitation, and organization of assigned station and service areas.
- Determined specific needs and provided most appropriate level of services for patient well-being.
- Recognized and reported abnormalities or changes in patients' health status to case manager.
- Shopped for groceries regularly in order to keep house stocked with necessities.
- Recorded temperature, blood pressure, pulse, or respiration rate as directed by medical or nursing staff.
- Documented residents' mental status, sleep and eating patterns in medical record books.
- Restocked supplies and rotated items to maintain efficient operations and prevent expiration of perishable goods.
Claims Authorizer
Social Security Administration
Kansas City, MO.
12.1980 - 06.2006
- Interviewed, developed & Processed Social Security Retirement, Disability & Survivor Claims
- Secured proof of Identity, proof of birth & death records to entitle claimants to benefits
- Provides calming support to angry/distraught family members and friends
- Responds to urgent situations, including, but not limited to, medical emergencies or death(s) at the request of administrative coordinators, nurses, family etc
- Works with individuals from diverse economic, cultural, racial and religious backgrounds
- Works with hospital staff and bereaving families to enhance their sensitivity to the concerns of patients/families experiencing terminal illness and loss
- Processed, adjudicated and issued payment amounts based on prior years of work
- Informed customers of non-covered claims and explained reason why.
- De-escalated upset and frustrated customers.
Directory Operator
Southwestern Bell Telephone Company/ ATT
Independence, MO
08.1975 - 11.1980
- Answered all incoming calls regarding directory assistance telephone numbers and addresses as needed
- Transferred over to ATT for promotion to answer all customer service long distance needs promoting plans to fit the needs of customers
- Accessed number directories to provide relevant information to callers.
- Answered questions about third-party charges and refunded incorrect bills.
Education
Master of Science - Christian Counseling
Faith Bible College
2007
Bachelor of Arts - Christian Counseling
Faith Bible College
2005
High School Diploma - undefined
Paseo High School
1975
Skills
- Family Medicine
- Weather Reports
- Executive Travel
- Case Management Software
- Workflow Processes
- Office Organization
- Data Communications
- Goal Attainment
Timeline
Executive Sales Assistant
Triple 777 Construction
02.2017 - 08.2019
Church Administrator
Faith Temple Inter-Denominational Church
06.2006 - 12.2018
Care Taker/Customer Service
Self Employed Services
09.2004 - 07.2017
Claims Authorizer
Social Security Administration
12.1980 - 06.2006
Directory Operator
Southwestern Bell Telephone Company/ ATT
08.1975 - 11.1980
Master of Science - Christian Counseling
Faith Bible College
Bachelor of Arts - Christian Counseling
Faith Bible College
High School Diploma - undefined
Paseo High School
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