George Smith
Engineering Assistant
Virginia Beach,VA
Summary
Detail-oriented engineering professional with a strong background in telecommunications. Proven ability to manage complex engineering work orders and facilitate transitions to advanced fiber optic systems. Known for strong problem-solving skills and attention to detail, contributing to efficient project execution and enhanced customer satisfaction
Overview
37
37
years of professional experience
Work History
Engineering Assistant
Verizon
Norfolk
05.2021 - Current
- Executed engineering work orders for business customers requiring 100G, 10G, 1G, and 100M services.
- Maintained communication with customers to monitor end user customer requirements (EUCR).
- Generated engineering work orders for fiber optic installations and replacements of old copper facilities.
- Managed complicated EWO's for highway and local projects to facilitate Verizon facility relocations.
- Coordinated migration of customers from copper networks to advanced fiber optic systems.
- Oversaw installation of new fiber optic services while working in constrained environments.
- Processed EWO's to remove obsolete copper facilities after transitioning to fiber networks.
CST- Cable Splicing Technician
Verizon
Virginia Beach
01.1996 - Current
- Overseeing, locating, isolating and repairing large and small fiber optic and copper cable in residential and commercial environments, to ensure customers services are restored in damaged cable situations.
- Preventive locating of existing facilities to prevent outages.
- Maintain and updating labeling of fiber optic facilities at customer locations and central offices.
- Improved operational efficiencies by managing work requests, new orders, pricing and changes while coordinating logistics to verify service dates. Ordering materials needed to deliver the best service possible.
- Sending off defective equipment for repair and ensuring proper repair and return to Verizon.
- Installed and repaired fiber optic cables
- Conducted splicing operatis to ensure reliable signal transmission across networks.
- Performing "live" cable splicing in safe time, to ensure minimum down time for sophisticated networks, monitoring alarms to maintain service for customers, with minimal downtime.
- Operated testing equipment to verify cable integrity and performance standards.
- Collaborated with teams to troubleshoot and resolve network connectivity issues.
- Maintained accurate documentation of splicing activities and network configurations.
- Ensured compliance with safety regulations while working in diverse locations.
- Trained new technicians on splicing techniques and safety protocols effectively.
- Coordinated with project managers to align on installation schedules and requirements.
- Worked with team members to coordinate tasks efficiently throughout each project's duration.
- Measured electrical characteristics of transmission lines using appropriate instruments such as voltmeters, ohmmeters, network testers including DS1/DS3. Monitoring these types of circuits before and after "cut-overs" from new to old facilities. Repairing the lines when needed to maintain and restore network connectivity.
- Performed pre-splice testing of cables and connectors to ensure proper functioning before splicing.
- Researched solutions for complex problems encountered during installations utilizing available resources.
- Configured specialized equipment used in cable installation and repair such as fusion splicers, cleavers and cable locators.
- Conducted post-splice tests on newly spliced cables to confirm the integrity of the connection.
- Troubleshooting and repairing difficult issues on the fiber optic network.
- Terminated all types of cables including coaxial, twisted pair, multi-pair, flat wire and fiber optics.
- Participated in regular meetings with supervisors to discuss progress updates and potential challenges.
- Analyzed test results and identified any discrepancies in performance, making necessary adjustments as needed.
- Assisted in training junior technicians on basic troubleshooting procedures for resolving technical issues quickly.
- Followed safety protocols at all times while working on job sites to prevent injuries or accidents.
- Tested repaired, newly installed or updated equipment to drive proper function and conformance to specifications.
- Climbed poles and ladders to install, maintain or inspect equipment.
- Tested circuits and components of malfunctioning telecommunications equipment to isolate sources of malfunctions.
- Ran wires between components and to outside cable systems.
- Removal of obselete cabling or cutomer requirement removals. .
Service Technician
Verizon
Virginia Beach
07.1988 - 07.1996
- Installed and repaired plane old telephone (POTS) service lines, including extensive cable isolation and repair.
- Conducted service appointments to diagnose and resolve issues efficiently.
- Utilized various meters, such as TDR and ohmmeters, for comprehensive phone line repairs.
- Responded promptly to emergency calls, providing urgent assistance to clients.
- Adhered to safety protocols while working in hazardous environments.
- Maintained certifications and completed required training on systems and components.
Education
Bachelor of Science -
Pace University
New York (City), NY12-2019
Skills
- Microsoft Office Suite proficiency
- Telecommunications expertise
- Site surveying
- Project support and coordination
- Engineering support and documentation
- Computer-aided design
- Technical documentation and specifications
- Problem solving and critical thinking
- Effective communication skills
- Training and mentoring
- Time management strategies
- Technical drawing and diagram preparation
- Document management
Timeline
Engineering Assistant
Verizon
05.2021 - Current
CST- Cable Splicing Technician
Verizon
01.1996 - Current
Service Technician
Verizon
07.1988 - 07.1996
Bachelor of Science -
Pace University