George Abraham
Dallas,TX
Summary
Experienced with coordinating and managing airport operations, ensuring compliance with aviation safety standards. Utilizes effective communication and problem-solving skills to address operational challenges and maintain efficiency. Knowledge of aviation regulations and ground services, demonstrating strong track record of ensuring seamless airport functions.
Overview
31
31
years of professional experience
1
1
Certification
Work History
Airport Operations Officer
City of Dallas
09.2024 - Current
- Coordinated with multiple departments to ensure smooth daily operations and minimize disruptions.
- Maintained written log of significant events and actions during shift.
- Increased airport operational efficiency by implementing streamlined processes and procedures.
- Maintained strong working relationships with key stakeholders such as airlines, ground handlers, customs agents, retailers, and local authorities to ensure seamless operations.
- Facilitated clear communication between departments during incidents, promoting swift resolution of issues.
- Managed emergency situations effectively, resulting in minimal impact on airport operations and passenger experience.
- Inputs and submits various work orders for airport maintenance and care; ensures accuracy of information entered to ensure all work orders are completed in a timely manner.
Landside Service Supervisor
City and County of Denver
08.2022 - 09.2024
- Handled customer complaints and inquiries.
- Assisted with training and development of team members.
- Successfully managed high-pressure situations, maintaining composure while finding solutions to complex problems quickly.
- Monitored team's performance and gave feedback when necessary.
- Assisted in the recruitment process for new hires within the service department, contributing valuable input on candidate suitability based on experience requirements.
- Supervise the work of the Landside Service Agents engaged in providing ground transportation and parking service to airport passengers, employees, and the general public. Prepares monthly revenue reports indicating monies collected from AVI taxi gate and monitors the preparation of collection of cash deposits to the finance department.
- Develops and modifies work plans,methods procedures, determines work priorities and develops work schedules to provide adequate staff coverage.
Landside Service Agent 2
City and County of Denver
08.2021 - 08.2022
- Monitor contract compliance of commercial ground transportation operators ensuring contract terms of service are fulfilled.
- Assist passengers in securing ground transportation services.
- Inspect and report conditions of airport facilities and construction areas.
- Inform, educate, and enforce airport commercial ground transportation rules and regulations.
- Assisted in training new team members on company policies, procedures, and best practices for successful integration into the team.
Right of Way Enforement Agent 1
City and County of Denver
01.2019 - 08.2021
- Enforced compliance of parking regulations right of w by issuing notices and citations for violations of the revised municipal codes and rules and regulations governing parking within the city.
- Explained codes and regulations regarding parking violations to the public, and provides information regarding state and city parking rules and regulations.
- Performed entry level inspection work ensuring and enforcing compliance of city rules, and ordinances within the right of way and other permitted areas.
Bus and Light Rail Operator
Regional Transportation District
09.1994 - 11.2018
- Assisted in the development of new operators through mentorship opportunities including ride-alongs, technique demonstrations, and constructive feedback discussions.
- Contributed to the overall success of the transit system by consistently meeting or exceeding performance metrics set forth by supervisors and management.
- Improved passenger satisfaction by providing timely and accurate route information, maintaining a friendly demeanor, and addressing concerns promptly.
- Coordinated with fellow operators during shift changes, ensuring a smooth transition and continuity of service for passengers.
- Reduced delays with proactive communication with dispatchers, reporting any mechanical issues or other incidents promptly for efficient resolution.
- Provided excellent customer service to passengers, assisting them with boarding and exiting the train safely, as well as answering questions about schedules and fares.
Education
Denver East High School
Denver, CO05-1986
Skills
- Communication and coordination
- Time management expertise
- Emergency response planning
- Conflict resolution techniques
- Weather monitoring
- Facilities management
- Teamwork and collaboration
- Problem-solving
- Multitasking
- Active listening
- Adaptability and flexibility
- Decision-making
Certification
- FEMA IS courses 100, 200, 300, 700, 800, and 907
Timeline
Airport Operations Officer
City of Dallas
09.2024 - Current
Landside Service Supervisor
City and County of Denver
08.2022 - 09.2024
Landside Service Agent 2
City and County of Denver
08.2021 - 08.2022
Right of Way Enforement Agent 1
City and County of Denver
01.2019 - 08.2021
Bus and Light Rail Operator
Regional Transportation District
09.1994 - 11.2018
Denver East High School
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