George Adams
Tucson,AZ
Summary
Proactive manager with leadership abilities, strategic planning expertise, and problem-solving acumen. Successfully assists senior managers in accomplishing demanding targets by motivating staff and coordinating resources. Highly organized and methodical in optimizing coverage to meet operational demands. Strong leader and problem-solver dedicated to streamlining operations, reducing costs, and promoting organizational efficiency. Utilizes independent decision-making skills and sound judgment to positively impact company success. Encouraging manager and analytical problem-solver with talents for team building, leading, motivating, excellent customer relations aptitude, and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring, and morale-building abilities to enhance employee engagement and boost performance.
Overview
7
7
years of professional experience
Work History
Assistant Manager
Biolife Plasma Services
01.2022 - Current
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Developed strong working relationships with staff, fostering a positive work environment.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Collaborated with the management team to develop strategic plans for business growth and improvement.
- Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
- Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.
- Improved customer satisfaction by resolving complaints and inquiries promptly.
- Optimized scheduling to ensure adequate staffing during peak hours, improving service efficiency.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
Assistant Center Manager
CSL Plasma
05.2019 - 12.2021
- Maintained all previous responsibilities
- In charge of ensuring center can operate smoothly and efficiently by anticipating needs of production and staff
- Includes working all production areas as needed to account for any shortage of staff
- Assisted in the implementation of 3 new center-wide software programs.
STAT Trainer
Haemonetics via CSL Plasma
07.2017 - 12.2021
- Teach groups of trainees to calibrate and diagnose PCS2 machines, and provide resources for them to repair said machines
- Classes range from 2-8 people and last for three days, ending with observations and knowledge checks to determine suitability to become Machine Repair Technicians
- Occasionally required to travel throughout SW region depending on training needs.
- Coached employees on best practices, providing constructive feedback to support their professional growth.
- Enhanced trainee engagement through interactive workshops and hands-on activities.
Education
High School Diploma -
Flowing Wells High School
Tucson, AZCertificate in Phlebotomy - Phlebotomy
Pima Community College
Tucson, AZ12.2013
Skills
- Customer Relationship Management (CRM)
- Operations Management
- Project management abilities
- Team motivation
- Strategic Planning
- Project Management
- Customer rapport
- Employee Scheduling
- Succession Planning
- Staff Management
- Workload Management
Timeline
Assistant Manager
Biolife Plasma Services
01.2022 - Current
Assistant Center Manager
CSL Plasma
05.2019 - 12.2021
STAT Trainer
Haemonetics via CSL Plasma
07.2017 - 12.2021
High School Diploma -
Flowing Wells High School
Certificate in Phlebotomy - Phlebotomy
Pima Community College
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