Open To Work
George "Wes" Adkins
Pharmacy Technician / Graphic Artist
Loveland,OH
Summary
Experienced Systems Operator at Humana specializing in workflow management and technical troubleshooting. Demonstrated success in improving operational efficiency and training teams to achieve high performance. Proficient in process documentation and fostering collaboration, maintaining system integrity and safety compliance. Over two decades of experience in various industries, with a strong focus on delivering results through effective communication and problem-solving skills.
Overview
34
34
years of professional experience
2
2
Certifications
Work History
Systems Operator
Humana / Centerwell
West Chester
11.2018 - 11.2025
- Monitored and operated systems for OTC and pharmacy workflows and operations management.
- Collaborated with teams to resolve system issues and implement effective solutions.
- Trained new staff on system protocols and operational procedures.
- Coordinated with IT to ensure system integrity and security standards.
- Documented processes and updated procedures to enhance operational efficiency.
- Responded to user inquiries regarding system functionality and troubleshooting methods.
- Maintained data processing equipment, calling in technical support when necessary.
- Kept current with key platforms, hardware configurations, and diverse monitoring tools.
Operation Support/ SME
Humana
08.2014 - 11.2018
- Collaborated with team to streamline production processes and boost efficiency.
- Trained new staff on safety protocols and operational procedures.
- Monitored inventory, reported discrepancies, and managed stock levels for seamless operations.
- Implemented workplace organization strategies to enhance productivity and safety.
- Provided technical support for equipment and software usage in production.
- Troubleshot mechanical and electrical systems during production activities.
- Operated machinery to complete production processes efficiently.
- Packaged and labeled finished products for streamlined shipping.
Manager / Labor
Guyzers Cleaning Service
01.2005 - 12.2014
- Manage and schedule cleaning of homes and commercial properties, trained new employees, quality control and sales.
- Supervised daily cleaning operations across diverse client facilities.
- Resolved client concerns promptly to maintain customer satisfaction.
- Supervised the use of chemicals, materials, and equipment for cleaning and maintenance purposes.
- Managed daily cleaning operations and staff.
- Resolved customer complaints promptly and efficiently while ensuring a positive experience.
- Operated cleaning equipment safely and efficiently.
- Disposed of waste in compliance with safety standards.
- Assisted team members with larger cleaning projects.
- Provided excellent customer service when interacting with customers or colleagues.
Manager / Labor
Home Depot
01.2002 - 12.2005
- 2002-2003 Flooring sales specialist
- 2003-2005 Millwork Expeditor
- Advised customers on flooring options and design choices.
- Demonstrated flooring installation techniques to customers and staff.
- Collaborated with suppliers to source quality materials and products.
- Resolved customer inquiries and complaints efficiently and professionally.
- Provided customer service to clients by answering their questions, addressing complaints, and helping them select the right product for their needs.
- Prepared quotes for customers based on measurements taken from job sites or blueprints provided by contractors.
- Followed up with existing customers via phone calls or emails about upcoming promotions or discounts.
- Offered information about pricing, payment and delivery options.
- Updated customer database regularly with contact information of new prospects.
- Stayed up to date on latest styles, trends and available flooring brands.
- Developed relationships with architects, designers and builders in order to generate leads for potential projects.
- Coordinated delivery of flooring materials with suppliers and installers.
- Helped customers choose between different flooring types such as carpet, hardwood, and laminate.
- Performed administrative tasks such as filing documents related to sales transactions.
- Worked with vendors to negotiate pricing on flooring materials.
- Visited job sites to measure rooms for accurate material estimates.
- Coordinated project schedules and ensured timely delivery of materials.
- Liaised with vendors to streamline procurement processes and manage inventory.
- Monitored project progress and reported updates to stakeholders regularly.
- Managed multiple projects simultaneously while adhering to tight deadlines.
- Monitored projects to ensure compliance with applicable regulations and standards.
- Scheduled shipments and deliveries to meet production timelines effectively.
- Resolved discrepancies between customer orders and actual shipments received.
- Managed stock transfers from one location to another as needed for production purposes.
- Traced missing material and shipments through vendor and customer communications.
Graphic Designer
Next Dimension Studios / Digital Dynamics
01.1997 - 12.2004
- 1997-2000 Production Printer / Graphic Artist
- 1998-2000 Production Manager for Digital Dynamics / Graphic Artist
- 2000-2004 Graphic Artist Freelance
- Created visual concepts using Adobe Creative Suite tools effectively.
- Presented design ideas to stakeholders for feedback and approval.
- Managed multiple projects simultaneously while meeting tight deadlines consistently.
- Edited images and graphics to enhance visual appeal and clarity.
- Maintained up-to-date knowledge of design trends and industry best practices.
- Designed print materials such as brochures, flyers and posters for marketing campaigns.
- Edited photographs for use in digital media platforms including web banners and social media posts.
- Designed new, on-brand visual elements focusing on concept and messaging.
- Prepared files for production, ensuring high quality and accuracy.
- Reviewed proofs and provided feedback to maintain design integrity.
- Updated templates for promotional materials to enhance brand consistency.
- Developed original illustrations and diagrams to be used in various print and web media.
- Performed preflight checks on digital files before submission to printers or other vendors.
Graphic Designer
Hills Communities
01.2000 - 12.2001
- Designed branding materials to strengthen company visual identity.
- Collaborated with marketing team to develop campaign concepts and graphics.
- Mentored junior designers, enhancing skills and techniques.
- Managed multiple design projects, ensuring adherence to deadlines and budgets.
- Utilized graphic design software for efficient production of high-quality visuals.
- Developed layouts, logos, and illustrations to fulfill client requirements.
- Created website mockups to present final designs prior to launch.
- Participated in client meetings to clarify project scope and expectations.
Graphic Designer
Impak Graphics
01.1992 - 12.1997
- 1992-1993 Conventional Stripper / Darkroom Tech
- 1993-1997 Lead Graphic Designer / IT
Education
Certificate of Graduation - Pharmacy Technician
New York Institute of Career Development
06-2022
Associates Degree - Graphic Design
Antonelli Institute of Art & Photography
Cincinnati, OH01-1992
High School Diploma -
Grant County High School
Dry Ridge, KY05-1989
Skills
- Adobe Creative Suite proficiency
- Microsoft Office applications
- Systems monitoring and operations
- Workflow management
- Technical troubleshooting
- Process documentation
- Equipment operation and maintenance
- Inventory management
- Safety compliance and regulations
- Team collaboration and leadership
- Employee training and coaching
- Effective communication skills
- Problem solving and decision-making
- Time management and prioritization
- Attention to detail and quality control
- Customer support and relations
- Active listening and interpersonal skills
- Predictive maintenance strategies
- Operational assessment and optimization
Selected Highlights
- A top performer in production on a monthly basis.
- Exceptional attendance.
- Consistently recognized for fresh and innovative ideas and applications.
- Generated significant company savings by developing an in-house print shop.
- Continually able to complete heavy workloads under extremely tight deadlines.
- Directed five employees and outside graphic design house on a bus wrap printing project.
- Gained high levels of client satisfaction by consistently meeting tight deadlines.
- Eliminated need for external vendor support by personally upgrading, troubleshooting, and maintaining in-house computer systems.
- Developed and applied cohesive branding style throughout all marketing materials.
- Successfully managed entire Design department from Customer Contact to production.
- Established trusting relationships with vendors and key clients.
Accomplishments
Employee of the Quarter Q1 - Setting up Line Enhancement and Training Associates
Affiliations
Volunteer Mccormick Elementary.
Certification
Foster Parent for Clermont County 2015-2022
Work Preference
Work Type
Full TimeLocation Preference
RemoteTimeline
Systems Operator
Humana / Centerwell
11.2018 - 11.2025
Operation Support/ SME
Humana
08.2014 - 11.2018
Manager / Labor
Guyzers Cleaning Service
01.2005 - 12.2014
Manager / Labor
Home Depot
01.2002 - 12.2005
Graphic Designer
Hills Communities
01.2000 - 12.2001
Graphic Designer
Next Dimension Studios / Digital Dynamics
01.1997 - 12.2004
Graphic Designer
Impak Graphics
01.1992 - 12.1997
Certificate of Graduation - Pharmacy Technician
New York Institute of Career Development
Associates Degree - Graphic Design
Antonelli Institute of Art & Photography
High School Diploma -
Grant County High School