George Alcazar
Summary
Adaptable and tech-savvy professional with experience in Airport Operations and Hospitality roles. Seeking to transition into an Information Systems Analyst position where I can apply my analytical skills, problem-solving abilities, and hands-on experience in managing complex systems.
Overview
13
13
years of professional experience
Work History
Ground Operations Agent
Jetblue Airways
09.2018 - Current
- Monitored and managed various airport systems, including flight scheduling, baggage handling, and passenger processing, ensuring seamless daily operations
- Analyzed operational data to identify inefficiencies, leading to a 15% improvement in on time performance
- Reduced operational issues, identified root causes, and implemented solutions to improve efficiency and customer satisfaction by 50%
- Provided exceptional customer service, addressing passenger concerns and resolving issues promptly
- Trained staff on new technology implementations, enhancing their proficiency and reducing errors by 20%
Server
Disneyland Resort
01.2012 - 09.2017
- Managed point-of-sale (POS) systems, ensuring smooth transactions processing and resolving technical issues promptly
- Implemented a new a new digital inventory system, reducing manual errors and improving inventory tracking accuracy by 25%
- Optimized seating and reservation systems, enhancing overall customer service and reducing wait times by 10%
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
Education
Bachelor of Science - Computer Information Systems
California State University of Long Beach
Long Beach, CA06.2024
Associate in Science (A.S.) - Business Administration -
Long Beach City College
Lakewood, CA06.2020
Skills
- Programming: SQL, Python
- Database Management: MySQL, SQL Server
- Data Analysis: Microsoft Office Suite (Word, Excel, PowerPoint)
- Operating Systems: Windows, macOS, Linux
- Troubleshooting
- Attention to Detail
- Software Testing
Timeline
Ground Operations Agent
Jetblue Airways
09.2018 - Current
Server
Disneyland Resort
01.2012 - 09.2017
Bachelor of Science - Computer Information Systems
California State University of Long Beach
Associate in Science (A.S.) - Business Administration -
Long Beach City College
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