GEORGE ALVAREZ
Chula Vista,CA
Summary
Over 25 years of Managing Sales, Inventory and Warehouse Operations. Proven Track record of driving growth in sales and reduction in operations costs. Certifications in leading people & meeting operational goals. Expert Relationship Builder, Team Developer, Negotiator and Sales Strategist
Overview
30
30
years of professional experience
Work History
Operations Manager
Rooter Hero Plumbing
12.2023 - Current
- Oversee day-to-day operations
- P&L's
- Oversee company equipment and supplies
- Maintain Fleet inventory and service schedules
- Respond to all customer concerns and dealing with challenging assignments
Plumbing Manager
Tarpy Plumbing, Heating and Air
08.2022 - 12.2023
- Manage daily operations in the plumbing department
- Sales training
- Hiring
- Technical Training
- Grow revenue
Operations Manager
Point Loma electric and Plumbing
04.2022 - 04.2022
- Customer Service- ensure all staff are providing the highest level of customer service
- Manage and resolve escalated customer service problems
- Ensure that all staff follow required processes and procedures
- New Hires and Training - Work with Owners to determine staffing needs to ensure sufficient staff levels
- Training for each position and ensure successful completion with each new hire
- Staff Management- Monitor staff performance, morale and areas of improvement etc
- Prepare agenda and run weekly meetings
- Communicate and show recognition of good performances
- Shape company culture and set an example for staff
- Staff Performance- Coach and train all staff
- Monitor KPI’s and conduct weekly 1 with 1’s with all staff members
Operations Manager
Rooter Hero Plumbing
01.2021 - 03.2022
- Company experienced 45% growth YOY in 2021 (3.5mm)
- Under my direction grew team of 9 to team of 25 in 10 months which increased company volume
- Company projected growth of 50% YOY for 2022 (5.4 mil & goal is to end 2022 with team of 32)
- HR responsibilities: i.e
- Recruitment, hiring, onboarding and progressive discipline
- Operations: P&L’s, oversee company inventory, supplies, etc
- Maintained fleet inventory of all service vehicles
- Respond to all areas of customer service issues – specialty in challenging assignments
Executive Assistant/office Manager
the organizer, fiduciary inc.
08.2020 - 01.2021
- Oversee power of attorney for Veteran Clients
- Work with Social Security and Medicare divisions
- Maintain all company accounts, 40 million
Operations Manager
COLEPEPPER SERVICES
04.2019 - 07.2020
- Company experienced 125% growth YOY in 2019 (2Mil) under my direction team grew from 5 to 25 in 10 months which increased company volume
- HR responsibilities: recruiting, hiring, onboarding and progressive discipline
- Oversee dispatch & operations administration
- Supervised 35 employees, assigned daily tasks and manage company workload
- Respond to all areas of customer service- specialty in challenging assignments
- Operations: over P&L’s, Company inventory and supplies
- Maintained Fleet for our division
Distribution Warehouse Manager
Snyder’s Lance
10.2018 - 12.2018
- Coordinate activities of 8.8 million Dollar Warehouse, direct sales, manage employees, P&L and Payroll
- Warehouse weekly sales 2015- 155K, grew to weekly sales of 170K in 2017
- Trained new warehouse managers and performed special assignments
- Performed accurate ordering of inventory and accurate inventory counts
- Averaged 98% accuracy on all inventories up to 350K
Sales District Manager
Frito Lay
11.2010 - 10.2015
- Contributed to Top National Sales Team- Operations Award for California 2014
- Top Performing Sales District for eight months in 2014
- Clients included 7-11, Circle K, Am Pm, Military Commissaries, Stater Bros, Vons, Ralphs, CVS and Rite Aid with sales of $11M plus
- Managed and Certified Inventories for all routes in my district
- Led implementation of the Product Exchange Center in Vista CA
- Managed Safety, service schedules, day-to-day sales operations and inventories
Route Sales Representative
Frito Lay
01.1995 - 11.2010
- Managed Route inventories for routes in the Inland Empire Zone
- Consistently grew sales by 10% yearly YOY
- Route Expert Trainer- Trained eight new RSR’s and Three new District Managers
Education
Skills
- Master Problem Solver
- Communicator
- Expert Relationship Builder
- Negotiator
- Inventory Expert
- Proven Leader
Personal Information
- Willing To Relocate: True
- Authorized To Work: US for any employer
Timeline
Operations Manager
Rooter Hero Plumbing
12.2023 - Current
Plumbing Manager
Tarpy Plumbing, Heating and Air
08.2022 - 12.2023
Operations Manager
Point Loma electric and Plumbing
04.2022 - 04.2022
Operations Manager
Rooter Hero Plumbing
01.2021 - 03.2022
Executive Assistant/office Manager
the organizer, fiduciary inc.
08.2020 - 01.2021
Operations Manager
COLEPEPPER SERVICES
04.2019 - 07.2020
Distribution Warehouse Manager
Snyder’s Lance
10.2018 - 12.2018
Sales District Manager
Frito Lay
11.2010 - 10.2015
Route Sales Representative
Frito Lay
01.1995 - 11.2010
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