Christina Rodriguez
US
Summary
Knowledgeable and dedicated customer service professional with extensive experience in the building material industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses. Product knowledge in Armstrong Ceilings, Drywall, Steel Framing, Office Operations, Purchasing, Receiving , inventory, Job Bids, Month End Close out procedures
Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Overview
35
35
years of professional experience
Work History
Bilingual Paraprofessional
McKinney ISD
07.2024 - Current
- Oversaw students in classroom and common areas to monitor, enforce rules, and support lead teacher.
- Delivered personalized educational, behavioral, and emotional support to individual students to enable positive learning outcomes.
- Enforced rules and instructions to maintain discipline.
- Monitored students in computer lab to enforce proper use of resources.
- Helped teachers manage bus loading and unloading.
- Helped teacher prepare instructional material and displays.
- Collaborated with instructors to develop engaging lesson plans.
- Assisted with school field trips and special events by collecting permission slips and payments.
- Conducted weekly review sessions to help students prepare for exams.
- Demonstrated specific skills and activities for students to improve understanding and take excess workload off teachers.
- Assisted students in developing deeper understanding of course concepts by providing one-on-one support.
- Monitored students on field trips, handling roll call, and group movement to keep youths safe in public settings.
- Worked expertly and productively with students and parents from diverse ethnic groups.
- Served as translator and interpreter for written and verbal communication to students, parents and staff members.
Bilingual CSR
Foundation Building Materials LLC
11.2013 - 05.2021
- Responded to customer requests for products, services, and company information.
- Cross-trained and provided backup support for organizational leadership.
- Responded proactively and positively to rapid change.
- Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
- Implemented and developed customer service training processes.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
- Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.
- Followed-through on all critical inter-departmental escalations to increase customer retention rates.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Trained new personnel regarding company operations, policies and services.
- Bolstered customer retention by creating and offering unique discount options and inspiring interest in new product lines.
- Maintained up-to-date knowledge of product and service changes.
- Promptly responded to inquiries and requests from prospective customers.
- Knowledge in Armstrong Ceilings, Drywall, Steel Framing.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Trained staff on operating procedures and company services.
- Maintained Drywall Yard Levels when North Hollywood Location was in operation.
- Received Purchase Orders, Closed out Month, Ran Open Order, And Open Purchase Order Reports.
Bilingual Customer Service Representative
Acoustical Material Services
01.1992 - 10.2013
- Identified and responded to customer requests and concerns through email, online chat, and phone for both English and Spanish-speaking customers.
- Knowledge in Armstrong Ceilings, Drywall, Steel Studs
- Communicated with management when customer issues escalated and worked to find resolutions.
- Gained customer trust by providing knowledgeable and accurate information in both English and Spanish.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Assisted customers with Spanish-language inquiries in a timely and professional manner.
- Trained new personnel regarding company operations, policies and services.
- Purchasing, Receiving, Job Quoting, Maintained Inventory levels, Traveled different Locations to assist With Year End Inventory with Curtis Leach.
- When Working out of Montebello, Assisted Heidi Mendoza with international shipments of Armstrong Samples.
- In Montebello Dispatched Drywall Stocking Crews.
Order Processing Specialist
Consolidated Fabricators Corp.
01.1990 - 12.1992
- Completed accurate order entry and data verification.
- Communicated with customers to answer questions and perform account maintenance.
- Documented shipping information for orders.
- Assisted customers with product and service selections.
- Generated invoices and shipping labels to properly bill and ship customer orders.
- Provided regular updates to customers regarding orders to maintain transparency and customer trust.
- Examined orders to confirm accuracy, completeness and adherence to customer requirements.
- Created shipping and invoicing documents with accurate customer, destination, and materials information to meet shipper standards and identify any hazardous contents.
- Manually typed up Orders, Bill Of Ladings, Answered Phones, Took Phone Orders.
- Started in the Selling of the Raw Rolled Steel Coils, In Vernon (Centennial Steel) Later Transferred to the Building Products Location, to sell steel framing to building materials distributors.
Education
Associate in Business -
The United College Of Business
Downey, CASkills
- Interpretation support
- Complaint tracking
- Simultaneous interpretation
- Time management
- Problem-solving
- Multitasking and organization
- Upselling strategies
- Telephone etiquette
- Bilingual communication
- Customer support
- Account management
- Product knowledge
- Payment collection
- Flexibility and adaptability
Languages
Spanish
Native or Bilingual
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Bilingual Paraprofessional
McKinney ISD
07.2024 - Current
Bilingual CSR
Foundation Building Materials LLC
11.2013 - 05.2021
Bilingual Customer Service Representative
Acoustical Material Services
01.1992 - 10.2013
Order Processing Specialist
Consolidated Fabricators Corp.
01.1990 - 12.1992
Associate in Business -
The United College Of Business
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