George Arroyo
Panama City Beach,FL
Summary
Developed skills in fast-paced, high-stakes business environment, focusing on leadership and problem-solving. Adept at strategic planning and operational efficiency, transitioning into new field with fresh perspective. Ready to leverage experience to drive success and innovation in new role. Energetic and adaptable professional with strong leadership and organizational skills. Understands business operations and financial management, with expertise in strategic planning and team coordination. Committed to driving growth and efficiency while fostering positive workplace culture. I also speak two languages.
Overview
6
6
years of professional experience
1
1
Certification
Work History
General Manager
WaterWorx Carwash
01.2024 - Current
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Developed and implemented strategies to increase sales and profitability.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
- Implemented operational strategies and effectively built customer and employee loyalty.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Implemented effective cost-saving measures to reduce overhead expenses without compromising quality or service.
General Manager
Sonics Drive In
03.2022 - 11.2023
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Launched staff engagement, gender diversity and cultural programs in addition to robust reporting tool that increased operational quality.
- Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
- Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
Store Manager
Aldi
05.2021 - 09.2022
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Completed point of sale opening and closing procedures.
- Assisted with hiring, training and mentoring new staff members.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Approved regular payroll submissions for employees.
- Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Fostered a positive work environment by cultivating strong relationships between team members through team-building activities and consistent recognition of individual achievements.
- Ensured compliance with all applicable laws, regulations, policies by regularly reviewing store procedures and taking corrective measures when necessary.
Front Desk Manager
City Electric Company
12.2018 - 04.2021
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Trained new staff on correct procedures, compliance requirements, and performance strategies.
- Mentored and trained new hires, fostering a supportive work environment that facilitated professional growth.
- Improved staff communication through regular meetings, leading to enhanced teamwork and overall efficiency.
- Increased repeat business by providing exceptional service and promptly handling guest feedback.
- Oversaw daily cash reconciliations, maintaining accurate financial records for the front desk department.
Education
High School Diploma -
Bushwick High School
Brooklyn, NY05.2005
Skills
- Leadership and team building
- Problem resolution
- Operations management
- Team player
- Efficient multi-tasker
- Effective leader
- Customer relations
- Training and development
Certification
- ServSafe Food Handler's Certification
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
General Manager
WaterWorx Carwash
01.2024 - Current
General Manager
Sonics Drive In
03.2022 - 11.2023
Store Manager
Aldi
05.2021 - 09.2022
Front Desk Manager
City Electric Company
12.2018 - 04.2021
High School Diploma -
Bushwick High School
Similar Profiles
Derek SoteloDerek Sotelo
Pool Service Technician at Waterworx Pool CarePool Service Technician at Waterworx Pool Care
Abhishek LimbuAbhishek Limbu
Plumbing Apprentice at Waterworx PlumbingPlumbing Apprentice at Waterworx Plumbing
Antonio PatrickAntonio Patrick
Car Detailer at Waterworx Car WashCar Detailer at Waterworx Car Wash