George Arroyo
12405 Benedict Ave Apt 1 Downey,CA
Summary
Dynamic sales professional with a proven track record as a Service Advisor, excelling in customer service and relationship building. Leveraging strong problem-solving skills and teamwork, I consistently achieved sales targets and enhanced customer satisfaction. Bilingual in Spanish, I foster loyalty through effective communication and personalized service, driving repeat business and positive referrals.
Overview
11
11
years of professional experience
Work History
RSA Sales
Frito-Lay
03.2026 - Current
- Engaged customers by providing product knowledge and personalized service to enhance purchasing experience.
- Collaborated with team members to achieve daily sales targets and improve customer satisfaction rates.
- Managed inventory levels, ensuring availability of popular models and timely replenishment of stock.
- Demonstrated vehicles' features and benefits, effectively addressing customer inquiries and concerns.
- Developed strong relationships with clients, resulting in repeat business and positive referrals.
- Conducted follow-up communications with customers to ensure satisfaction post-purchase and foster loyalty.
Service Advisor
Covina Kia
Covina, CA
05.2023 - 02.2026
- Assisted customers with service inquiries and vehicle maintenance recommendations.
- Coordinated service appointments, ensuring efficient scheduling and customer satisfaction.
- Communicated effectively with technicians to relay customer concerns and service needs.
- Prepared detailed service estimates and explained repair processes to customers clearly.
- Resolved customer complaints promptly, enhancing overall client retention rates.
- Educated customers on proper vehicle maintenance, fostering long-term relationships built on trust and loyalty.
- Maintained high customer satisfaction standards to meet or exceed targets.
- Increased repeat business, establishing rapport and trust with customers through attentive listening and clear communication.
Service Advisor
Kia of Alhambra
Alhambra, CA
06.2025 - 11.2025
- Conducted thorough vehicle inspections to identify needed maintenance or repairs, recommending appropriate services to customers.
- Coordinated effectively with technicians and management staff, ensuring seamless communication throughout the entire service process.
- Maintained detailed records of services performed, ensuring accuracy in billing and warranty claims processing.
- Ensured high-quality service delivery by closely monitoring work progress and promptly addressing any issues or concerns.
- Achieved high customer ratings by consistently exceeding expectations in all aspects of service advising.
- Maintained up-to-date knowledge of product and service changes.
- Educated customers on proper vehicle maintenance, fostering long-term relationships built on trust and loyalty.
Salesperson
Marina Del Rey Toyota
Los Angeles, CA
02.2015 - 05.2023
- Engaged customers by providing product knowledge and personalized service to enhance purchasing experience.
- Collaborated with team members to achieve daily sales targets and improve customer satisfaction rates.
- Managed inventory levels, ensuring availability of popular models and timely replenishment of stock.
- Demonstrated vehicles' features and benefits, effectively addressing customer inquiries and concerns.
- Developed strong relationships with clients, resulting in repeat business and positive referrals.
- Conducted follow-up communications with customers to ensure satisfaction post-purchase and foster loyalty.
Education
High School Diploma -
Los Angeles High
Los Angeles, CA05.2005
Skills
- Friendly, positive attitude
- Teamwork and collaboration
- Customer service
- Problem-solving
- Spanish Language
Timeline
RSA Sales
Frito-Lay
03.2026 - Current
Service Advisor
Kia of Alhambra
06.2025 - 11.2025
Service Advisor
Covina Kia
05.2023 - 02.2026
Salesperson
Marina Del Rey Toyota
02.2015 - 05.2023
High School Diploma -
Los Angeles High