GEORGE ATKINS
Myrtle Beach,SC
Summary
Dedicated, hardworking restaurant management professional with extensive daily planning and operations experience. Skilled in staff training and development. Highly proactive manager with20 years of experience in team leadership in the restaurant and hospitality industries. Background includes sales, management and front and back-of-the-house operations. Food service professional adept at FOH and BOH operations. Demonstrated team leader with excellent staff management skills. Restaurant Manager with expertise in general operations management, special events, staff development and training, recruitment and vendor negotiations.
Overview
26
26
years of professional experience
Work History
Food and Beverage Director
Brittain Resorts
09.2019 - Current
- Oversee10 different outlets plus all of the banquet facilities and catering
- All scheduling ordering, staffing and training
- Ensure all safety and food safety standards are met
- Helped rebuild restaurant from scratch in remodeled resort
- Built menu recipes and all training materials
- Tested new P&L software for the company
- Taught new P&L to peers
- Increased revenue and cash flow over2019 numbers
- Had all outlets open normal hours during staffing crunch
Operating Partner
Trattoria Lisina
11.2021 - 05.2022
- Determined appropriate financial goals and administered budgets to control expenses.
- Monitored competitor activities closely enabling strategic shifts as needed ensuring continued growth in market share.
- Developed and implemented comprehensive training programs for staff, resulting in improved productivity levels.
- Enhanced employee retention rates by creating a positive work culture with open communication channels and career development opportunities.
- Sourced vendors and negotiated fair contracts to keep costs low.
- Improved overall customer satisfaction through timely and effective problem resolution.
- Optimized supply chain management, reducing costs and increasing reliability of deliveries.
- Facilitated cross-functional collaboration among teams from different departments contributing to better project outcomes.
- Managed budgets and financial performance, ensuring cost-effective allocation of resources.
- Set and implemented promotional strategies to drive business growth.
- Recruited and hired qualified candidates to fill vacancies.
- Managed effective customer service and quality assurance programs to protect business reputation.
Managing Partner
Metro Diner
04.2018 - 07.2019
- Balanced corporate management with day-to-day procedures and overseeing a staff of80 people
- Interviewed, hired and trained80 restaurant staff
- Reviewed daily and overall financials to ensure profitability
- Balanced corporate management with day-to-day procedures and overseeing a staff of80 people monitored business trend forecasts and adjusted budgets and operational plans to maximize growth and opportunities
- Improved profitability by accurately maintaining P&L to meet prime fiscal responsibility
Managing Partner
Carrabba’s Italian Grill
05.1999 - 03.2018
- Carefully interviewed, selected, trained and supervised staff
- Interacted positively with customers while promoting hotel facilities and services
- Organized special events in the restaurant, including receptions, promotions and corporate luncheons
- Promoted a positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service
- Led and directed team members on effective methods, operations and procedures
- Prepared for and executed new menu implementations
- Oversaw front of house personnel to maintain adequate staffing and minimize overtime maintained a safe working and guest environment to reduce the risk of injury and accidents developed, implemented and managed business plans to promote profitable food and beverage sales
- Effectively managed payroll and timekeeping, including completion of the proper paperwork for new hires and terminations
Education
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Coastal Carolina University
Conway, SCundefined
Socastee High School
Myrtle Beach, SCSkills
- Natural leader conflict resolution techniques service-oriented proven cost-control expert
- Strong work ethic marketing and advertising passion for customer satisfaction great listener
- Results-oriented trained in performance and wage reviews
- Business operations expertise
- Fast learner
- Inventory control and record keeping
- Staff scheduling
- Point of sale (POS) system operation
- Advertising
- Business operations business plans conflict resolution cooking
- Cost-control
- Customer satisfaction
- Special events
- Financial inventory control marketing
- Natural payroll personnel policies POS quality
- Fast learner record keeping safety
- Sales scheduling staffing telephones
- Food and beverage operations
- Labor management
- Food presentation
- Sanitation standards
- Budget development
- Teamwork and collaboration
- Customer service
Timeline
Operating Partner
Trattoria Lisina
11.2021 - 05.2022
Food and Beverage Director
Brittain Resorts
09.2019 - Current
Managing Partner
Metro Diner
04.2018 - 07.2019
Managing Partner
Carrabba’s Italian Grill
05.1999 - 03.2018
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Coastal Carolina University
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Socastee High School
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