Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

GEORGE AYALA

Brooklyn

Summary

Dynamic Field Service Technician with extensive experience in construction monitoring and a diverse background in customer service, dispatching, warehouse management, and fire protection. Expertise in troubleshooting, equipment maintenance, and on-site support, complemented by strong adaptability to new environments and technologies. Recognized for exceptional problem-solving abilities, effective communication skills, and a steadfast commitment to customer satisfaction. Offers a unique blend of technical proficiency, organizational acumen, and practical field experience to drive operational efficiency and enhance client relationships.

Overview

10
10
years of professional experience
1
1
Certification

Work History

Field Service Technician

Quiver League
03.2022 - Current
  • Performed routine maintenance on machinery to ensure optimal performance
  • Kept up-to-date knowledge of industry trends, regulations, safety standards
  • Inspected and tested mechanical products to locate defects or malfunctions
  • Assisted with training of junior technicians in proper installation techniques and safety protocols
  • Replaced faulty parts or components following diagrams or blueprints
  • Kept up-to-date knowledge of industry trends, regulations, safety standards

Field Service Technician

Total Fire Protection
09.2021 - 02.2022
  • Travel to various site locations around the New York City area to inspect and properly tag fire extinguishers in accordance with the FDNY rules and regulations
  • Performed routine maintenance on fire protection equipment and components, including inspection of hoses, nozzles, valves and pumps
  • Tested and approved newly installed fire protection systems
  • Conducted maintenance on fire suppression systems, including refilling and recharging extinguishers
  • Inspected fire extinguishers to ensure they were in working order and up to code
  • Replaced damaged or expired fire extinguishers with new units
  • Refill and adequately stock first aid kits and / or cabinets

Monitoring Technician

Dayton Inspections
08.2019 - 06.2021
  • Monitor and record ground vibrations, noise levels, and structural movement using seismographs, sensors, and other monitoring equipment to ensure compliance with project specifications and safety regulations
  • Install and maintain vibration monitoring instruments on active construction sites
  • Analyze real-time data to identify potential risks to nearby structures and infrastructure, escalating concerns to project managers as well as MTA Inspectors when thresholds are exceeded
  • Ensure proper equipment functionality, troubleshoot technical issues, and perform routine system checks to guarantee accurate data collection

Warehouse Manager

Petri Plumbing
11.2018 - 08.2019
  • Oversaw inventory management for plumbing parts and materials, ensuring adequate stock levels to meet daily operational needs
  • Prepared and organized all parts and tools required for plumbers before the start of each workday, streamlining field operations
  • Coordinated and executed timely deliveries of additional parts and supplies to job sites as needed to minimize project delays
  • Collaborated with plumbing teams and office staff to anticipate material needs and support project schedules
  • Managed receiving, stocking, and distribution of plumbing materials while maintaining a safe and organized warehouse environment

Customer Service / Dispatcher

Petri Plumbing
07.2018 - 11.2018
  • Served as the first point of contact for clients, answering phone calls and addressing inquiries regarding plumbing services, scheduling, and ongoing projects
  • Scheduled and coordinated appointments for prospective work, ensuring efficient allocation of plumbers based on skill, location, and urgency
  • Dispatched plumbers to job sites, providing real-time updates and support to maximize productivity and minimize downtime
  • Handled customer concerns and service issues with professionalism, delivering timely solutions and maintaining a high level of client satisfaction

Customer Service Associate

Walgreens
06.2015 - 06.2018
  • Provided friendly and efficient service at the register, processing customer purchases, returns, and payments accurately
  • Operated and maintained photo lab equipment to print, cut and package customer photo orders with attention to detail
  • Restocked shelves and organized merchandise to ensure product availability and a clean, customer-ready store
  • Address customer inquiries and resolve concerns in a professional manner to enhance the overall shopping experience

Education

High School Diploma -

Gateway High School for Environmental Research and Technology
Bronx, NY
06.2018

Skills

  • Routine equipment servicing
  • Regulatory safety compliance
  • Field repairs
  • Hand tool proficiency
  • Fire protection systems
  • Effective problem resolution
  • Installation and maintenance
  • Service scheduling
  • Technical troubleshooting
  • Prioritization and scheduling
  • Client support
  • Customer complaint resolution

Certification

OSHA 30

Timeline

Field Service Technician

Quiver League
03.2022 - Current

Field Service Technician

Total Fire Protection
09.2021 - 02.2022

Monitoring Technician

Dayton Inspections
08.2019 - 06.2021

Warehouse Manager

Petri Plumbing
11.2018 - 08.2019

Customer Service / Dispatcher

Petri Plumbing
07.2018 - 11.2018

Customer Service Associate

Walgreens
06.2015 - 06.2018

High School Diploma -

Gateway High School for Environmental Research and Technology

Similar Profiles

CREATE PROFILE