George Bacilio-Gonzalez
San Diego,CA
Overview
6
6
years of professional experience
1
1
Certification
Work History
Assistant Store Manager
Jersey Mikes
San Diego, CA
06.2019 - Current
- Trained new employees on store policies, procedures and customer service standards.
- Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
- Conducted regular performance reviews of staff members in order to identify areas for improvement.
- Ensured compliance with all safety regulations throughout the store premises.
- Supervised cash handling processes to ensure accuracy of transactions.
- Interviewed and vetted job applicants to make effective hiring decisions and fill vacancies with strong team members.
- Managed the day-to-day operations of the store, including customer service, inventory management and staff scheduling.
- Delegated assignments based on team strengths to optimize floor coverage and service levels.
- Oversaw aspects of maintenance, inventory, and daily activity management.
- Provided mentorship for employees to generate sales, promote effective upselling and cross-sell to improve retail productivity.
- Provided training to new employees on company policies and procedures.
- Handled complaints from customers by empathetically listening, recording details and offering solutions.
Skills
- Inventory management
- Employee phase 1 and 3 training
- Staff scheduling
- Team building
- Conflict resolution
- Staff management
- Merchandise ordering
- Store operations
- Store organization
- Performance evaluations
Certification
ServSafe Certified
Timeline
Assistant Store Manager
Jersey Mikes
06.2019 - Current