Overview
Work History
Education
Skills
video gaming, media research
Additional Information
Timeline
Generic

George Bernhardt

Dallas,TX

Overview

5
5
years of professional experience

Work History

Electronic Technician

Tech Team Solutions
10.2020 - Current
  • Mounted equipment to walls, concealed wires, installed audio and programmed remote controls.
  • Traveled to customer sites across business area to set up and install recently purchased phone and computer systems.
  • Remained highly knowledgeable in different technologies from Apple, Lutron and CATV Systems.
  • Traced faults in circuits and components to isolate failures and remove components.
  • Handled calibration of audio and visual equipment for customers and set up devices for optimal performance.
  • Conferred with customers to determine nature of problems and to explain repairs.

Retail Staff

Goodwill Store
08.2022 - 08.2023
  • Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
  • Provided positive first impressions to welcome existing, new and potential customers.
  • Answered customer questions regarding sizing, accessories and proper care for merchandise.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Engaged with customers to effectively build rapport and lasting relationships.
  • Solved customer challenges by offering relevant products and services.
  • Maintained customer satisfaction with quick and professional handling of product returns.
  • Increased sales by offering advice on purchases and promoting additional products.
  • Implemented up-selling strategies such as recommending accessories and complementary purchases to boost revenue.
  • Trained and developed new hires in company processes, product knowledge, customer service and selling techniques.
  • Maintained records related to sales, returns and inventory availability.
  • Boosted sales by conferring with customers to evaluate purchase requirements and recommend best-fit company offerings.
  • Loaded and unloaded merchandise using ladder and pallet jack.
  • Worked alongside retail representatives to enhance product presentations and advertising collateral.
  • Applied security and loss prevention training toward recognizing risks and reducing store theft.

Staff Member

Kroger
11.2018 - 10.2022
  • Established positive relationships with customers and other staff members.
  • Kept work areas clean, organized and safe to promote efficiency and team safety.
  • Greeted clients and guests and assisted with variety of questions to foster exceptional customer service.
  • Responded sensitively and competently to service customers with diverse cultural backgrounds.
  • Increased customer service success rates by quickly resolving issues.

Education

Associate of Applied Science - Game And Interactive Media Design

Richland College
Dallas, TX
05.2018

Skills

  • Document Preparation
  • Equipment Manual Interpretation
  • Lean Manufacturing Processes
  • Diagnosis and Troubleshooting
  • Functional Testing
  • Microsoft Windows
  • Hand Tools
  • Shipping and Receiving
  • Time Management
  • Social Perceptiveness
  • Effective Communication
  • Reading Comprehension
  • Customer Service
  • Critical Thinking
  • Microsoft PowerPoint
  • Microsoft Excel

video gaming, media research

Specializing in Nintendo, Sony, and PC gaming. Particularly the RPG, Platformers, adventure, and Action genre.


Spending several hour a day studying the creation and reception of medea both new and old to gain a greater appreciation for media i would other wise miss, or ignore.

Additional Information

  • Can lift up to 300 lbs with ease
  • Has knowledge of all major TCG currently in seculation

Timeline

Retail Staff

Goodwill Store
08.2022 - 08.2023

Electronic Technician

Tech Team Solutions
10.2020 - Current

Staff Member

Kroger
11.2018 - 10.2022

Associate of Applied Science - Game And Interactive Media Design

Richland College

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George Bernhardt