George Biskentawi
Burleson
Summary
Dynamic manager with a proven track record at ABC Liquor, excelling in project management and employee training. Enhanced customer satisfaction through innovative service programs and improved team performance, leading to a significant increase in operational efficiency. Skilled in conflict resolution and data analysis, driving results and fostering a collaborative work environment.
Overview
14
14
years of professional experience
Work History
Manger
ABC Liquor
Orange Park
02.2020 - 03.2025
- Conducted regular meetings with staff to discuss progress and identify areas of improvement.
- Coached, mentored and trained team members in order to improve their job performance.
- Produced thorough, accurate and timely reports of project activities.
- Oversaw daily operations, maintaining efficiency and quality standards.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Enhanced customer satisfaction through the development of a customer service excellence program.
- Directed recruitment, hiring, and training of new staff members.
- Monitored staff performance and addressed issues.
- Mediated conflicts between employees and facilitated effective resolutions to disputes.
Security Manager
Park Avenue Billiards
Orange Park
06.2015 - 02.2020
- Worked efficiently in busy, high-risk settings while maintaining best-in-class standards of excellence for security initiatives.
- Compiled evidence for law enforcement officials to use to prosecute criminals.
- Responded immediately to security threats, breaches and emergencies, following proper protocols.
- Conducted regular staff training on security policies and procedures.
- Recognized by management for providing exceptional customer service.
- Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
Department Manager
Walamrt
Jacksonville
04.2011 - 08.2015
- Interviewed prospective employees and provided input to HR on hiring decisions.
- Performed opening and closing duties as part of management team and handled cash management.
- Analyzed weekly reports to identify areas for improvement in operations, budgeting, and staffing levels.
- Monitored inventory levels, ensuring optimal stock and minimizing waste.
- Developed strategies to improve customer service and increase sales by 10% within 6 months.
- Developed and implemented strategic departmental plans to achieve company targets.
- Worked closely with sales associates to complete tasks.
Education
High School Diploma -
Orange Park High School
Orange Park, FL06-2011
Skills
- Project management
- Employee training
- Performance monitoring
- Conflict resolution
- Data analysis
- Recruitment strategies
- Budget control
- Time management
- Customer service
- Team building
Timeline
Manger
ABC Liquor
02.2020 - 03.2025
Security Manager
Park Avenue Billiards
06.2015 - 02.2020
Department Manager
Walamrt
04.2011 - 08.2015
High School Diploma -
Orange Park High School
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