George Blalock
Kingsport
Summary
Hi there! I'm a dedicated Customer Success Specialist at Crown Aesthetics, specializing in warranties and complaints for our US operations. My role involves processing all warranties and complaints, ensuring our customers receive timely and effective resolutions.
I pride myself on being an effective communicator, liaising between Quality and Sales teams to share insights on product performance and issues. With a wealth of product knowledge, I'm the go-to troubleshooting expert on my team. My creative problem-solving skills enable me to manage customer frustrations and transform them into positive experiences. I thrive on developing innovative solutions and strategies that not only address issues but also enhance overall customer satisfaction.
I'm always eager to learn and grow in my field, driven by a commitment to excellence and a genuine desire to help others.
Overview
10
10
years of professional experience
Work History
Customer Success Specialist, Warranties/Complaint Coordinator
Crown Aesthetics
06.2021 - Current
- Entered data, generated reports, and produced tracking documents.
- Improved team productivity with regular communication and progress updates, fostering a collaborative work environment.
- Enhanced operational workflows by maintaining well-organized documentation systems and updating records accurately as needed.
- Gathered and organized materials to support operations.
- Enhanced customer satisfaction by responding promptly to inquiries and addressing concerns professionally.
- Collaborated with department heads to develop strategic plans aligning with overall company objectives, fostering a unified approach toward shared goals.
- Facilitated cross-departmental workshops to identify process improvements, leading to more efficient workflow and reduced bottlenecks.
Game Master
Wolfden Games
09.2022 - Current
- Explained company policies, game rules and safety requirements.
- Kept game and party rooms clean and neat for next guests.
- Communicated clearly and on-time to share clues and direct game actions.
- Watched guests closely to maintain current understanding of gameplay.
- Educated new players on game rules, mechanics, and strategies, enabling them to fully enjoy their gaming experience.
- Nurtured a welcoming community atmosphere by organizing social events and moderating forums or chat channels responsibly.
- Cultivated strong relationships with influential players in the community to solicit valuable feedback on proposed changes or additions to the game ecosystem.
- Promoted a positive, inclusive gaming environment by enforcing community guidelines and addressing toxic behavior promptly.
Compounding Pharmacy Technician
Procompounding Pharmacy
06.2018 - 03.2021
- Supported pharmacy team by efficiently organizing supplies, cleaning workspaces, and assisting with daily operations as needed.
- Optimized inventory management, reducing waste and ensuring availability of necessary supplies.
- Conducted quality control tests on compounded medications, ensuring safety and efficacy for patients.
- Collaborated with pharmacists to provide high-quality patient care and tailored medications.
- Accurately measured ingredients using precise scales and electronic devices for exact dosages in compound formulations.
- Enhanced compounding accuracy by meticulously following formulas and procedures.
- Assisted in the development of new compounding techniques, resulting in innovative treatment options.
- Improved customer satisfaction by providing timely, accurate, and personalized compounded prescriptions.
- Continuously updated knowledge of pharmaceutical industry trends and regulations through professional development opportunities.
Shift Manager/Key Holder
Chick Fil A
09.2014 - 05.2018
- Trained new employees on company policies, procedures, and job-specific tasks to ensure their success in the role.
- Oversaw cash handling procedures, maintaining accurate records of transactions and preventing discrepancies.
- Delegated tasks effectively among team members based on their strengths and skill sets leading to greater productivity levels.
- Maintained store cleanliness throughout the day to create a welcoming atmosphere for both customers and staff members alike.
- Increased customer satisfaction through attentive service, swift problem resolution, and effective communication.
- Monitored employee performance, providing constructive feedback and coaching to foster professional growth.
- Coordinated promotional events within the store location resulting in higher brand visibility.
- Listened to and addressed customer concerns using creative problem-solving in accordance with company guidelines.
Education
No Degree - Biblical Counseling
Boyce College
Louisville, KYSkills
- Customer relations
- Storytelling expertise
- Customer service expertise
- Creative writing
- Feedback collection
- CRM software
- Sales support
- Cross-functional coordination
- Report generation
- Quality control
- Product knowledge
- Critical thinking
Work Preference
Work Type
Full TimeWork Location
RemoteImportant To Me
Work-life balancePaid time offHealthcare benefitsPersonal development programs401k matchCareer advancementPaid sick leaveTimeline
Game Master
Wolfden Games
09.2022 - Current
Customer Success Specialist, Warranties/Complaint Coordinator
Crown Aesthetics
06.2021 - Current
Compounding Pharmacy Technician
Procompounding Pharmacy
06.2018 - 03.2021
Shift Manager/Key Holder
Chick Fil A
09.2014 - 05.2018
No Degree - Biblical Counseling
Boyce College
Similar Profiles
Ashlyn BurtAshlyn Burt
Certified Medical Assistant at Summer Aesthetics (previously Amélie Aesthetics)Certified Medical Assistant at Summer Aesthetics (previously Amélie Aesthetics)
Alparslan BaliAlparslan Bali
Medical Aesthetics Trainer & Manager at Deluxe Aesthetics Academy & Aesthetics on DemandMedical Aesthetics Trainer & Manager at Deluxe Aesthetics Academy & Aesthetics on Demand
Elena Avraam-MarounElena Avraam-Maroun
Area Manager at Crown Table Games – Crown MelbourneArea Manager at Crown Table Games – Crown Melbourne
Temakia HillTemakia Hill
Education Coordinator at UETHDAEducation Coordinator at UETHDA
Leslie MarshallLeslie Marshall
Executive Assistant/Registered Behavior Technician at Good Day ABAExecutive Assistant/Registered Behavior Technician at Good Day ABA