George Britton
Saratoga Springs
Summary
Sales engineering professional with deep understanding of technical sales processes and product solutions. Adept at seamlessly integrating client requirements with technical capabilities. Known for collaborative team efforts and consistently achieving targets, showcasing adaptability and reliability. Proficient in technical analysis and customer relationship management.
Overview
22
22
years of professional experience
3
3
Certifications
Work History
Sr. Software Support Analyst
3M Solventum
02.2024 - Current
- Implement CMMC Level 2 security compliance requirement and standards prior to software deployment.
- Conducted training sessions to empower users and improve software utilization.
- Provided technical support for enhancing software functionality and user experience.
- Install & Troubleshoot software and hardware related issues to Citrix, Microsoft Hyper-V, vSphere in virtual and physical Windows Servers and workstations
- Employing HIPAA and PHI compliance and healthcare standards audit CRS files protect patient data, and create reports and dashboards of findings
- Provide on-call and after hours support to troubleshoot issues related to CRS data exporting to 3rd party software (Epic, Cerner, Meditech, Humana, & Cerner)
- Lead discovery calls to identify security vulnerabilities in the client’s infrastructure prior to installing & deploying software.
- Establish guidelines and methods for the installation and management of computer, write SOP's and security protocols
Information Security Officer
Rancher Government Solutions
08.2022 - 12.2023
- Developed comprehensive CMMC 2 level security policies for the organization, ensuring compliance with industry best practices.
- Served as the organization's point of contact for all matters related to information security, liaising with external partners and audit agencies as necessary.
- Following ITIL standards, Implement and define account roles, permissions and identity management in AWS, Okta, JAMF, and Azure
- Create the first macOS image in JAMF and deploy to all apple assets.
- Coordinated with external auditors to ensure successful completion of annual regulatory compliance audits.
- Identify and analyze vulnerabilities to develop and create a system security plan for federal clients and commercial clinics
- Deliver exceptional customer service, create FCR, SLA and help desk performance reports, to management
- Audit and administer O365 GCC High Licenses, Okta Profiles, Azure, and Active Directory accounts.
Sales Engineer
Forcepoint
11.2021 - 08.2022
- Established long-term relationships with key clients for repeat business and referrals, cultivating a strong network within the industry.
- Provided technical troubleshooting and problem solving for clients with installed equipment or system issues.
- Developed customized proposals that demonstrated a clear understanding of client requirements and offered compelling solutions to meet their unique needs.
- First point of contact to troubleshoot escalations, and federal SaaS application issues.
- O365, Okta, Active Directory, AWS, JAMF, Google Workspace and Intune Administrator.
- Schedule weekly patching and deployments for Windows and macOS company assets
- Audit O365 GCC High Licenses, Okta, AWS and AD accounts, permissions and roles.
- Identified sales opportunities by assessing environment and devising and implementing winning strategy.
- Schedule and deploy software, group policies, and patches from Microsoft IBM Fix and CyberArk to Windows servers and assets.
- Create detailed finance reports for interface builds [Incident, Task, software and hardware request, Inventory] templates in ServiceNow and Salesforce.
Senior IT Service Desk Analyst
Forcepoint
06.2018 - 11.2021
- Deliver end-to-end functional solutions with ServiceNow, utilizing ITIL security process, organizing and prioritizing.
- Diagnosed and resolved network issues for uninterrupted connectivity.
- Configure, implement, and maintain the Cisco VoIP phone system, including phone servers, phones, and faxes
- Present ITAR policies and direct the onboarding and offboarding process for all employees.
- O365 Administrator in charge of troubleshooting licensing, account issues and access for all federal accounts.
- Design, build, and implement dashboards and custom solutions in SharePoint and cloud visualization reports
- Manage ServiceNow documentation for IT SOP’s operating procedures, outage instructions, training materials, dashboard template creation.
- Automate, manage, and deploy software, patches, and security policies in Microsoft Endpoint and Intune
- Improved customer satisfaction by efficiently resolving IT service desk tickets and providing clear communication to end users.
Information Technology & Infrastructure Specialist
Jason’s Deli
07.2017 - 04.2018
- Facilitated clear communication between IT teams and stakeholders during infrastructure projects to ensure alignment on goals, expectations, and progress updates.
- Assisted in the development of IT service desk policies, ensuring compliance with industry standards and regulations while maintaining a focus on providing excellent customer service.
- Maintain and support virtual assets [VMware, Azure, and AWS].
- Scheduled biweekly SEP scans on the company's computers and servers to maintain performance
- Stayed informed on emerging trends and technologies within the IT industry, making recommendations for potential investments that align with organizational goals.
- Write documentation on software installation to standardize server builds and quality assurance processes
- Performed regular system audits to ensure compliance with standards.
- Managed vendor relationships to negotiate favorable contract terms for hardware purchases and support services.
- Ensured smooth transitions during technology migrations by thoroughly planning, executing, and documenting each step of the process.
Senior IT Service Desk Analyst
Workday
04.2015 - 06.2017
- Addressed security vulnerabilities promptly through thorough analysis of security logs, patch management, and collaborating with cybersecurity experts within the organization.
- Acted as an effective liaison between end-users and developers, translating technical issues into clear action items for bug resolution or feature enhancements.
- Troubleshoot, configure, and diagnose hardware, software and network issues
- Assisted in the development of IT service desk policies, ensuring compliance with industry standards and regulations while maintaining a focus on providing excellent customer service.
- Audit and administer, Azure AWS, Google Workspace and Okta roles and permissions for all accounts
- Managed service desk tickets for effective tracking and resolution of technical issues.
- Configure and set up user accounts for MFA and SSO
- 1st point of contact for all escalations and allocate to staff accordingly
- Schedule and participate in on-call rotation, and perform after-hours support.
- Maintained detailed documentation for all IT service desk processes and procedures, facilitating knowledge transfer and promoting consistency across support teams.
Senior Business Analyst
American Express
01.2013 - 04.2015
- In charge of performing the onboarding for all new financial accounts in Bloomberg and BlackRock.
- Managed stakeholder expectations through transparent communication and timely status updates, ensuring alignment between project deliverables and business objectives.
- Prepare proposal requests, bid specifications, cost projections, and solution development.
- Manage device configuration, security policies, and application deployment in Microsoft Intune,
- Implemented Agile methodologies within project teams, increasing overall adaptability and responsiveness.
- Performed risk assessments on potential projects to determine feasibility and viability before moving forward with implementation plans.
- Collaborates with development and scrum teams to review project progress and evaluate results
- Served as a liaison between the Security Operations and Infrastructure Teams.
- Evaluate business processes, uncover areas for improvement, and implement solutions.
IT Support Engineer
Goldman Sach’s
01.2012 - 12.2013
- Assist HR with the IT onboarding process in Okta, Workday, Active Directory, and Azure AD for all new accounts.
- Installed, configured, tested and maintained operating systems, application software, and system management tools.
- Interact with clients via phone, email or chats and provide concise written/verbal instructions
- Act as the first point of contact for clients with issues concerning their trading Bloomberg accounts, virtual computers, systems and assets
- Deploy new software, repair, image and deploy assets to all employees
- Research technical problems, troubleshoot and escalate accordingly
- Managed inventory of computer equipment, standardizing hardware configurations for ease of maintenance and scalability.
- Maintained servers and systems to keep networks fully operational during peak periods.
- Enhanced network security with regular vulnerability assessments and prompt patch installations.
- Responded to customer inquiries and provided technical assistance over phone and in person.
Computer Teacher
Guam Adventist Academy
07.2006 - 07.2010
- Evaluate student performances in class and on tests and provide feedback to students and parents
- Assisted with the planning and execution of school-wide technology initiatives, supporting the integration of technology throughout all subject areas.
- Identify teaching methods that work best for students who learned differently
- Improved student comprehension of complex concepts through the use of visual aids, analogies, and real-world examples.
- Planned and implemented curriculum to teach up-to-date technology to 30 students.
- Communicated with students to discuss progress and need for tutoring and extra assistance.
- Managed and maintained computer systems, equipment and mobile devices by troubleshooting hardware and software issues, cleaning out keyboards and wiping down computer surfaces.
- Set up computers and networking systems, delivering step-by-step instructions on basic use.
- Implemented projects to enhance computer science subject matter and help students grasp concepts.
Education
MBA - Cybersecurity And Warfare
Colorado Christian University
Lakewood, CO06-2022
Bachelor of Science - Computer Science & Business Administration
University of Montemorelos
Montemorelos, MX06.2006
Skills
- Troubleshooting
- Customer service
- Negotiation
- Multitasking
- Data Management and Analytics
- Technical documentation
- Team Leadership
- Business Analysis
- Process improvement
- Database management
- ITIL framework
- Teamwork and collaboration
Accomplishments
- Collaborated with team of 10 in the creation of the first POA&M and CMMC Level 2 Policy Documentation and security compliance frameworks.
- Create the first authorized macOS image in JAMF and successfully deploy to 250 assets.
- Used Microsoft Sharepoint to develop inventory tracking spreadsheets and the first ticket system.
Certification
- Azure SC-200
- Agile Project Management
- MS Office Administrator
- ITIL Foundation
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Sr. Software Support Analyst
3M Solventum
02.2024 - Current
Information Security Officer
Rancher Government Solutions
08.2022 - 12.2023
Sales Engineer
Forcepoint
11.2021 - 08.2022
Senior IT Service Desk Analyst
Forcepoint
06.2018 - 11.2021
Information Technology & Infrastructure Specialist
Jason’s Deli
07.2017 - 04.2018
Senior IT Service Desk Analyst
Workday
04.2015 - 06.2017
Senior Business Analyst
American Express
01.2013 - 04.2015
IT Support Engineer
Goldman Sach’s
01.2012 - 12.2013
Computer Teacher
Guam Adventist Academy
07.2006 - 07.2010
MBA - Cybersecurity And Warfare
Colorado Christian University
Bachelor of Science - Computer Science & Business Administration
University of Montemorelos
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