Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
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George Cai

Hacienda Heights,CA

Summary

Reliable and motivated professional with a strong background in customer service, team leadership, and aviation operations. Over four years of experience in fast-paced environments including restaurants, retail, and flight training. Skilled in multitasking, communication, and problem-solving, with a proven ability to work collaboratively and maintain high standards under pressure. Certified Flight Instructor with additional experience in sales and shift coordination, bringing strong organizational skills and a commitment to excellent service in every role. Quick to learn, adaptable, and always focused on creating positive experiences for customers, and colleagues alike. Authorized to work for any US employer

Overview

6
6
years of professional experience
1
1
Certification

Work History

Server

Haidilao Hot Pot
Los Angeles, CA
05.2025 - Current
  • Delivered personalized and attentive service, including apron assistance, alcohol wipes and bags for phones, and snacks, to enhance the Haidilao guest experience.
  • Guided customers through the hot pot dining process, offering menu recommendations and explaining broth and ingredient options.
  • Managed high guest volume while ensuring cleanliness, accuracy, and fast turnaround times at each table.
  • Communicated closely with kitchen staff and servers to coordinate food timing, special requests, and exceptional service.
  • Resolved customer concerns promptly and professionally, maintaining the brand’s reputation for world-class hospitality.

Barista/Shift Leader

Starbucks
Phoenix, AZ
08.2022 - 02.2025
  • Prepared handcrafted beverages with consistency and quality, contributing to high customer satisfaction and repeat business.
  • Built strong rapport with regular customers, enhancing brand loyalty and the store’s welcoming environment.
  • Trained and mentored new hires, improving team efficiency and service standards.
  • Managed daily operations, delegated tasks, and ensured smooth shift transitions and workflow coordination.

Flight Student/Instructor

Socal Flying Club, Redrock flight school, Venture west flight school
Los Angeles, CA
01.2020 - 02.2025
  • Logged over 300 hours of flight time in diverse aircraft, building proficiency in VFR, IFR, and cross-country operations.
  • Mastered precision landings, instrument procedures, and advanced navigation techniques.
  • Earned CFI and CFII certifications, demonstrating strong aeronautical knowledge and instructional competency.
  • Conducted thorough pre-flight and post-flight inspections in compliance with FAA safety regulations.
  • Worked alongside experienced instructors to refine safety protocols and teaching methodologies.
  • Gained hands-on experience in flight planning, weather briefings, and emergency procedure training.

Retail Sales Representative

Urban Outfitters
Los Angeles, CA
05.2024 - 08.2024
  • Delivered exceptional customer service by assisting shoppers with product selection, styling advice, and personalized recommendations to enhance the shopping experience.
  • Maintained store presentation by organizing merchandise displays, restocking inventory, and ensuring a clean, visually appealing sales floor in accordance with Urban Outfitters’ brand standards.
  • Processed sales transactions accurately using POS systems, handled returns and exchanges, and promoted loyalty programs to drive customer retention.
  • Collaborated with team members and management to meet daily sales goals and contribute to a high-energy, customer-focused environment.
  • Stayed informed on current trends and new arrivals to provide knowledgeable support and drive product sales.

Server

Pine and Crane
Los Angeles, CA
06.2020 - 07.2022
  • Delivered exceptional customer service in a fast-paced, high-volume restaurant, consistently ensuring guest satisfaction.
  • Managed multiple tables efficiently while maintaining order accuracy, cleanliness, and a calm demeanor under pressure.
  • Provided detailed menu knowledge and made personalized recommendations to enhance the dining experience.
  • Handled special requests, dietary restrictions, and complaints professionally to resolve issues quickly and positively.
  • Collaborated with kitchen and front-of-house staff to maintain smooth service flow and optimize table turnover.

Sales Associate

Daiso
Los Angeles, CA
05.2019 - 05.2020
  • Assisted customers with product selection, answered questions, and resolved issues to ensure a positive shopping experience.
  • Operated cash registers, processed transactions accurately, and completed end-of-day balancing and reporting.
  • Maintained organized and visually appealing displays by restocking shelves and following merchandising guidelines.
  • Handled inventory management tasks, including receiving shipments and performing stock checks.
  • Built strong communication and customer engagement skills through daily interaction in a fast-paced retail setting.

Education

Bachelor of Science - Aeronautical Management Technology

Arizona State University
Tempe, AZ
12.2024

Skills

  • Aviation (5 years)
  • Serving (4 years)
  • Communication Skills
  • Cash Handling
  • Barista Experience (3 years)
  • Multilingual
  • Teaching
  • Food service
  • POS
  • Supervising experience (2 years)
  • Customer service

Certification

  • Advanced Instrument Ground Instructor, AGI/IGI
  • Certified Flight Instructor/Instrument, CFI/CFII
  • Commercial Pilot Certificate
  • Food Handler Certification

Languages

English - Fluent, Mandarin - Fluent

Timeline

Server

Haidilao Hot Pot
05.2025 - Current

Retail Sales Representative

Urban Outfitters
05.2024 - 08.2024

Barista/Shift Leader

Starbucks
08.2022 - 02.2025

Server

Pine and Crane
06.2020 - 07.2022

Flight Student/Instructor

Socal Flying Club, Redrock flight school, Venture west flight school
01.2020 - 02.2025

Sales Associate

Daiso
05.2019 - 05.2020

Bachelor of Science - Aeronautical Management Technology

Arizona State University

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