George Casanovas
Tampa,FL
Summary
Dynamic General Manager with a proven track record at Best Western Hotel, excelling in operations management and team leadership. Expert in problem resolution and staff training, fostering a collaborative environment that enhances productivity. Successfully transformed customer feedback into loyalty, demonstrating exceptional interpersonal communication and strategic planning skills.
Overview
20
20
years of professional experience
Work History
General Manager
Best Western Hotel
03.2006 - Current
- Supported daily operations to ensure smooth workflow and efficient team collaboration.
- Assisted in developing operational procedures for enhanced productivity and consistency.
- Engaged with team members to promote a positive work environment and effective communication.
- Provided support in staff training initiatives to foster skill development and teamwork.
- Addressed customer complaints and feedback with immediate action, turning dissatisfied customers into loyal patrons.
- Assisted in recruiting, hiring and training of team members.
Education
Associate of Science -
Newbury College
Boston, MAGED -
Newbury College
Boston, MAAssociate of Business Administration -
Newbury College
Boston, MASkills
- Leadership and team building
- Team player
- Efficient multi-tasker
- Time management
- Team leadership
- Relationship building
- Administrative skills
- Deadline oriented
- Exceptional interpersonal communication
- Interpersonal skills
- Data review
- Proficient in software
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
General Manager
Best Western Hotel
03.2006 - Current
Associate of Science -
Newbury College
GED -
Newbury College
Associate of Business Administration -
Newbury College