George Castro
Staten Island,NY
Summary
Dedicated Operations Manager dedicated to employing proven methods and cutting-edge technology to meet business performance expectations. Recognized for successful implementation of measures to cut costs, streamline operations and increase productivity. Detailed approach to maintaining high threshold for business operations. Take-charge professional delivering executive support and team leadership to business operations. Dependable and detail-oriented to manage multiple tasks and priorities. Broad experience includes office management, accounting, accounts receivable, invoicing, dispatching, database management, vendor negotiations and contract management. Recognized for exemplary customer service and team collaboration.
Overview
25
25
years of professional experience
Work History
Expert Marketing Assistant
Charter Spectrum
Staten Island, NY
03.2014 - Current
- Developed and implemented strategies for providing excellent customer service experience.
- Reviewed customer feedback and complaints to identify areas of improvement in customer service processes.
- Monitored staff performance to ensure adherence to customer service standards.
- Conducted regular training sessions for staff on new products, services, and customer service techniques.
- Ensured prompt resolution of customers' inquiries via phone, email or chat support channels.
- Liaised with other departments such as marketing, sales, IT to ensure smooth functioning of all activities related to customer service operations.
- Coordinated between various departments to resolve complex problems that require multiple steps or involve multiple teams.
- Collaborated with senior management team members in designing strategies that would improve overall quality of services offered by the organization.
- Established positive rapport with customers, managers and customer service team members to maintain positive and successful work environment.
- Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
- Assisted staff with resolving complex customer issues and implementing targeted solutions.
- Responded to phone and online customer service requests within designated turnaround time to improve customer satisfaction ratings.
- Delivered continuous training to associates to maximize performance and customer relations skills.
- Led team engagement to assist cross-functional departments and achieve goals.
- Evaluated and authenticated returns, exchanges and voids.
Stock Broker Assistant
Merrill Lynch
New York, NY
01.2009 - 03.2014
- Researched and updated stock market information, such as current and historical prices, trends, and news.
- Maintained records of client portfolios and investments.
- Assisted in the execution of trades by providing timely order entry services to clients.
- Ensured compliance with internal policies and procedures as well as external regulations.
- Attended meetings with senior executives or clients to discuss investment opportunities.
- Responded promptly to customer inquiries regarding accounts or transactions.
- Reviewed account statements regularly for accuracy and completeness.
- Collaborated with other departments within the company to ensure efficient operations.
- Supported stockbrokers in developing relationships with existing clients while also acquiring new ones.
- Reviewed files, records and other documents to obtain information or respond to requests.
- Drove customer feedback to deliver information to management for corrective action.
- Coordinated transfer of security certificates to schedule delivery.
- Verified ownership, transaction information and dividend distribution instructions to conform with governmental regulations.
Office Manager
Broadridge Financial Services
Jersey City, NJ
06.1999 - 01.2009
- Developed and implemented office policies and procedures.
- Supervised staff members, organized schedules and delegated tasks.
- Maintained filing system for records, correspondence and other documents.
- Ordered supplies and equipment to maintain adequate inventory levels.
- Provided administrative support to management team including preparing reports and presentations.
- Answered phone calls, responded to emails, routed mail and coordinated courier services.
- Created spreadsheets in Excel to track data such as vacation requests, sick days .
- Processed payroll accurately ensuring all employees were paid on time.
- Resolved customer inquiries in a timely manner while maintaining positive relationships with clients.
- Tracked invoices and payments to ensure accuracy of accounts receivable and payable information.
- Performed general bookkeeping duties such as reconciling bank statements and creating journal entries.
- Ensured compliance with applicable laws regarding employment practices.
- Reviewed contracts for accuracy prior to signing off on behalf of the company.
- Provided training to new hires on office policies and procedures.
- Managed office inventory and placed new supply orders.
- Maintained impeccable office organization to support efficiency, professionalism and performance objectives.
- Oversaw receiving and organizing correspondence, answering and forwarding calls and creating business letters and records.
Education
Associate of Science - Business Communications
LaGuardia Community College of The City University of New York
Long Island City, NY06-1998
Skills
- Logistics Management
- KPI Tracking
- Performance Improvement
- Customer Retention
- Data Management
- Customer Service Management
- Cost Control
- Quality Assurance
- Data Analysis
- Sales Tracking
- Administrative Management
- Inventory Management
- Employee Development
- Department Oversight
- Analytical Thinking
- Logistics
- Continuous Improvement
- Effective Communication
- Organizational Skills
- Problem-solving abilities
- Reliability
- Process Improvements
- Staff Management
- Written Communication
- Time management abilities
- Employee Motivation
- Assignment Delegation
- Relationship Building
- Excellent Communication
- Records Organization and Management
Affiliations
- Sports, Reading, Computers, Cooking, Family, Movies and Music
Languages
Spanish
Native/ Bilingual
References
References available upon request.
Timeline
Expert Marketing Assistant
Charter Spectrum
03.2014 - Current
Stock Broker Assistant
Merrill Lynch
01.2009 - 03.2014
Office Manager
Broadridge Financial Services
06.1999 - 01.2009
Associate of Science - Business Communications
LaGuardia Community College of The City University of New York
Similar Profiles
DIVINE'YA WRIGHTDIVINE'YA WRIGHT
Sales Representative at Charter SpectrumSales Representative at Charter Spectrum
Alberto Cortez IzquierdoAlberto Cortez Izquierdo
Outside Sales Representative at Charter SpectrumOutside Sales Representative at Charter Spectrum
Angelique VassarAngelique Vassar
Customer Service Representative at Charter SpectrumCustomer Service Representative at Charter Spectrum
La'Keita ParkerLa'Keita Parker
SR Account Executive at Charter SpectrumSR Account Executive at Charter Spectrum
THARINDU D PEMATTU HEWAGETHARINDU D PEMATTU HEWAGE
Deli Manager at My Classic Bagels and DeliDeli Manager at My Classic Bagels and Deli