Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

George Cerdan Suarez

Orlando,FL

Summary

Experienced critical management supervisor with over 15 years in leadership roles, encompassing training, supervision, welfare, discipline, and professional development within well-known organizations like Western & Southern Life and the Fleet Marine Force. Demonstrated track record in leadership, professional expertise, maintaining high standards, and accomplishing missions independently. Seeking the Market Development Manager position to leverage 16 years of extensive experience in Human Resources, Personnel & Project Management, Administration, and Sales. Proficient in both written and oral communication, aiming for a challenging role in management and supervision within Market Development. Eager to apply professionalism and skills towards enhancing company planning, organization, and innovative strategy development. Dedicated to implementing cost-effective recruitment methods to attract top-tier talent, with a keen focus on elevating business functionality and client service within W&S Agency Group. A dynamic, results-driven professional committed to optimizing market development initiatives and driving top-line sales growth.

Overview

14
14
years of professional experience
1
1
Certification

Work History

OPERATIONS & SUPPORT SUPERVISOR

WESTERN & SOUTHERN LIFE
08.2021 - Current
  • Participated in recruitment efforts to attract top talent for the Operations Support department.
  • Coordinated closely with other departments to ensure seamless integration of support services across the organization.
  • Developed strong relationships with clients by providing exceptional support and addressing their needs promptly.
  • Contributed to business growth by identifying new opportunities for expansion or improvement in operations support functions.
  • Managed a high-performing team, ensuring timely completion of tasks and adherence to company policies.
  • · Partnered with (8) different AOS and Sales management teams to improve and maintain overall effectiveness and Operations within their respective agencies.
  • Currently serve as a first line resource for the agency to assist with death claim handling, escalated complaints, and issue resolution.
  • Recruited, trained, and assisted in the seamless transition of the Orlando Client Support Specialist to the Carey, NC Agency.
  • Repaired the trust, confidence and relationship between the Jacksonville, Fl Sales team and AOS through optimal support.
  • Fostered a positive work culture by promoting teamwork, collaboration, professional development opportunities, and open communication channels within the organization.
  • Improved overall efficiency by analyzing existing workflows and suggesting process improvements based on best practices learned during internship program.

HUMAN RESOURCE MANAGER/COORDINATOR

UNITED STATES MARINE CORPS
04.2017 - Current
  • Processed travel claims for the 22 employees, submitted all claims through Document Management Tracking System (DTMS) and Defense Travel System (DTS), managed all claims by an excel spreadsheet from day it was submitted to the day it was paid, resulted in over $100,000 worth of claims being paid to the employee and government travel charge card (GTCC)
  • Managed administrative correspondence and finances for 22 employees, implemented new routing process for correspondence and finance request to be tracked and submitted according to Marine Corps policies, resulted in new established correspondence procedures and tracking procedures within the administrative office in providing better administrative services
  • Processed data input for 22 employees through Unit Dairy/Marine Integrated Personnel System (UD/MIPS), manually updated 22 employees’ information, while maintaining it fewer than a 5% rejection rate and keeping data input above 97% set forth by Marine Corps Administrative Analysis Team (MCAAT)
  • Managed $20,000 in government flights being purchased and hotel rooms being booked during conference meetings and training attendance, inputted all purchases through Defense Tracking System (DTS) and ensured all government flights being paid on time and hotel rooms being booked and paid for all training event
  • Build and maintain strong relationships with directors, senior managers, executive assistants, and administrative professionals

HUMAN RESOURCE MANAGER/COORDINATOR

UNITED STATES MARINE CORPS
10.2015 - 04.2017
  • Processed travel claims for 103 employees, submitted all travel claims through Document Management Tracking System (DTMS) and Defense Travel System (DTS), resulted in over $300,000 worth of claims being paid to the employee and government travel charge card (GTCC)
  • Implemented new tracking procedures of travel claims being paid, created a excel spreadsheet to track all outgoing claims to from day it was submitted, returned for corrections, and paid out fully to employee, resulted in an improved tracking system to ensure travel claims were paid within 10 business days of being submitted
  • Submitted all payroll for 103 employees, supervisors would turn in roster of all employees that attended work for their respected days, inputted all payroll through Unit Dairy/Marine Integrated Personnel System (UD/MIPS) then transitioned to Drill Management Module (DMM) and paid out 103 employees within 48-72 hours from time roster were turned in
  • Type, word process, format, edit/revise, proofread, and process a variety of documents and forms including reports, correspondence, memoranda
  • Create Agreements, and other documents from rough drafts and/or brief verbal instructions Perform other duties and special projects as assigned, assist in planning, coordinating and implementing assigned programs and events; assist ion monitoring assigned projects To support the behavior of working as a team, sharing best practice and collaborating with colleagues outside of own sphere of business Coordinate New Hire forms by communicating with Hiring Managers prior to onboarding new employees to confirm assets and payroll are in alignment

HUMAN RESOURCE SYSTEMS ANALYST/OPERATIONS DIRECTOR

UNITED STATES MARINE CORPS
12.2015 - 01.2017
  • Assisted unit Commanders throughout U.S
  • Forces Japan, U.S
  • Forces Korea, III MEF, Guam and Marine Corps Installations Pacific, through research analysis support, technical support, and annual site assist visits
  • Provided lecture based training for the following systems; Operation Data System Enterprise (ODSE), Command Legal Action (CLA), Web Orders, Unit Diary/Marine Integrated Personnel System (UD/MIPS), Electronic Document Accessed all Marine Corps Total Force System (MCTFS) Family of Systems to enhance the Command's unit readiness and IPAC/S-l's administrative knowledge
  • Provided technical systems support and expertise to operate, maintain, and troubleshoot both client and server based UD/MIPS reporting in support of the Commander, IPAC's, Standalone Units, and the Administrative community
  • Served as the Problem Incident Report Administrator for Jurisdiction 27
  • Managed the reporting and processing of all Manpower Information System Support Office advisories and Unit Diaries
  • Thoroughly Managed, researched, and analyzed Problem Incident Reports engrossing all MCTFS FoS to include Web Orders, ODSE, ReportNet (ODSE), MCTFS and CLA accounts
  • Briefed over 1,000 administrative/Finance Marines Provided mentorship and job related enhancement training to subordinates
  • Established internal standard operating procedures that streamlined and enhance the turnover process of inbound/outbound personnel.

ADMINISTRATIVE ASSISTANT/PAYROLL CLERK/DATA ENTRY

UNITED STATES MARINE CORPS
12.2009 - 10.2015
  • Managed all payrolls for 359 employees, supervisors would turn in roster of all employees that attended work for their respected days, inputted all payroll through Unit Dairy/Marine Integrated Personnel System (UD/MIPS) then transitioned to Drill Management Module (DMM) and paid out 103 employees within 48-72 hours
  • Mentored 5 employees and conducted additional occupational training, mentored 5 employees in being proficient in administrative procedures, resulted in 5 employees being proactive in administrative processing and working without being instructed on correct procedures
  • Assisting with day to day operations of the HR functions and duties Providing clerical and administrative support to Human Resources executives Keep employee records up-to-date by processing employee status changes in a timely manner Monitors inventory of equipment and reorders as necessary

Education

Bachelor of Science - Business & Information Systems Management

Seminole State College of Florida
Sanford, FL
12.2025

HUMAN RESOURCE MANAGER CERTIFICATION -

United States Marine Corps
08.2018

Skills

  • Extensive Knowledge and experience with various Microsoft programs to include (Excel, Word, Access and PowerPoint) (10 years)
  • Customer Service (10 years)
  • Organized with attention to detail
  • Applicant Tracking System - 3 years (Taleo, PeopleFluent, Excel, Kronos)
  • Personal Financial Management (PFM) Education, Training and Counseling
  • Incident Management
  • Scheduling
  • Sales Presentations
  • Pricing strategy
  • Social Media Marketing
  • Decision-Making
  • Relationship Building
  • Strategic Planning
  • Training and Onboarding
  • Marketing and Advertising
  • Market Research Analysis
  • Marketing Strategy Development
  • Strategic Planning and Alignment

Certification

  • CPR and First Aid certified through the American Heart Association
  • Department of Defense Secret Clearance
  • Qualified Formal Education Instructor
  • Lean Six Sigma Yellow Belt

Timeline

OPERATIONS & SUPPORT SUPERVISOR

WESTERN & SOUTHERN LIFE
08.2021 - Current

HUMAN RESOURCE MANAGER/COORDINATOR

UNITED STATES MARINE CORPS
04.2017 - Current

HUMAN RESOURCE SYSTEMS ANALYST/OPERATIONS DIRECTOR

UNITED STATES MARINE CORPS
12.2015 - 01.2017

HUMAN RESOURCE MANAGER/COORDINATOR

UNITED STATES MARINE CORPS
10.2015 - 04.2017

ADMINISTRATIVE ASSISTANT/PAYROLL CLERK/DATA ENTRY

UNITED STATES MARINE CORPS
12.2009 - 10.2015

Bachelor of Science - Business & Information Systems Management

Seminole State College of Florida

HUMAN RESOURCE MANAGER CERTIFICATION -

United States Marine Corps

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George Cerdan Suarez