George Chakalos
Senior Signature CPQ Support Engineer (Tier 3)
Providence,RI
Summary
Competent, hard working, and adaptable CPQ Senior Signature Support Engineer. Experienced in customer relationship management, advanced technical troubleshooting and agent skill development. Strong interpersonal communication and leadership skills.
Overview
7
7
years of professional experience
4
4
years of post-secondary education
4
4
Certifications
Work History
Senior Signature CPQ Support Engineer (Tier 3)
Salesforce
Providence, RI
01.2021 - Current
- Delivered exceptional support to Salesforce's top-tier signature customers, managing a caseload of up to 25 cases while facilitating communication across CCE, CIC, and CSM teams to resolve complex CPQ issues
- Managed 12-person team responsible for reviewing and updating Salesforce CPQ customer-facing documentation
- Mentored new hires after initial training focused on customer service, case management, and CPQ processes
- Co-led UAT testing focused on new external and internal software releases, patches and overall updates
Enterprise Team Lead
DAT Freight & Analytics
Beaverton, OR
08.2020 - 01.2021
- Directed and supervised highest revenue generating support team of 12 engaged in Customer Retention and Upsell developments
Product Specialist
DAT Freight & Analytics
Beaverton, Oregon
07.2019 - 01.2021
- Tested troubleshooting methods, devised innovative solutions, and documented resolutions for inclusion in knowledge base for support team use
- Prototyped new software capabilities to confirm integration feasibility into existing systems
- Led API integration development initiative as primary point-of-contact
Data Scientist Intern
Oregon Health & Science University
Portland, OR
06.2018 - 11.2018
- Digitized and organized .json data using Python and MySQL to streamline research procedures
- Collected and recorded data at various field sites for later assessment and data analysis
Education
Bachelor of Arts - Neuroscience
Skidmore College
Saratoga Springs, NY 08.2014 - 05.2018
Skills
Adaptable
Dependable
Pays close attention to detail
Self-motivated
Results-driven
Certification
Salesforce Certified CPQ Specialist Certification
Timeline
Salesforce Certified AI Associate
12-2024
Salesforce Certified AI Specialist
12-2024
Senior Signature CPQ Support Engineer (Tier 3)
Salesforce
01.2021 - Current
Enterprise Team Lead
DAT Freight & Analytics
08.2020 - 01.2021
Product Specialist
DAT Freight & Analytics
07.2019 - 01.2021
Data Scientist Intern
Oregon Health & Science University
06.2018 - 11.2018
Bachelor of Arts - Neuroscience
Skidmore College
08.2014 - 05.2018
Salesforce Certified CPQ Specialist Certification
2021-11
Salesforce Certified Sales Cloud Consultant
2021-06
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