Google workspace
George Chapel
Manager Solution Architect
Aiken,SC
Work Preference
Summary
Dynamic and results-driven General Manager and Solution Architect with extensive experience in retail operations, specializing in strategic performance management, P&L accountability, and comprehensive team training. Skilled in driving data product adoption and maximizing sales in complex, multi-unit environments. Proven track record in elevating team competency, ensuring regulatory compliance, and achieving exceptional customer retention. Known for strong analytical problem-solving skills, fostering team building and motivation, and excelling in customer relations to enhance employee engagement and boost overall performance.
Overview
26
26
years of professional experience
3
3
Certification
Work History
Manager Solutions Architect Wireless Retail/Telecommunications
Verizon
10.2011 - Current
- Performance Management & Training: Developed customized training curriculums and conducted group and individual training sessions/product demonstrations to ensure sales teams effectively demonstrated data products, achieving data sales objectives and growing market share.
- Subject Matter Expertise (SME): Acted as the primary subject matter expert to proactively identify issues impacting complex data-related sales, resolving escalated issues and making recommendations to optimize operational flow.
- Market Penetration: Engaged with sales channels to determine data solutions for individual customer needs, driving significant increases in data penetration and revenue within assigned territories.
- Compliance: Maintained and reinforced current knowledge of all wireless products, services, market promotions, industry trends, and competitive insights across the sales team.
- Support 35 Business Account Managers thru coaching, training and customer meetings.
- Achieve Top Solution Architect 5 quarters in the past 3 yrs.
Assistant Manager Retail Store
Verizon
07.2006 - 10.2011
- Team Development: Developed, trained, motivated, and coached sales teams, assessing individual and group performance and initiating developmental plans to narrow competency gaps and produce high-performance results.
- Financial Reporting: Managed cash and inventory levels and oversaw all financial and sales reporting, monitoring daily activities to ensure compliance with sales and retention objectives.
- HR Management: Analyzed staffing needs, provided input for hiring and promotion decisions, and initiated appropriate disciplinary action to maintain a high-quality workforce.
- Customer Service: Resolved escalated customer complaints in a timely and empathetic manner, ensuring the highest levels of courtesy and professionalism to grow and maintain the existing customer base.
General Manager
Verizon
02.2000 - 07.2006
- Strategic Oversight: Held direct responsibility for driving the team to achieve all key performance objectives, including financial, budget, and sales reporting.
- Asset & Inventory Management: Managed retail inventory in compliance with company standards, including budgeting, forecasting, managing appropriate inventory levels, and analyzing inventory turns to ensure compliance with physical control standards.
- Policy Implementation: Developed, assigned, and monitored sales goals for retail personnel while providing ongoing training to keep employees informed of new products, services, and operational procedures.
- Hiring & Retention: Made decisions regarding hiring, promotion, and disciplinary actions; identified and implemented customer retention tools for the retail store.
- Maximized performance by monitoring daily activities and mentoring team members.
- Developed and maintained relationships with customers.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Managed and motivated employees to be productive and engaged in work.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Accomplished top 5 rank store in Southeast region in 2006.
- Managed a staff of 25 sales and operation personal.
Education
High School Diploma -
Airport High
West Columbia06-1985
Skills
- Executive Leadership: Performance Management, P&L Accountability, Strategic Planning, Change Management, Budget Forecasting
- Training & Development: Curriculum Development, Group and Individual Coaching, Competency Gap Analysis, Sales Goal Monitoring
- Operations Management: Asset Management, Inventory Control, Financial Reporting, Policy Compliance, Subject Matter Expertise (SME)
- Sales & Customer Focus: Data Product Penetration, Customer Retention Strategies, Churn Management, Complaint Resolution, Market Trend Analysis
- Technical Proficiency: POS Systems, Wireless Products and Services, Microsoft Office Suite, Sales Reporting Tools
- Lead generation
Certification
- Comp TIA Cert Tech Trainer - 12/14/22
- Cradlepoint Cert Network Assoc- 12/27/23
- Cradlepoint Cert Sales Assoc-12/07/23
Quote
Judge a man by his questions rather than his answers.
Voltaire
Software
Work Availability
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Timeline
Manager Solutions Architect Wireless Retail/Telecommunications
Verizon
10.2011 - Current
Assistant Manager Retail Store
Verizon
07.2006 - 10.2011
General Manager
Verizon
02.2000 - 07.2006
High School Diploma -
Airport High