Open To Work
George Cook
Richmond Heights,OH
Summary
Detail-oriented Lab Courier with expertise in specimen handling, safety compliance, and route optimization. Committed to maintaining accurate records and ensuring timely deliveries to enhance patient care.
Overview
57
57
years of professional experience
Work History
Lab Courier
Cleveland Clinic
Cleveland, Ohio
04.2018 - 12.2025
- Delivered laboratory specimens to various departments promptly and efficiently.
- Maintained accurate records of specimen pickups and deliveries for tracking purposes.
- Ensured compliance with safety protocols during the transportation of medical samples.
- Coordinated with lab staff to prioritize and expedite urgent specimen deliveries, ensuring timely patient care.
- Utilized GPS technology to plan optimal routes, achieving timely arrivals and enhancing delivery reliability.
- Inspected transport vehicles regularly for maintenance and safety compliance.
- Communicated effectively with medical personnel regarding delivery schedules and requirements.
- Ensured all packages were properly labeled, sealed, packaged, and tracked for accuracy throughout the delivery process.
- Provided excellent customer service when interacting with clients, both on the phone and in person.
- Demonstrated ability to work independently with minimal supervision.
- Inspected and maintained courier vehicle to ensure it was in proper working order.
- Maintained accurate records of deliveries including documents signed by recipients.
- Picked up and delivered medical specimens, paperwork, and other materials between hospitals, laboratories, and research facilities.
- Maintained confidentiality regarding sensitive information related to lab results or patient data.
- Communicated effectively with laboratory staff regarding status updates on deliveries.
- Loaded and unloaded cargo from courier vehicles using appropriate lifting techniques.
- Responded promptly to urgent requests for specimen pickup or delivery.
- Verified receipt of items at destination by obtaining signature from recipient.
- Conducted training sessions on safe handling procedures for new couriers, fostering a culture of safety and compliance.
- Adhered to all applicable laws pertaining to transportation of medical specimens such as HIPAA regulations.
- Developed strong relationships with customers to ensure timely delivery of their items.
- Reported any incidents or accidents immediately according to company policy.
- Utilized GPS tracking systems to accurately document route traveled during each shift.
- Monitored temperature of medical specimens to ensure quality and safety during transport.
- Adhered to strict HIPAA regulations when handling confidential patient information.
- Followed hazardous material guidelines when transporting potentially dangerous substances.
- Conducted daily pre-trip inspections of vehicle before departing on route.
- Identified potential problems or delays in the delivery process and took corrective action as needed.
- Documented pickups and deliveries and submitted reports after shift.
- Picked up medical specimens from local care providers for delivery to laboratory.
- Utilized problem-solving skills to address and overcome unexpected delays, vehicle breakdowns, or route changes, ensuring minimal impact on delivery times.
- Collaborated with healthcare providers to understand specific handling requirements for different types of medical specimens and products.
- Complied with all local, state, and federal regulations regarding the transport of medical materials, including DOT standards.
- Followed strict time management practices to meet tight delivery schedules and prioritize urgent shipments.
- Conducted daily vehicle inspections to ensure operational safety and reliability, addressing any issues promptly.
- Implemented infection control procedures for the transport of biohazardous materials, ensuring compliance with health and safety regulations.
- Monitored temperature-controlled shipments, ensuring specimens were transported within required specifications.
- Maintained a clean and organized vehicle, ensuring a professional appearance and the integrity of transported items.
- Coordinated with medical personnel to schedule pickups and deliveries, adapting to urgent requests and changes with flexibility.
- Provided excellent customer service, resolving any delivery-related issues and maintaining professional interactions with medical staff and clients.
- Ensured the proper packaging and labeling of specimens according to established protocols, reducing the risk of contamination or damage.
- Logged and tracked deliveries using electronic and paper systems, ensuring accuracy and accountability of all items transported.
- Utilized GPS and routing software to plan efficient routes, minimizing delivery times and fuel consumption.
- Processed paperwork related to deliveries, including consignments, manifests, and delivery notes, ensuring completeness and accuracy.
- Maintained strict adherence to HIPAA regulations and confidentiality standards during the handling and transportation of sensitive medical materials.
- Trained new couriers on delivery routes, handling procedures, and company policies, contributing to team efficiency and consistency.
- Communicated effectively with dispatch and management to report progress and any issues encountered during transport.
- Actively participated in ongoing training regarding new transport technologies, healthcare regulations, and safety procedures to enhance job performance and compliance.
- Transported medical specimens, lab results, and patient documents between hospitals and laboratories, ensuring timely and safe delivery.
- Sorted packages based on destination during scanning process.
- Used cell phones or tablets to upload time, delivery and shipment information into company website or database.
- Maintained adherence to stringent delivery deadlines.
- Loaded vehicles, balanced loads, and secured items against loss or damage during transportation.
- Communicated customer complaints, requests and feedback to company management.
- Documented items transported, recipient information and problems.
- Complied with local safety and traffic laws when traveling on foot or via bicycle or vehicle.
Back of House security/Part Time
Gund Arena/ Rocket Mortgage Arena
Cleveland, Ohio
11.2010 - 03.2020
- Monitored premises to ensure safety and security of staff and visitors.
- Conducted regular patrols, identifying and addressing potential security risks and hazards to enhance safety.
- Enforced company policies and procedures to maintain a secure environment.
- Responded promptly to incidents, emergencies, and alarms.
- Assisted in training new security personnel on protocols and procedures.
- Collaborated with law enforcement during investigations and incidents.
- Assisted visitors with inquiries and directions, fostering a welcoming environment and improving overall visitor experience.
- Greeted staff, guests, vendors, contractors. upon arrival at the facility entrance.
- Guarded restricted areas to prevent unauthorized entry.
- Verified photo IDs and tickets to allow guests passage.
- Addressed problems quickly and reported clear information while working under minimal supervision.
- Confirmed visitor identification prior to granting entry into the building.
- Followed established security and safety procedures and posted orders to include enforcement of company rules, policies, and regulations.
- Checked for safety hazards and took corrective action.
- Responded to alarms and conducted investigations as required.
- Investigated any suspicious persons or vehicles on premises and contacted appropriate authorities if necessary.
- Assisted with crowd control during large events held at the facility.
- Provided escorts for visitors throughout the facility.
- Reported safety hazards for remediation response.
- Observed patrons and customers to quickly address security situations.
- Participated in training sessions to stay up-to-date on current security trends and best practices.
- Operated communication systems between officers stationed throughout the facility.
- Adhered to post orders while maintaining a visible presence around the property.
- Warned persons of rule infractions or violations and evicted violators from premises.
- Investigated all reported incidents of theft or vandalism on the premises.
- Assisted other departments with deliveries from vendors or contractors.
- Screened visitors and employees for weapons and contraband with hand wands and metal detectors.
- Inspected fire extinguishers to ensure they were properly charged and operational.
- Coordinated with law enforcement and emergency responders during incidents and emergencies.
- Maintained high levels of alertness throughout shifts.
- Identified suspicious activity to determine appropriate response.
- Maintained calm composure during emergencies while communicating with local law enforcement and emergency response services.
- Searched bags manually to identify prohibited items and contraband.
- Warned violators of rule infractions and escorted unauthorized persons off premises.
- Deterred criminal activity and vandalism through visible security presence, maintaining a safe and secure environment at facilities.
City Bus Operator/ fill in Dispatcher
Greater Cleveland RTA
Cleveland, Ohio
06.1984 - 11.2014
- Operated city buses on designated routes ensuring passenger safety.
- Monitored traffic conditions to adjust routes.
- Assisted passengers with disabilities to ensure safe and dignified boarding and disembarking.
- Conducted thorough pre-trip inspections to uphold vehicle safety standards and ensure passenger security.
- Communicated effectively with dispatch regarding schedule changes.
- Addressed passenger inquiries and resolved conflicts professionally.
- Maintained cleanliness and organization of the bus interior.
- Adhered to all traffic laws and regulations during operations.
- Resolved conflicts between passengers in a professional manner.
- Inspected bus for safety and maintenance issues before departure.
- Followed established schedules, making adjustments as needed due to traffic delays.
- Notified dispatch of any irregularities such as accidents or hazardous weather conditions.
- Assisted disabled passengers in boarding and exiting the vehicle safely.
- Maintained real-time communication with dispatchers to facilitate timely route adjustments and arrivals.
- Adhered to all traffic laws, regulations and company policies while driving the bus.
- Cleaned interior of the bus on a regular basis, ensuring a clean environment for passengers.
- Performed pre-trip inspections of the bus, checking for any mechanical or safety issues.
- Reported any incidents or passenger disturbances to management immediately.
- Provided customer service to passengers, including providing route information and collecting fares.
- Communicated regularly with other drivers about routes and other duties performed during shift.
- Responded promptly to passenger requests for stops along the route.
- Monitored road conditions throughout route to ensure safe travel for passengers.
- Ensured that all announcements were made clearly during route stops.
- Directed passengers to appropriate seating areas onboard the bus.
- Conducted thorough post-trip inspections to ensure vehicle safety and readiness for the next shift.
- Performed pre-trip inspection and mechanical checks before scheduled run.
- Obeyed DOT rules and regulations and local laws to maximize safety.
- Operated bus professionally and interacted with passengers to foster pleasant rides.
- Transported passengers on predetermined routes while obeying traffic regulations.
- Drove established routes and maintained knowledge of streets and stops to deliver positive passenger experiences.
- Completed accident and incident reports accurately and legibly at the end of scheduled shifts.
- Helped elderly and disabled passengers board and exit bus.
- Complied with local traffic regulations and safety requirements for bus operation.
- Facilitated efficient passenger loading and unloading to minimize delays at designated route stops.
- Assisted passengers in loading wheelchairs or other mobility aids.
- Adhered to strict time requirements for bus route scheduling and reported delays to dispatch.
- Handled passenger emergencies or disruptions.
- Advised passengers to be seated and orderly while on vehicles.
- Collected fares while ensuring passengers received accurate route updates and schedule information.
- Documented any delays or accidents during shifts for accurate record-keeping.
- Announced stops clearly to help passengers disembark at correct locations.
- Regulated heating, lighting and ventilating systems for passenger comfort.
- Collected tickets or cash fares from passengers.
- Announced stops to passengers.
- Kept bus orderly with strong control over passenger behaviors.
- Communicated with drivers to relay real-time updates and route adjustments.
Warehouse Worker/Supervisor of Factory Operations
Singer steel
Richmond Heights, OH
12.1968 - 06.1984
- Supervised daily factory operations to ensure efficient workflow and productivity.
- Loaded and unloaded steel products from delivery trucks to ensure timely availability for production.
- Organized inventory in designated storage areas to enhance accessibility for warehouse operations.
- Inspected materials for quality and reported discrepancies to management.
- Maintained cleanliness and safety standards throughout the warehouse.
- Trained new employees on proper equipment use and safety protocols to promote a safe working environment.
- Conducted regular inventory checks to support stock management efforts.
- Prepared and completed warehouse orders for delivery or pickup according to schedule.
- Assembled orders according to customer requests.
- Investigated any reported problems regarding shipping errors or damages.
- Counted units at loading docks to verify accuracy of completed work orders.
- Reviewed work orders before starting tasks to identify required materials.
Education
Some College (No Degree) - Theological Studies
Moody Bible-Extended Campus
Cleveland, OHSkills
- Specimen handling
- Medical logistics
- Transport coordination
- Delivery scheduling
- Safety compliance
- Record keeping
Affiliations
- I volunteer at my church on Mondays and Saturdays
Timeline
Lab Courier
Cleveland Clinic
04.2018 - 12.2025
Back of House security/Part Time
Gund Arena/ Rocket Mortgage Arena
11.2010 - 03.2020
City Bus Operator/ fill in Dispatcher
Greater Cleveland RTA
06.1984 - 11.2014
Warehouse Worker/Supervisor of Factory Operations
Singer steel
12.1968 - 06.1984
Some College (No Degree) - Theological Studies
Moody Bible-Extended Campus