Summary
Overview
Work History
Education
Skills
Timeline
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George Croney

Indianapolis,IN

Summary

Dynamic supervisor with a proven track record at Sparkling Image Car Wash, enhancing team productivity through strategic planning and effective communication. Skilled in training and mentoring, I implemented cost-saving measures that reduced operational expenses while fostering a culture of excellence and collaboration, significantly improving customer satisfaction and retention.

Professional with significant expertise in team leadership and operational management. Proven track record in driving team collaboration and delivering impactful results. Skilled in conflict resolution, process optimization, and strategic planning, with flexible approach to evolving business needs. Known for reliability, strong communication, and fostering productive work environment.

Overview

25
25
years of professional experience

Work History

Supervisor

Sparkling Image Car Wash
01.2002 - 03.2008
  • Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
  • Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
  • Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
  • Enhanced communication within the team by holding regular meetings and encouraging open dialogue among all members.
  • Demonstrated commitment to the organization''s core values, leading by example and fostering a culture of excellence.
  • Collaborated with other departments to achieve organizational goals, fostering teamwork across various functions.
  • Mentored junior staff members in their career development, sharing knowledge from years of experience in the field.
  • Conducted performance evaluations for staff members, identifying areas of improvement and guiding professional development plans.
  • Implemented safety protocols to minimize workplace accidents and maintain compliance with industry standards.
  • Reduced employee turnover by fostering a positive work environment and providing ongoing feedback to staff members.
  • Developed staff skills through targeted training programs, resulting in improved performance and career growth opportunities.
  • Identified operational inefficiencies and implemented corrective measures to increase effectiveness.
  • Boosted team morale and performance, organizing regular training sessions and motivational meetings.
  • Streamlined inventory management processes, leading to more organized and efficient stock handling system.
  • Oversaw compliance with industry regulations and company policies, ensuring safe and legal operational environment.
  • Maintained high safety standards to ensure secure workplace for all employees and visitors.
  • Implemented cost-saving measures, significantly reducing operational expenses.
  • Implemented rewards and recognition program that significantly increased employee engagement and satisfaction.
  • Improved customer satisfaction with prompt and courteous resolution of inquiries and complaints.
  • Enhanced operational workflow, identifying and eliminating bottlenecks in daily procedures.
  • Conducted thorough employee evaluations to identify areas for growth and development, leading to more skilled workforce.
  • Pioneered adoption of new technologies that streamlined tasks and enhanced productivity across team.
  • Increased customer retention rates by implementing customer feedback into actionable improvements.
  • Managed diverse team, promoting inclusive work environment that leveraged individual strengths.
  • Developed comprehensive training program for new hires, significantly reducing learning curve and integrating them into team quickly.
  • Achieved significant improvements in operational efficiency, introducing and enforcing quality control measures.
  • Reduced conflict incidents significantly, fostering cohesive team environment through effective conflict resolution strategies.
  • Fostered culture of continuous improvement, encouraging team to suggest and implement process enhancements.
  • Enhanced team productivity by streamlining workflow processes and implementing efficient scheduling systems.
  • Led successful project completions under tight deadlines, coordinating effectively across multiple teams.
  • Optimized scheduling to ensure full coverage during peak hours without overstaffing, balancing customer service with cost efficiency.
  • Facilitated seamless communication between departments, ensuring that all teams were aligned with company goals.
  • Evaluated staff performance and provided coaching to address inefficiencies.
  • Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
  • Educated staff on organizational mission and goals to help employees achieve success.
  • Optimized customer experience by delivering superior services and effectively troubleshooting issues.
  • Conducted regular reviews of operations and identified areas for improvement.
  • Generated reports detailing findings and recommendations.
  • Evaluated customer needs and feedback to drive product and service improvements.
  • Developed effective improvement plans in alignment with goals and specifications.
  • Frequently inspected production area to verify proper equipment operation.
  • Maintained database systems to track and analyze operational data.

Maintenance Technician

Community East Hospital
10.1982 - 10.2002
  • Contributed to positive working environments by maintaining clean facilities free from hazards.
  • Enhanced workplace safety by identifying potential hazards and implementing corrective actions in a timely manner.
  • Improved equipment lifespan through regular servicing, cleaning, and optimization of performance settings.
  • Identified opportunities for continuous improvement in processes related to general building upkeep.
  • Provided technical assistance to other departments, improving overall operational effectiveness.
  • Developed strong relationships with coworkers and other departmental personnel to foster cross-functional collaboration.
  • Followed safety protocols to minimize workplace accidents.
  • Followed instructions from supervisor regarding daily job tasks and duties.
  • Replaced worn or broken parts on machines and equipment.
  • Positively engaged with customers and maintained professional appearance as company representative.
  • Continuously adhered to strict regulations as well as detailed instructions, guidelines and specifications.
  • Safely and effectively handled wide range of cleaning products and solutions.
  • Reported issues to property manager so effective resolutions could be put into place.
  • Removed trash and recyclables at end of each shift and disposed of items in proper receptacles.
  • Supervised maintenance functions, working collaboratively with sanitation crews on shop floor upkeep and repairs.

Education

GED -

John Marshall High School
10101 East 38th Street
07-1998

Skills

  • Training and mentoring
  • Goal oriented
  • Staff management
  • Customer service
  • Attention to detail
  • Employee motivation
  • Decision-making
  • Complex Problem-solving
  • Strategic planning
  • Inventory control
  • Staff development
  • Staff discipline
  • Analytical thinking
  • Processes and procedures
  • Team building
  • Operations management
  • Process improvement
  • Process monitoring and improvement
  • Relationship building
  • Schedule development
  • Policy enforcement
  • Priority management
  • Conflict resolution
  • Inventory oversight
  • Expectation setting
  • Negotiation
  • Waste reduction
  • Verbal and written communication
  • Safety protocols
  • Coaching and mentoring
  • Policy and procedure development
  • Quality control
  • Teamwork and collaboration
  • Problem-solving
  • Multitasking Abilities
  • Multitasking
  • Excellent communication
  • Effective communication
  • Adaptability and flexibility
  • Organizational skills
  • Active listening
  • Interpersonal skills
  • Professionalism
  • Reliability
  • Adaptability
  • Self motivation
  • Task prioritization
  • Idea development and brainstorming
  • Written communication
  • Quality assurance
  • Team collaboration
  • Analytical skills
  • Teamwork
  • Team leadership
  • Customer relationship management
  • Inventory management
  • Sales strategies
  • Organizational development

Timeline

Supervisor

Sparkling Image Car Wash
01.2002 - 03.2008

Maintenance Technician

Community East Hospital
10.1982 - 10.2002

GED -

John Marshall High School
George Croney