George Cruz
Pomona,California
Summary
Committed employee with a history of meeting company needs. equipped for fast paced work and changing daily needs. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Seeks out opportunities to go beyond basics, improve processes and increase resident satisfaction.
Overview
8
8
years of professional experience
Work History
Engagement Coordinator
Oakmont Of Chino Hills
Chino Hills, CA
10.2023 - Current
- Provided companionship and emotional support to elderly clients.
- Helped develop mental stimulation exercises through conversations about current events or past experiences.
- Took part in community-based activities with the elderly client in order to increase social interaction opportunities.
- Provided emotional support during difficult times like illness or bereavement.
- Improved patient outlook and daily living through compassionate care.
- Encouraged residents to participate in activities of daily living to enhance personal dignity.
- Assisted Marketing Directors in multiple areas such as events, Inquiry calls, Scheduling, Tours, faxing and following up with physicians to obtain vital documents, and assisting family members properly fill out community forms.
- Provided support in the planning, coordination, and execution of Marketing events.
MEDICATION TECHNICIAN
Oakmont of chino hills
Chino hills, Ca
04.2021 - 10.2023
- Observed, recorded and reported on patients to Hospice charge nurse and physicians on current symptoms and conditions
- Administered medications in accordance with physician orders and recorded distribution
- Monitored medications to maintain accountability of ordering, receiving and administration
- Observed patients for unusual behaviors, documenting and reporting concerns
- Conducted med cart counts with previous and oncoming shifts
OFFICE MANAGER, MEDICAL ASSISTANT
Dr. Mohammed Kattih Inc.
COVINA, CA
02.2016 - 08.2020
- Planned and established office management systems, achieving enhanced organizational effectiveness and performance
- Implemented efficient workflow process improvement to enable more productivity without hiring additional staff
- Monitored physician schedules for best practices and coordinated physician availability with clinic needs
- Oversaw all aspects of the medical office
- Recognized on multiple occasions for efficiently handling administrative duties, including answering phones, scheduling appointments, maintaining medical records, and processing patients
- Supported front office operations including billing, invoicing, scheduling, patient check-in and check out, procedures tracking, reporting, and insurance verification
- Responded promptly to conflicts and de-escalated concerns with strong attention to detail and expert problem-solving abilities.
Education
MEDICAL ASSISTANT -
Northwest college
11.2014
Skills
- Physician coordination
- Clinical documentation
- Medication administration
- Patient relationship building
- Professional Demeanor
- Excellent Communication
- Organizational Skills
- Adaptability and Flexibility
- Teamwork and Collaboration
- Multitasking
Timeline
Engagement Coordinator
Oakmont Of Chino Hills
10.2023 - Current
MEDICATION TECHNICIAN
Oakmont of chino hills
04.2021 - 10.2023
OFFICE MANAGER, MEDICAL ASSISTANT
Dr. Mohammed Kattih Inc.
02.2016 - 08.2020
MEDICAL ASSISTANT -
Northwest college
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