GeorgE Davis
Fort Worth,TX
Summary
Results-driven IT Support Manager with proven leadership in enhancing customer support processes and service delivery. Focused on problem-solving, team collaboration, and operational efficiency to drive customer satisfaction.
Overview
1
1
Certification
34
34
years of professional experience
Work History
IT Support Manager
GEDavis and Associates, LLC
Asbury Park, NJ
02.2005 - Current
- Led cross-functional teams to enhance customer support processes and service delivery.
- Implemented training programs for staff, improving service quality and team performance.
- Developed strategic initiatives to streamline operations and reduce response time to client inquiries.
- Analyzed customer feedback to identify trends and drive enhancements in service offerings.
IT Support Specialist
Encon Mechanical, Inc
Ocean Township, NJ
03.1999 - 07.2025
- Provided technical support for hardware and software issues, ensuring prompt resolution to minimize downtime.
- Diagnosed and resolved network connectivity problems, enhancing overall system performance and reliability.
- Assisted in the implementation of IT policies and procedures, promoting best practices across departments.
- Trained new staff on software applications and troubleshooting techniques, improving team efficiency and knowledge base.
Computer Science Instructor
Brookdale Community College
Lincroft, NJ
10.1992 - 01.2002
- Designed and implemented engaging computer science curriculum for diverse student populations.
- Facilitated collaborative learning environments to enhance student participation and understanding.
- Mentored junior faculty in effective teaching methodologies and curriculum development strategies.
- Evaluated student performance through assessments, providing constructive feedback to support academic growth.
Computer Instructor
Hispanic Affairs and Resource Center
Asbury Park, NJ
04.1993 - 09.2001
- Developed curriculum to enhance digital literacy among diverse student populations.
- Facilitated hands-on training sessions for software applications and computer systems.
- Mentored students in troubleshooting technical issues and problem-solving strategies.
- Evaluated student progress through assessments and provided constructive feedback.
Education
Liberal Arts And Sciences
State University of New York
NYCertified Computer Programmer - Computer And Information Sciences
ETSI Empire Technical Schools Institute
New York, NYSkills
- Technical support expertise
- Teamwork and collaboration
- Problem-solving
- Continuous improvement
- Technical support
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Supervised team of 5 staff members.
- Collaborated with team of 3 in the transitioning of on premise servers to cloud computer for HVAC corporation.
Certification
- Certified IT Support Manager, Encon Mechanical
- Certified Computer Science Instruction for AT&T Professional Development Centers
Timeline
IT Support Manager
GEDavis and Associates, LLC
02.2005 - Current
IT Support Specialist
Encon Mechanical, Inc
03.1999 - 07.2025
Computer Instructor
Hispanic Affairs and Resource Center
04.1993 - 09.2001
Computer Science Instructor
Brookdale Community College
10.1992 - 01.2002
Liberal Arts And Sciences
State University of New York
Certified Computer Programmer - Computer And Information Sciences
ETSI Empire Technical Schools Institute
Sales Marketing Executive Award
Number one National Sales Executive for Tandy Radio Shack years 1986 through 1987