George Delgado
Miami,FL
Summary
Results-driven Customer Relations Advisor with 17 years of experience in service appointment coordination and customer education. Proven ability to enhance customer satisfaction and streamline service processes.
Overview
2
2
Languages
1
1
Certification
29
29
years of professional experience
Work History
Customer Relations/Service Advisor
Sea Tech Trailers
Miami, Texas
2009.06 - 2026.05
- Coordinated service appointments and managed customer expectations effectively.
- Conferred with customers by telephone or in person to provide information about products or services and take orders.
- Provided detailed product knowledge to customers about trailer features and maintenance.
- Educated customers on proper trailer usage and maintenance best practices.
- Collaborated with technicians to ensure timely completion of service requests.
- Documented customer interactions and service history in the management system.
- Handled warranty claims and processed necessary paperwork accurately.
- Collected deposits or payments and arranged for billing.
Finance and Insurance Manager
Power Marine Boat Sales
Miami, Florida
2001.03 - 2009.05
- Managed finance operations for boat sales and insurance services.
- Oversaw customer financing applications and insurance policy processing.
- Reviewed and approved loan applications for marine purchases.
- Ensured compliance with financial regulations and insurance standards.
- Provided guidance on regulatory compliance matters related to finance and insurance operations.
- Collaborated with sales team to provide accurate financial information to clients.
- Evaluated customer feedback regarding service quality and satisfaction levels.
- Coordinated logistics for consignment products and inventory management.
Service Advisor
One Stop Marine
Miami , FL
1997.07 - 2001.02
- Assisted customers with marine service inquiries and product recommendations.
- Coordinated service appointments to ensure timely and efficient workflow.
- Communicated with technicians to relay customer needs and service details.
- Maintained accurate records of service transactions and customer interactions.
- Educated customers about maintenance procedures and marine care best practices.
- Resolved customer complaints by providing effective solutions and support.
- Provided accurate estimates of repair costs, labor times and parts prices to customers.
- Prepared invoices for services rendered and collected payments from customers.
- Collaborated with sales team to promote new products and service offerings.
Education
ASE Certified Master Technician - Automotive And Marine Engines
Robert Morgan Vocational Technical Institute
Miami, FL1984-05
Skills
- Product knowledge
- Appointment scheduling
- Claim resolution
- Billing coordination
- Service quality assessment
- Customer feedback analysis
- Client relations
Languages
English
Professional
Spanish
Professional
Certification
- ASE Master Technician Automotive and Marine
Timeline
Customer Relations/Service Advisor
Sea Tech Trailers
2009.06 - 2026.05
Finance and Insurance Manager
Power Marine Boat Sales
2001.03 - 2009.05
Service Advisor
One Stop Marine
1997.07 - 2001.02
ASE Certified Master Technician - Automotive And Marine Engines
Robert Morgan Vocational Technical Institute