George Doxerie
Brooklyn,NY
Summary
To procure a challenging IT\IT Support position, with 15+ years’ experience working with end-users and professionals. Adheres to high level of service ethics, demonstrating customer-oriented Communication skills both written and verbal; and quick grasp of client requirements. Provides technical support and problem solving services in the following areas: Windows 10 & 8, Windows 7, Windows Server 2003; 2008; 2012-Active Directory, Apple\Mac OS SCCM, Active Directory, Exchange, Okta, MS Authenticator MS Office 365, Office 2016 for Windows & Mac Platforms, QuickBooks IP Peripherals – Cisco switches, routers and firewalls Protocols – TCP/IP, DNS, DHCP, SMTP, FTP, HTTP Strong ability to effectively multi-task in a fast-paced environment Motivated towards achieving set goals and deadlines in a timely manner Professional and energetic work attitude Knowledge of Virtualization Knowledge of OKTA
Overview
15
15
years of professional experience
1
1
Certification
Work History
IT Senior Analyst
Tiffany & Co
08.2018 - Current
- Support end users with computer, network systems and peripheral devices
- Provide exclusive upper management and senior CEO and Executive support Staff (Local & Remote), operate and maintain the cooperate network while protecting network assets
- Provide functional and technical support, troubleshooting and diagnosing hardware and software problems including desktop, laptop, WAN LAN and remote systems
- Maintain onsite desktop and remote desktop / laptop computers throughout the organization procured, received, documented and tracked inventory of all computers equipment and decommission systems where appropriate
- Processed and deploy desktop & Laptops for both New Hires and current users
- Install and relocation of both PC and MAC Computers
- Created and updated standard operating procedures (SOPs) to improve the teams’ knowledge through knowledge management
- Provided in person support to internal customers for a variety of IT related software and hardware issues
- Created documents for the installation of various software/programs/applications.
- Installed system updates to address vulnerabilities and reduce security issues.
- Troubleshot incidents reported by end-users to schedule system changes and identify permanent solutions.
- Investigated system issues and implemented resolutions to reduce downtime.
- Improved end-user satisfaction with timely resolution of technical issues and proactive maintenance.
- Provided recommendations regarding new hardware and software to keep IT infrastructure up to date.
- Mentored junior team members, fostering a culture of continuous learning and professional growth within the department.
- Enhanced and reconstructed computer systems to increase efficiency.
- Offered input for complex documents to support client-ready final versions.
- Provided backup and assistance for administration of physical and virtual server infrastructure and storage area networks.
- Collaborated with upper management to drive strategy and implement new processes.
- Communicated and explained business requirements to team members to understand and implement functional demands.
- Worked well in a team setting, providing support and guidance.
- Self-motivated, with a strong sense of personal responsibility.
- Acted as a team leader in group projects, delegating tasks and providing feedback.
- Resolved problems, improved operations and provided exceptional service.
- Exercised leadership capabilities by successfully motivating and inspiring others.
- Proven ability to learn quickly and adapt to new situations.
Desk Support Specialist
Louis Vuitton
10.2014 - 01.2018
- Provided support and end user training on workstations, printers, registers, and POS equipment
- Configured, repair, backed up, and image corporate and storefront desktop workstations
- Setup New Stores within the US and Canada
- Walk customer through problem-solving process
- Install, modify, and repair computer hardware and software
- Run diagnostic programs to resolve problems
- Solve user issues on site or remotely
- Setup Network in store and work with Network Team to complete configurations
- Install computer peripherals for users
- Follow up with customers to ensure issue has been resolved
- Run reports to determine malfunctions that continue to occur
- Respond to queries either in person or over the phone.
Desk Support Specialist
Department of Education
10.2013 - 09.2014
- Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware
- Respond to email messages for customers seeking help
- Walk customer through problem-solving process
- Install, modify, and repair computer hardware and software
- Run diagnostic programs to resolve problems
- Resolve technical problems with Local Area Networks (LAN), Wide Area Networks (WAN), and other systems
- Install computer peripherals for users
- Follow up with customers to ensure issue has been resolved
- Run reports to determine malfunctions that continue to occur
- Respond to queries either in person or over the phone.
- Developed strong client relationships through consistent communication and attentive service.
- Oversaw daily operations of a busy office environment, ensuring tasks were completed efficiently and accurately.
- Followed all company policies and procedures to deliver quality work.
Consultant
Dox Computer Services
08.2009 - 01.2013
- Mentored junior consultants, fostering professional growth and building strong team dynamics.
- Delivered outstanding service to clients to maintain and extend relationship for future business opportunities.
- Evaluated client needs and expectations, establishing clear goals for each consulting engagement.
- Collected, arranged, and input information into database system.
- Enhanced communication among team members, fostering a collaborative and supportive work environment.
- Managed multiple deadlines across several businesses to meet dynamic needs of multiple clients.
- Evaluated staff performance and provided coaching to address inefficiencies.
Education
Master of Arts - Master’s in Management Information Systems
Keller School of Management
New York, United States10.2012
Bachelor’s in Network & Communication Management -
DeVry College
New York, United States06.2012
Certificate in Electrical Installation Technology & Practice -
Sir Arthur Lewis Community College
St. Lucia 06.1982
Skills
Problem-Solving
- Excellent Communication
- Task Prioritization
- Performance Optimization
- Time management abilities
- Professionalism
- Team building
- Problem-solving abilities
- Decision-Making
- Self Motivation
- Teamwork and Collaboration
- Written Communication
Certification
Cisco Meraki Certified
Timeline
IT Senior Analyst
Tiffany & Co
08.2018 - Current
Desk Support Specialist
Louis Vuitton
10.2014 - 01.2018
Desk Support Specialist
Department of Education
10.2013 - 09.2014
Consultant
Dox Computer Services
08.2009 - 01.2013
Master of Arts - Master’s in Management Information Systems
Keller School of Management
Bachelor’s in Network & Communication Management -
DeVry College
Certificate in Electrical Installation Technology & Practice -
Sir Arthur Lewis Community College
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