George Duda
Summary
Dynamic and results-driven professional with extensive experience at the United States Postal Service. Proven track record in employee training and workload management, enhancing service reliability and customer satisfaction. Skilled in developing operational policies and fostering teamwork, leading to significant improvements in efficiency and compliance. Committed to delivering exceptional service and driving revenue growth.
Postal professional with extensive experience in managing mail distribution and operational efficiency. Known for enhancing service quality and improving customer satisfaction. Focused on team collaboration and achieving results, adaptable to changing needs while displaying strong leadership and organizational skills.
Experienced leader with strong background in guiding teams, managing complex projects, and achieving strategic objectives. Excels in developing efficient processes, ensuring high standards, and aligning efforts with organizational goals. Known for collaborative approach and commitment to excellence.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
20
20
years of professional experience
Work History
Postmaster/OIC/Manager, Sales and Customer Support
United States Postal Service, USPS
09.2020 - Current
- Oversaw daily operations to ensure efficient mail processing and delivery services.
- Developed training programs for new postal employees, enhancing onboarding efficiency.
- Implemented workflow improvements, reducing processing times and increasing service reliability.
- Managed inventory systems for postal supplies, ensuring optimal stock levels and timely replenishment.
- Led performance evaluations for staff, providing constructive feedback and fostering professional development.
- Analyzed operational data to identify trends and recommend strategic enhancements to service offerings.
- Ensured compliance with federal regulations and postal policies, maintaining high standards of service quality.
- Collaborated with other postmasters in the region to share best practices, enhancing overall postal service quality.
- Developed strong relationships with local businesses, promoting postal services and generating revenue growth.
- Enhanced customer satisfaction with prompt responses to inquiries and timely issue resolution.
- Facilitated effective communication between staff members by holding regular meetings and encouraging open dialogue on workplace issues or suggestions for improvement.
- Implemented cost-saving measures that reduced operational expenses without compromising service levels, by implementing more efficient transportation networks/contracts.
- Coordinated with law enforcement agencies to address any security concerns or incidents involving the post office, ensuring a safe environment for employees and customers.
- Controlled costs to keep business operating within budget and increase profits.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
Sales and Service Manager
Lowes's Home Improvement
02.2016 - 09.2020
- Streamlined communication between sales and service teams, reducing response times significantly.
- Managed inventory systems to optimize stock levels and reduce overhead costs.
- Developed a high-performing sales team through effective coaching, mentoring, and performance management.
- Increased sales revenue by implementing innovative strategies and fostering strong relationships with clients.
- Facilitated collaboration among team members by promoting open communication channels and providing ongoing feedback.
- Championed a customer-centric culture within the organization, fostering a positive work environment that prioritized client satisfaction.
- Drove successful negotiation efforts with suppliers to secure favorable pricing agreements, ultimately reducing overall costs.
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Exceeded sales quotas and increased profitability through effective sales strategy and business planning.
Retail Manager
GameStop
07.2005 - 02.2016
- Developed staff training programs, fostering team development and improving service quality.
- Implemented visual merchandising strategies, increasing product visibility and sales engagement.
- Analyzed sales data to identify trends, informing strategic decisions for promotional activities.
- Cultivated positive relationships with vendors, negotiating favorable terms to support business objectives.
- Oversaw store operations, including opening and closing procedures, cash management, and safety compliance.
- Enhanced store appearance by maintaining cleanliness standards and visually appealing displays that showcased products effectively.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
- Controlled store inventory and reviewed cash handling and operations reports.
- Recruited top talent for retail positions by conducting thorough interviews and selecting qualified candidates that aligned with company values.
- Led by example, demonstrating exemplary customer service and sales techniques on shop floor.
- Boosted team morale and productivity by implementing staff recognition program that acknowledged outstanding customer service.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
Education
High School Diploma -
Punxsutawney Area Highschool
Punxsutawney, PA04-2007
Skills
- Workload management
- Employee training
- Deadline oriented
- Safety procedures
- Postal regulations
- Customer-oriented
- Policy compliance
- Records management
- Professional demeanor
- Delivery coordination
- Records maintenance
- Labor relations
- Develop operational policies
- Teamwork and collaboration
- Problem-solving
- Active listening
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Supervised team of 130+ staff members. (Lowes)
Timeline
Postmaster/OIC/Manager, Sales and Customer Support
United States Postal Service, USPS
09.2020 - Current
Sales and Service Manager
Lowes's Home Improvement
02.2016 - 09.2020
Retail Manager
GameStop
07.2005 - 02.2016
High School Diploma -
Punxsutawney Area Highschool