GEORGE LUIS DURAN JR
Thermal,USA
Summary
Forward-thinking team leader skilled at operating departments efficiently to meet goals. Proactive and hardworking individual focused on continuous operational improvement. Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
10
10
years of professional experience
Work History
Director of Operations
US Army Special Forces
08.2015 - Current
- Demonstrated strong work ethic by consistently exceeding productivity goals in a fast-paced staff environment
- Lead cross-functional teams to drive operational efficiency and streamline processes
- Develop and implement strategic plans to achieve company objectives and increase profitability
- Oversee budget management, cost control, and resource allocation to optimize financial performance
- Establish KPIs and performance metrics to monitor operational effectiveness and drive continuous improvement
- Collaborate with senior leadership to align operational goals with overall business strategy and drive growth initiatives
- Led a company of 160 employees, overseeing their performance, professional development, and day-to-day operations to ensure department goals were met
- Prepared detailed documents and reports in adherence administrative processes.
- Developed and implemented strategic plans to improve departmental efficiency, resulting in a 85% increase in productivity
- Answered phone calls and responded to inquiries from customers, vendors and other external contacts.
- Collaborated with cross-functional teams to plan, execute, and monitor projects, ensuring timely completion and adherence to budget
- Managed and maintained electronic and paper-based filing systems to keep essential documents and information easily accessible and organized.
- Conducted performance evaluations, provided feedback, and coached team members to foster a high-performing and engaged workforce
- Greeted visitors with professionalism and enthusiasm to provide support and direct guests to appropriate department.
- Managed vendor relationships and negotiated contracts to achieve cost savings and improve service quality
- Conducted ongoing reviews of program financial systems to assess cost control measures.
- Provided exceptional customer service by promptly responding to inquiries, resolving issues, and ensuring customer satisfaction
- Organized meetings for executives and coordinated availability of conference rooms for participants.
Consultant
Strategic Solutions Unlimited
03.2024 - 05.2024
- Conducted detailed analysis of client operations to identify inefficiencies and developed customized solutions to improve overall performance
- Provided strategic recommendations to clients based on market research, industry trends, and best practices
- Contributed to business development efforts by preparing proposals, participating in client meetings, and nurturing relationships to generate new business opportunities
- Provided strategic guidance to clients on market trends, competitive analysis, and business expansion opportunities
- Successfully coordinated and executed daily commutes to and from multiple work sites, ensuring punctuality and reliability
- Developed and maintained strategic routes to minimize commute duration and optimize productivity during travel
- Managed logistical challenges and adapted to unforeseen circumstances to maintain a consistent commuting schedule
Claims Representative
Social Security Administration
08.2014 - 10.2015
- Efficiently processed and analyzed Disability and Retirement claims
- Communicated with policyholders, third parties, and legal representatives to gather necessary information for claim resolution
- Maintained accurate and detailed records of claims activities and decisions
- Provided excellent customer service while handling a high volume of claims in a timely manner
- Maintained a positive attitude and exceeded customer expectations by actively listening and finding solutions to meet their needs
- Managed incoming calls and emails efficiently, demonstrating strong communication skills and attention to detail
- Collaborated with team members to improve overall customer satisfaction and ensure a seamless experience
- Utilized varieties of software to accurately document interactions and follow-up with customers to ensure complete resolution
- Efficiently balanced multiple projects simultaneously, meeting all deadlines and exceeding expectations
- Successfully coordinated and executed multiple events, ensuring smooth execution and client satisfaction
- Managed diverse workload effectively, efficiently handling various responsibilities without compromising quality
- Provided exceptional customer service and resolved inquiries via phone and email
- Demonstrated strong communication skills to effectively address customer concerns and provide solutions
- Managed approximately 30 incoming calls, emails and faxes per day from customers.
Education
Bachelor of Science - Business Management
University of Phoenix
Cabazon, CA07-2015
Skills
- Leadership training
- Strategic planning and execution
- Operations oversight
- Quality assurance
- Research
- Verbal communication
- Data management
Accomplishments
- Supervised team of 20 staff members.
- Documented and resolved 30 workload issues a day which led to zero errors.
- Collaborated with team of 4 in the development of a multinational operation with American Forces.
- Inventory Management - Managed inventory and office budgeting for supplies for busy office of 10.
- Computer Proficiency - Created PowerPoint presentations that were successfully used for business development.
- Increased office productivity 90% by implementing numerous process improvements.
- Coordinated weekly project team meetings and drafted agendas to increase meeting efficiency.
Affiliations
- American Legion
- Veterans of Foreign Wars
Languages
Spanish
Full Professional
Software
Microsoft Office 2021
Timeline
Consultant
Strategic Solutions Unlimited
03.2024 - 05.2024
Director of Operations
US Army Special Forces
08.2015 - Current
Claims Representative
Social Security Administration
08.2014 - 10.2015
Bachelor of Science - Business Management
University of Phoenix
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