George Duse

Experienced Software Testing Professional with a Strong Test Automation Background Dedicated and collaborative software testing expert with over 7 years of industry experience in software quality assurance and financial domains. Known for meticulous attention to detail, integrity, and the ability to handle sensitive information. Proficient in testing various software applications, from desktop to web-based systems. Adept at translating business requirements into effective test scenarios and cases. Quality assurance professional with stellar record of collaborating with software developers to produce robust, bug-free programs that meet business and consumer needs. Analyzes and improves software development processes and supports teams in meeting critical project deadlines. Captures and documents defects, solutions and test plans accurately and clearly across diverse teams. Proven skills in completing black, white and grey box tests. Background writing and implementing test cases, developing testing plans and identifying use cases. Fully versed in complete SDLC. Software-savvy quality assurance professional committed to confirming proper functionality and usability of software products before release. Plans test schedules and strategies according to project scope and delivery dates and monitors and tracks bug resolutions. Reviews software documentation to verify technical accuracy and completeness and to mitigate risks. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

• Software QA Engineer/Analyst, Michelin North Headquarters, Greer, SC, 10/01/19, Present, Developed QA test plans for functional, regression, and User Acceptance Testing across multiple web-based software applications within the Michelin Maestro Platform., Implemented automated testing frameworks using Selenium, Cypress, and Playwright, resulting in a significant reduction in manual testing efforts and increased efficiency. Achieved 100% automation of all regression test cases thereby significantly reducing regression testing time whenever a new features or hot fixes are to be deployed into production., Conducted API testing using SoapUI and Postman, Conducted database validation to ensure data integrity and accuracy, utilizing SQL queries and database testing tools., Conducted manual tests on order creations, validating workflows and data accuracy., Collaborated closely with cross-functional teams including developers, business analysts, and project managers to identify and resolve software defects., Identified opportunities for new features and enhancements to improve user experience., Automated manual processes to save time and reduce errors., Actively participated in agile development processes, contributing to sprint planning, daily stand-ups, and retrospectives. Attended Agile trainings., Created detailed test reports and documentation, providing clear and concise information on test results and defect tracking.
• Software Quality Analyst/Tester | Mortgage Cash Operations Analyst, BB&T/TRUIST BANKS, Greenville, SC, 12/01/15, 10/01/19, Collaborated on the development and testing of the Cash Workstation, a Pega-based application for uploading, storing, and retrieving mortgage-related documents., Collaborated with development teams to reproduce and debug reported issues, ensuring timely resolution., Conducted thorough testing to ensure users could successfully upload live checks (for mortgage payments) and ACH draft authorization documents. Also verified others’ ability to view and retrieve information from these uploaded documents., Performed integration testing between the Cash Workstation and the mainframe application (MISP) to validate accurate data communication and seamless interaction between both systems., Led testing efforts to guarantee defect-free software that met BRD and Functional Specifications Document (FSD) requirements., Engaged with management on process improvement initiatives by providing valuable insights., Tested various software applications, providing validation for new software implementations and enhancements to existing systems., Regularly contributed innovative concepts, techniques, and standards that were adopted and implemented by management., Leveraged automated scripts for processing escrows, regular check payments, and draft authorizations.
• Document Clerk, JPMorgan Chase & Co., Columbus, OH, 01/01/13, 11/01/15

• Agile Product Owner Role
• Agile Software Development
• Project Management Foundations
• SAP ERP Essentials
• Succeeding in Software Testing

• Knowledgeable: Well-versed in Agile and Waterfall methodologies within the Software Development Life Cycle (SDLC).
• Analytical: Skilled at analyzing Business Requirement Documents (BRD), Functional Specifications Document (FSD), and Technical Specifications Documents (TSD).
• Hands-On: Experienced in creating Test Plans, writing, and executing Test Cases, and performing Manual, Automated, Backend and API Testing.
• Web Services Testing: Proficient in Web Services Execution using SoapUI and Postman.
• Defect Management: Experienced with Defect Tracking Tools like HP ALM and Jira.
• SQL Proficiency: Able to write complex SQL queries for data retrieval and verification.
• Training: Successfully trained new and existing employees on various processes and software applications.
• Industry Knowledge: Extensive understanding of mortgage payment processing and research and ACH Auto Draft processing. Over 7 years banking experience.
• Programing Languages: Experienced in using JavaScript, Python and Java in writing Automated Scripts
• Operating Systems: windows, Linux
• Testing Tools: Selenium, Playwright, Cypress, Sahi-Pro
• Software and Platforms: MSP (Mainframe platform), SharePoint, ClientCentral, SAP, Salesforce
• CI/CD Tools: Jenkins, Git, Zephyr, Jira.
• Other Skills: HTML, CSS, XML, Bash, Batch