George Edwards

Oversee all U.S., Canadian, & Latin America customer accounts from an ordering and quality perspective

Onboard new customers

Oversee customer related data to identify trends that creates leads to improve overall service whether it relate to quality or process

Lead backlog and quality meetings as the voice of the customer with internal supply chain group

Support, direct, motivate & encourage reporting customer support representatives. This includes but is not limited to, quarterly performance reviews, merit reviews, hiring and issuing corrective action as needed in accordance to Precisional's policies.

Provide high-level results to senior management. Raise issues to them as necessary.

Monitor order status, communicate issues to the internal team and customers/suppliers as needed

Provide contact point/knowledge base for sales team, internal/external customers in all
aspects of administration and support as required

Oversee the handling of RMA's for returns, missed shipments and defective product claims.

Process orders through various 3rd party EDI portals

Oversee the process and flow of incoming phone calls

Overseen all U.S., Canadian, & Latin America customer accounts.

Onboarded new customers. Aligned their process with Trimble's operational processes to ensure a smooth ordering experience.

Implemented Customer EDI portals as needed.

Held backlog meetings with internal supply chain group.

Supported, directed, motivated & encouraged reporting customer support representatives. This included but was not limited to, quarterly performance reviews, merit reviews, hiring and issuing corrective action as needed in accordance to Trimble's policies.

Provided accurate, valid and complete product information to the customer

Monitored order statuses, communicated any issues to customers/suppliers

Followed communication procedures, compliance's, guidelines and policies

Provided contact point/knowledge base for sales team, internal/external customers in all
aspects of administration and support as required

Order acknowledgement, validation/integrity check of order placing on a number of internal systems; ensuring amendments to orders are actioned immediately, communicating details to the appropriate supplier, confirming pricing

Issued RMA's for returns, missed shipments and defective product claims.

Processed orders through various 3rd party EDI portals.

Managed large amounts of incoming calls

Overseen all U.S., Canadian, & Latin America customer accounts.

Supported, directed, motivated & encouraged reporting customer support representatives. This included but was not limited to, quarterly performance reviews, and issuing corrective action as needed in accordance to Trimble's policies.

Provided accurate, valid and complete product information to the customer

Monitored order status, communicated any issues to customers/suppliers

Followed communication procedures, compliance's, guidelines and policies

Provided contact point/knowledge base for sales team, internal/external customers in all
aspects of administration and support as required

Order acknowledgement, validation/integrity check of order placing on a number of internal systems; ensuring amendments to orders are actioned immediately, communicating details to the appropriate supplier, confirming pricing

Issued RMA's for returns, missed shipments and defective product claims.

Processed orders through various 3rd party EDI portals.

Managed large amounts of incoming call

Managed customer accounts within assigned region.

Provided accurate, valid and complete product information to the customer

Monitored order status, communicated any issues to customers/suppliers

Followed communication procedures, compliance's, guidelines and policies

Provided contact point/knowledge base for sales team, internal/external customers in all
aspects of administration and support as required

Order acknowledgement, validation/integrity check of order placing on a number of internal systems; ensuring amendments to orders are actioned immediately, communicating details to the appropriate supplier, confirming pricing

Issued accurate invoices upon delivery of order

Managed large amounts of incoming calls

Identified and assessed customers’ needs to achieve satisfaction

Worked with the production team, planners, engineers and upper management to assign and coordinate work within the department with goal set at meeting customer and forecasting demands.

Motivated the team to meet production and quality goals, ensured the team was well cross-trained and followed company policies and procedures.

Resolved subordinate conflicts, completed employee evaluations and supported the team in an effort to resolve all production issues.

Moved materials physically and systematically via Wave, Stacker, Raymond, Joey, Scan Gun and Oracle System.

Served as backup for the department coordinator as needed.