Summary
Work History
Education
Skills
Languages
Timeline
Generic

George Egournov

Reston,VA

Summary

As someone who is very passionate about sales, entrepreneurship, and the business world. I am very eager to pursue opportunities in this field that will help me grow as an individual, and make a positive impact on the world. Working as a member services representative at a country club has taught me the value of customer service, communication, and attention to detail. All of these skills ensured that the members had a pleasant experience, and that business went smoothly.

In this role, I was responsible for organizing dining requests and reservations, greeting members while providing exceptional customer service, and working with front-back of house kitchen to ensure the flow of restaurant operations went smoothly. Throughout this experience I developed strong customer service and communication skills, time management, and attention to detail. All of which are important to succeed in a business environment.

I am currently focused on expanding my knowledge and gain valuable experiences. I am committed to learning from the best, and surrounding myself with people who will help me strive in the professional world. I am eager to apply my current and future skills into a spirited and rewarding career.

As an individual who values learning and personal development. I am grateful for any opportunity to be able to contribute to a well-respected organization. I am certain that with a positive outlook, a strong work ethic, and a dedication to quality. I can be an asset of any team, and help drive success in the exciting and ever-evolving field of business.

Work History

Member Services

Westwood Country Club
02.2023 - Current
  • Coordinated dining requests and reservations for members, ensuring timely and accurate communication between members and club staff.
  • Provided exceptional customer service to members, addressing questions, concerns, and feedback in a timely and professional manner.
  • Maintained accurate records of member preferences, dietary restrictions, and other relevant information to ensure a personalized and enjoyable dining experience.
  • Demonstrated strong organization skills, managing multiple tasks and priorities in a fast-paced and dynamic environment.
  • Collaborated with other club staff members to ensure seamless coordination of member services, including golf course reservations, event planning, and other special requests.
  • Exhibited a positive attitude and strong work ethic, contributing to a positive and supportive team culture.
  • Maintained a professional demeanor and appearance at all times, representing the club in a positive and professional manner.
  • Developed strong relationships with members, building trust and rapport through consistent and reliable service.
  • Acted as a link between club administration and members, offering insightful advice and comments to enhance the member experience.

Education

High School Diploma -

EdOptions Academy
Nogales, AZ
06.2022

Skills

  • Excellent Communication: Exceptional customer service skills are essential, including active listening, empathy, and the ability to resolve member inquiries and concerns in a courteous and efficient manner
  • Customer Satisfaction: Providing exceptional customer service is a critical component of success as a member services representative at a country club This includes addressing member questions and concerns in a timely and professional manner, and ensuring that each member feels valued and appreciated
  • Time Management: Managing multiple tasks and priorities in a fast-paced and dynamic environment This includes coordinating dining requests, managing reservations, and addressing member concerns in a timely and efficient manner
  • Attention to detail: Having attention to detail is an absolute essential in the club and business environment It was my responsibility to ensure that every members requests are accommodated for, and that accurate records were maintained of member preferences This ensured that each member had a personalized and enjoyable dining experience
  • Teamwork: Working collaboratively with other team members and departments to ensure a seamless customer experience and resolve issues efficiently
  • Flexibility: As a member services representative, I work mornings, evenings and weekends to accommodate member needs This requires a high degree of flexibility and adaptability

Languages

Russian
Native or Bilingual

Timeline

Member Services

Westwood Country Club
02.2023 - Current

High School Diploma -

EdOptions Academy
George Egournov