George E. Greene
West Haven,CT
Summary
Results-driven healthcare leader with a proven track record of delivering high-quality service and operational excellence. Proficient in strategic planning, staff development, and managing change initiatives that enhance patient care quality. Recognized for implementing cost-saving measures while maintaining superior service delivery and fostering collaboration across interdisciplinary teams. Committed to continuous professional growth and leveraging expertise to drive improvements in dynamic healthcare environments.
Overview
23
23
years of professional experience
Work History
Care Manager
Agency on Aging of South Central Connecticut
North Haven, CT
12.2022 - Current
- Managed changes in integrated health care delivery systems and technological innovations while keeping focus on quality of care.
- Maintained communication and transparency with governing boards, department heads and medical staff.
- Coordinated with other health care providers, such as physicians and psychiatrists, to develop comprehensive treatment plans.
- Served as a State of Connecticut liaison between clients' families and community agencies, providing services to them.
- Assisted clients in developing and achieving short-term and long-term goals.
- Utilized technology and healthcare information systems to streamline care coordination and documentation processes.
- Developed and implemented care management plan to address needs and goals.
- Monitored care plan to evaluate effectiveness, document interventional achievement and suggest changes.
Account Manager
UnitedHealth Group
West Haven, CT
03.2021 - 12.2022
- Served as the primary liaison between Account Managers and other operational departments, specifically regarding issue resolution, process, and order completion for veteran services.
- Work closely with all aspects of the business to ensure client and customer retention.
- Developed and maintained relationships with key accounts to ensure customer satisfaction.
- Established strong relationships with decision-makers and influencers within client organizations.
- Prepared and presented detailed reports on account status, challenges, and growth opportunities to executive leadership.
- Tracked and reported on sales performance metrics to senior management, highlighting successes and areas for improvement.
- Implemented customer feedback mechanisms to gather insights and improve service delivery.
- Negotiated contracts with clients to maximize profitability.
- Maintained accurate records of all customer interactions in the CRM system.
- Ensured compliance with industry regulations when dealing with clients.
- Drafted proposals outlining services, costs, and benefits for prospective customers.
- Fostered a culture of continuous improvement by sharing best practices and lessons learned with the broader account management team.
RPCT Project Team Lead
Middlesex Health
Middletown, CT
04.2012 - 03.2021
- Organized and directed Med/Surge unit teams to elevate healthcare standards and optimize critical problem-solving.
- Negotiated contracts with vendors and suppliers ensuring optimal pricing structures while maintaining quality standards.
- Analyzed customer requirements, prepared functional specifications documents and identified potential areas of improvement.
- Managed project planning, scheduling and tracking activities to ensure successful completion of projects.
- Initiated and streamlined care quality processes, focusing on cost ratios, discharge planning and more.
- Coordinated with stakeholders to define project scope, objectives and success criteria.
- Ensured compliance with company policies and procedures related to projects.
- Facilitated team meetings, distributed minutes of meetings and tracked action items.
- Formed PCT task force to enhance improvement processes through business continuity, gap analysis, and problem discovery.
- Collaborated with cross-functional teams of patient portal technicians, security architects, and biomedical engineers to establish electronic communication.
- Execute projects on schedule, meeting HIPAA and JCAHO compliance requirements.
Managing Partner
Greene Strategic Development
Middletown, CT
12.2007 - 04.2012
- Directed business operations coordinating with internal staff, external vendors, contractors delivering a successful business model for an independent Tanning and Massage center.
- Enhanced communication within the organization via new digital platforms.
- Managed service lines' growth strategies via prospect engagement and tailored communications.
- Served as a Technical Advocate for outside investors and vendors, providing remote and onsite technical support.
- Enhanced client satisfaction through development of the 'Sol Customer Satisfaction Program', resulting in higher profit margins.
- Directed day-to-day operations for a staff of ten, maintaining consistent coordination.
- Achieved monthly preset sales benchmark targets, yielding seasonal increases as high as 30%.
- Enhanced the Sol brand by networking and fostering partnerships with local business professionals and charities to drive revenue and client retention.
Portfolio Analyst
General Electric Financial Services
Stamford, CT
01.2002 - 01.2007
- Key leader on a diverse, cross-functional team of account managers responsible for the full-service line of a large portfolio of commercial loans.
- Managed relationships with external parties to ensure commitments and due dates, to ensure loan syndications were on time for project completion.
- Monitored portfolio performance, and initiated risk analysis for financial performance outcomes.
- Successfully negotiated and managed a portfolio of accounts (Mandalay Bay, MetLife, Equitable) with external stakeholders.
- Fostered partnerships with other account managers, clients, and third-party financial institutions to ensure the completion of projects for initial funding.
- Performed root-cause analysis to improve accuracy and reconciliation on all transactions.
- Mentor and train assistant portfolio analysts, and co-op/intern students.
Education
Master of Healthcare Administration -
Boston College
Chestnut Hill, MA01.2019
Bachelor of Science - Corporate Communication/Information and Library Science
Southern Connecticut State University
New Haven, CTSkills
- Performance Optimization
- Process Improvement
- Change Management
- Operations Management
- Training
- Client Relationship Management
- Project Management
- Team leadership
- Team Development
- Negotiation
- Process Improvement
- Business Analysis
- Vendor / Contract Management
Certifications And Awards
- HIMSS (Certification) Healthcare Informatics Training System
- CNA (Certification)-Academic honors
- PCT (Certification) – Academic Honors
Timeline
Care Manager
Agency on Aging of South Central Connecticut
12.2022 - Current
Account Manager
UnitedHealth Group
03.2021 - 12.2022
RPCT Project Team Lead
Middlesex Health
04.2012 - 03.2021
Managing Partner
Greene Strategic Development
12.2007 - 04.2012
Portfolio Analyst
General Electric Financial Services
01.2002 - 01.2007
Master of Healthcare Administration -
Boston College
Bachelor of Science - Corporate Communication/Information and Library Science
Southern Connecticut State University
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