George Elias
Farmington Hills,MI
Summary
Proven leader in customer service and operational efficiency, honed at Spirit Airlines and Buffalo Wild Wings. Excelled in resolving in-flight emergencies and enhancing guest experiences through exceptional communication and hospitality service expertise. Demonstrated strong multitasking and interpersonal skills, ensuring seamless flight operations and customer satisfaction.
Personable and attentive with knack for creating welcoming atmosphere and ensuring passenger safety. Understanding of in-flight protocols and emergency procedures coupled with skills in customer service and problem-solving. Dedicated to enhancing passenger experiences and ensuring smooth and efficient flight operations.
Overview
6
6
years of professional experience
Work History
Lead Flight Attendant
Spirit Airlines, Detroit Metropolitan Airport
07.2022 - Current
- Answered passenger questions and provided solutions to issues arising during flights.
- Facilitated communication between flight deck and cabin crew prior to and during flights to promote smooth operations.
- Resolved passenger conflicts and medical emergencies during flights.
- Ensured safety and comfort of customers onboard aircraft.
- Attended workshops and trainings in customer service, conflict resolution tactics, and safety procedures to keep abreast of all new requirements and procedures.
- Ensured passenger comfort by promptly responding to requests for assistance or information.
Server
Buffalo Wild Wings
03.2022 - 07.2022
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Cultivated warm relationships with regular customers.
- Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
Guest Service Agent // Flight Operations Agent
DGS Delta Global Services
10.2018 - 04.2020
- Maintained strict compliance with FAA regulations through diligent monitoring of operational procedures and documentation.
- Upheld company reputation for excellence by strictly adhering to standard operating procedures at all times during daily duties.
- Coordinated efficient gate changes, keeping relevant parties informed to minimize confusion among passengers and staff members alike.
- Managed passenger boarding, ensuring accurate ticket verification and seat assignments.
- Maintained clear communication between ground staff, flight crew, and other airport personnel to ensure smooth gate operations.
Education
High School Diploma -
Eton Academy
Birmingham, MI05-2016
Skills
- Verbal and written communication
- Hospitality service expertise
- Exceptional communication
- Efficient
- Interpersonal communications
- Schedule management
Languages
English
Native or Bilingual
Timeline
Lead Flight Attendant
Spirit Airlines, Detroit Metropolitan Airport
07.2022 - Current
Server
Buffalo Wild Wings
03.2022 - 07.2022
Guest Service Agent // Flight Operations Agent
DGS Delta Global Services
10.2018 - 04.2020
High School Diploma -
Eton Academy
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