Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
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GEORGE FABIAN

Providence,RI

Summary

Dedicated and driven Cybersecurity & Networking student with hands-on experience in technical support, team leadership, and academic tutoring. Proven ability to communicate complex technical concepts clearly and effectively, whether supporting peers in cybersecurity fundamentals or leading retail teams in fast-paced environments. Strong foundation in programming, networking, digital forensics, and cloud security, with certifications in PC Pro and Network Pro. Known for adaptability, attention to detail, and a passion for helping others develop their technical skills. Actively pursuing CompTIA A+ and Security+ certifications to further advance in the field of cybersecurity and IT infrastructure.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Shift Lead

Best Buy
12.2024 - Current
  • Supervised daily store operations, ensuring smooth workflow, excellent customer service, and adherence to company policies during assigned shifts.
  • Led and coached sales associates to meet performance goals and deliver personalized customer experiences across multiple departments.
  • Handled escalated customer concerns, resolved conflicts, and ensured a positive shopping environment.
  • Assisted with opening/closing procedures, cash management, inventory checks, and merchandising tasks.
  • Collaborated with management to implement promotions, drive sales, and support team development.

Sales Advisor

Best Buy
08.2023 - Current
  • Delivered personalized customer service by matching clients with ideal technology solutions in home electronics, computers, appliances, and entertainment systems.
  • Built strong customer relationships through active listening, tech expertise, and responsive issue resolution.
  • Stayed current with product releases and tech trends to provide accurate, up-to-date recommendations.
  • Consistently met or exceeded sales targets by aligning product knowledge with customer needs and budgets.

Cybersecurity Tutor

Roger Williams University
08.2025 - Current
  • Provide peer-to-peer academic support in cybersecurity and networking courses, including topics such as operating systems, computer networks, encryption, and digital forensics.
  • Assist students in understanding complex technical concepts such as routing protocols, secure network configurations, and cryptographic methods.
  • Create study materials, practice problems, and walkthroughs for key concepts like Linux command-line usage, binary/hex conversion, and network traffic analysis.
  • Promote collaborative learning through one-on-one sessions and group study, tailoring explanations to varying learning styles and technical backgrounds.
  • Support students in preparing for industry certification exams (e.g., CompTIA Network+, A+, and Security+) by reviewing objectives and helping with hands-on lab simulations.
  • Supported students in development of critical thinking skills and perseverance to persist with challenging tasks.

COMPUTER TECHNICIAN

Providence Career and Tech Academy PTECH
01.2019 - 06.2023
  • Provide technical assistance and resolution as necessary, set up new computer systems and perform routine maintenance, ensure that internet security software is updated and running properly, maintain computer equipment and software to ensure secure and efficient operations.

Education

Bachelor of Science - Cyber Security & Networking

Roger Williams University
Bristol, RI
05-2027

High School Diploma -

PROVIDENCE CAREER & TECHNICAL ACADEMY
Providence, RI
06.2023

Skills

Technical Skills:

  • Programming Languages: Java, Python
  • Computer Hardware & Software Troubleshooting
  • Cloud Computing: AWS/Azure fundamentals, Cloud security practices
  • Database Design & SQL
  • Network Security & Intrusion Detection

Professional & Soft Skills:

  • Strong Analytical and Problem-Solving Abilities
  • Time Management & Multitasking
  • Effective Communication and Team Collaboration
  • Customer Service & Technical Support Experience
  • Adaptability in Fast-Paced Environments
  • Quick Learner with Strong Technical Comprehension

Leadership & Operational Skills

  • Team Leadership & Staff Mentoring
  • Sales Floor Supervision & Task Delegation
  • Customer Conflict Resolution & Escalation Handling
  • Cash Handling, Register Balancing & Loss Prevention
  • Performance Coaching & Productivity Tracking
  • Time-Sensitive Decision-Making
  • Opening/Closing Procedures & Daily Reporting
  • Scheduling & Shift Coverage Management

Certification

  • TestOut PC Pro Certification – Issued Dec 22, 2023
    (CompTIA A+ equivalent)
  • TestOut Network Pro Certification – Issued Dec 13, 2024
    (CompTIA Network+ equivalent)
  • CompTIA A+
  • Pursuing: CompTIA Security+ (expected 2025–2026)

Languages

Spanish
English

Timeline

Cybersecurity Tutor

Roger Williams University
08.2025 - Current

Shift Lead

Best Buy
12.2024 - Current

Sales Advisor

Best Buy
08.2023 - Current

COMPUTER TECHNICIAN

Providence Career and Tech Academy PTECH
01.2019 - 06.2023

Bachelor of Science - Cyber Security & Networking

Roger Williams University

High School Diploma -

PROVIDENCE CAREER & TECHNICAL ACADEMY

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