George Flomo

Citywide Homecare LLC

01.2021 - Current

Developed and implemented evaluation frameworks to assess the impact of Citywide Homecare LLC’s programs and initiatives
Designed and conducted surveys, interviews, and focus groups to gather data and feedback from stakeholders
Analyzed quantitative and qualitative data to identify key findings and insights
Ensure the Company’s policies and security requirements are met
Presented evaluation results to senior leadership and recommended data-driven strategies for program improvement
Prepare and monitor office budget
Managed the budget for the evaluation section, ensuring cost-effective and efficient use of resources
Stayed current on best practices in evaluation and recommended improvements to evaluation methodologies and tools
Collaborated with external partners and stakeholders to ensure alignment of evaluation efforts with industry standards and benchmarks
Ensured compliance with all relevant regulations and ethical guidelines in the evaluation process
Conducted in-depth statistical analysis of program data using SPSS and presented results in clear, actionable reports
Collaborated with program managers to establish performance benchmarks and key performance indicators
Conducted training sessions for staff on data collection and reporting procedures to improve data quality
Provided regular updates to senior leadership on program performance and recommended adjustments as necessary.

LEAF Capital Funding LLC

01.2017 - Current

Maintain good relationships with clients so that the business can maximize the value of those relationships
Focus on census management, outcomes and other key financial arears indicators
Identify key contacts at potential client companies to establish and foster a relationship
Participate in one-one meetings with clients to explain services in an effort to guide their choices
Understand the problems and challenges of clients and identify ways the business could better address those needs
Seek opportunities to cross-sell or upsell to existing clients
Promote and maintain an inclusive, diverse work environment and culture
Resolve any customer complaints in a prompt and professional manner.

RMA Group-Thailand

01.2007 - 01.2012

Analyzed customer feedback and service data to identify pain points and areas for improvement, implementing necessary changes
Provide feedback to supervisor for improving the quality-of-service delivery
Maintain necessary documentation for consumer records
Ensure procedure compliance for service delivery
Provide follow-up evaluations of services received
Conduct outreach to develop and maintain contact with referral sources
Developed and implemented strategic aftersales plans to enhance customer satisfaction and drive revenue growth.

Summary