GEORGE F. PROCTOR II
Owings Mills,MD
Summary
IT Solutions Engineer with extensive experience at Roche Diagnostics, specializing in middleware software deployment and client engagement. Proficient in cloud computing and technical troubleshooting, driving project success through effective communication and innovative solution design. Consistently delivers high-value results while enhancing customer satisfaction.
Overview
25
25
years of professional experience
Work History
IT Solutions Engineer
Roche Diagnostics
Indianapolis, USA
10.2022 - Current
- Led customer engagement for middleware software deployment, enhancing networking infrastructure and security for client satisfaction.
- Recommended optimal deployment methods, including virtualization and public cloud solutions.
- Maintained advanced knowledge of hospital and laboratory IT architecture, middleware, and software applications.
- Collaborated with IT sales and account executives to drive project progress through the sales cycle.
- Gathered customer requirements and created architectural diagrams to visualize findings.
- Scoped implementation requirements and developed documentation to support field teams in successful deployments.
- Communicated product features to sales teams to enhance understanding. and industry trends through regular communication with sales teams.
- Continued skill development across solution offerings and participated in relevant product training.
Senior Implementation Analyst
CompuGroup Medical
Owings Mills, USA
09.2015 - 09.2022
- Managed 15 to 20 high-revenue projects generating $100,000 to $300,000 monthly.
- Served as primary resource for diagnosing complex problems, enhancing second-level support processes.
- Tested and deployed applications for analyzer communication software.
- Created and implemented databases for labs utilizing Oracle 11G and MS SQL.
- Analyzed communication traces and hardware files to facilitate software development.
- Configured new analyzers through TCP, Serial, File Share, or Middleware interfaces.
- Drafted detailed application specifications, ensuring clarity for effective implementation.
- Created comprehensive training plans for application setup and support, improving knowledge transfer and issue resolution.
Senior Technical Support Engineer
CompuGroup Medical
Owings Mills, USA
12.2011 - 09.2015
- Handled escalated calls, providing timely technical and functional assistance to enhance customer satisfaction.
- Managed assigned support tickets, ensuring prompt resolution and maintaining high service quality.
- Efficiently resolved software and hardware interface issues to enhance user experience.
- Provided support and training to end users, resulting in improved user satisfaction and product utilization.
- Mentored support team members to elevate team performance and skill levels.
- Documented client inquiries and solutions in ticket tracking database (SAP) for future reference.
Assistant General Manager
Pizza Hut of Maryland
Ellicott City, USA
10.2008 - 11.2011
- Investigated and resolved food and beverage quality issues, enhancing customer satisfaction.
- Trained service staff on suggestive selling techniques, increasing overall sales performance.
- Facilitated recruitment and onboarding of new team members for improved service delivery. to strengthen service capabilities.
- Organized and controlled inventory management processes for efficiency.
- Estimated food and beverage costs and managed inventory purchasing.
- Configured server station charts to optimize cost-effective customer service delivery.
- Accommodated private parties for corporate clients, athletes, and celebrities, ensuring personalized service.
General Manager
Regal Entertainment Theaters
Baltimore, USA
02.2004 - 11.2007
- Oversaw operations for ten-screen, 2,450-seat theater, generating over one million dollars annually.
- Managed P&L by implementing budgeting strategies, product promotions, and delivering exceptional customer service.
- Managed 80 employees and 8 assistants, aligning schedules with payroll budget.
- Maximized grosses by placing prints strategically, training staff effectively, and promoting upcoming films to enhance audience engagement.
- Enhanced customer awareness of company products through effective advertising and word-of-mouth strategies.
- Controlled inventory through spreadsheets and daily inspections, ensuring accuracy and reducing discrepancies.
- Boosted morale and productivity by establishing accountability systems and implementing targeted training programs.
- Maintained facility through detailed inspections, ensuring timely and cost-effective repairs.
Campus Computer Lab Technician
Pennsylvania State University
McKeesport, USA
08.2000 - 05.2004
- Installed hardware and software in computer labs, improving overall functionality for student use.
- Troubleshot network and communication issues, ensuring consistent access to resources for all users.
- Configured IP addresses on student computers for network access.
- Updated software regularly to maintain system performance.
- Trained new technicians on technical procedures and best practices, facilitating quicker onboarding and operational efficiency.
Education
Bachelor of Science - Cloud Computing Solutions
Purdue University Global
Indianapolis, IN08-2026
Associate of Science - Health Informatics
Community College of Baltimore County
Owings Mills, MD01.2021
Bachelor of Science - Network Systems
ITT Technical Institute
Owings Mills, MD01.2012
Bachelor of Science - Information Systems Security
Penn State University
McKeesport, PA01.2004
Skills
- Computer hardware and software installation
- Cloud computing
- Database management
- HL7 and ASTM implementation
- Advanced Windows operating systems knowledge
- Network concepts understanding
- Microsoft Office 365 proficiency
- Oracle 10G and 11G familiarity
- MS SQL familiarity
- HIPAA compliance knowledge
- Customer service excellence
- Communication skills
- Independent work capability
- Team collaboration ability
- Technical troubleshooting
- Client engagement
- Software deployment
- Documentation creation
- Technical presentations
- Solution design
- Sales support
- Software troubleshooting
- Network architecture
- Requirements documentation
- Client requirements analysis
Timeline
IT Solutions Engineer
Roche Diagnostics
10.2022 - Current
Senior Implementation Analyst
CompuGroup Medical
09.2015 - 09.2022
Senior Technical Support Engineer
CompuGroup Medical
12.2011 - 09.2015
Assistant General Manager
Pizza Hut of Maryland
10.2008 - 11.2011
General Manager
Regal Entertainment Theaters
02.2004 - 11.2007
Campus Computer Lab Technician
Pennsylvania State University
08.2000 - 05.2004
Bachelor of Science - Cloud Computing Solutions
Purdue University Global
Associate of Science - Health Informatics
Community College of Baltimore County
Bachelor of Science - Network Systems
ITT Technical Institute
Bachelor of Science - Information Systems Security
Penn State University