GEORGE GARCIA
STAFFORD
Summary
Accomplished Operations Manager with a proven track record at FedEx, enhancing supply chain efficiency and team accountability. Expert in logistics analysis and problem-solving, significantly improving operational outcomes. Demonstrated ability in inventory management and fostering customer satisfaction through meticulous coordination and service excellence.
Logistics expert with solid track record in managing supply chains and streamlining operations. Strong focus on team collaboration and adaptability to changing needs. Skilled in inventory management, vendor coordination, and transportation logistics. Reliable and results-oriented professional driven to optimize processes and achieve organizational goals.
Results-driven logistics professional prepared for demands of dynamic logistics environment. Extensive experience in streamlining transportation and warehouse operations to enhance overall efficiency. Focused on team collaboration and achieving results, known for adaptability and reliability in meeting changing needs.
Overview
22
22
years of professional experience
1
1
Certification
Work History
Logistics Coordinator
Best Buy Inc
09.2020 - Current
- Tracked orders and notified customers of status or potential delays.
- Trained new employees on logistics procedures, promoting a consistent approach across the team.
- Collaborated with sales and customer service teams to address client concerns and expedite orders when necessary.
- Ensured compliance with industry regulations, reducing the risk of fines or penalties.
- Enhanced supply chain efficiency by optimizing shipping schedules and routes.
- Improved order accuracy through meticulous data entry and verification processes.
- Organized back-office support for field operations, contributing to smoother project execution.
Operations Manager
FedEx
02.2013 - 02.2018
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Developed and maintained relationships with external vendors and suppliers.
- Analyzed and reported on key performance metrics to senior management.
- Oversaw facility maintenance, ensuring optimal functionality of equipment and infrastructure at all times.
- Managed budgets effectively, consistently delivering projects on-time and within financial constraints.
- Assisted in recruiting, hiring and training of team members.
- Launched staff engagement, gender diversity and cultural programs in addition to robust reporting tool that increased operational quality.
Operations Supervisor
UPS
02.2003 - 02.2013
- Managed daily operations for optimal performance, ensuring smooth workflows and timely completion of tasks.
- Maintained open lines of communication with upper management to provide regular updates on operational progress and challenges faced by the team.
- Conducted regular performance evaluations for direct reports, identifying areas for improvement and setting development goals accordingly.
- Enhanced team productivity by providing ongoing training, coaching, and mentoring to staff members.
- Implemented quality control systems to reduce errors, resulting in increased customer satisfaction rates.
- Led continuous improvement initiatives aimed at reducing waste, increasing efficiency, and enhancing overall productivity levels within the organization.
- Optimized resource allocation through careful planning and monitoring of inventory levels, staffing needs, and equipment maintenance schedules.
- Delegated tasks to administrative support staff to organize and improve office efficiency.
- Managed supervisor itinerary and appointments and streamlined scheduling procedures.
Education
Graduate Certificate - MANAGMENT
UPS MANAGER UNIVERSITY
HoustonGraduate Certificate - Management
FEDEX MANAGER OF OPERATIONS UNIVERSITY
Pittsburgh07-2013
Skills
- Problem-solving
- Decision-making
- Logistics analysis
- Customer service
- Shipment tracking
- Shipment coordination
- Invoicing and shipping documentation
- Warehousing processes
- Scheduling coordination
- Punctual and dependable
- Shipping documentation
- Inventory management
- Inventory control
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Resolved product issue through consumer testing.
- Supervised team of 75 staff members.
- Collaborated with team of 11 in the development of SAFETY TEAM.
Certification
- SCPro™ Level One, Cornerstones of Supply Chain Management - Council of Supply Chain Management Professionals (CSCMP).
- Certified Six Sigma Green Belt (CSSGB) - American Society for Quality (ASQ).
Languages
Spanish
Limited Working
Timeline
Logistics Coordinator
Best Buy Inc
09.2020 - Current
Operations Manager
FedEx
02.2013 - 02.2018
Operations Supervisor
UPS
02.2003 - 02.2013
Graduate Certificate - MANAGMENT
UPS MANAGER UNIVERSITY
Graduate Certificate - Management
FEDEX MANAGER OF OPERATIONS UNIVERSITY
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