- DIY and Home Improvement
- Auto Restoration
George Genes, Jr.
Green Cove Springs,FL
Summary
Dynamic leader with a proven track record at SE Grocers, adept in boosting operational efficiency and employee engagement. Excelled in health and safety compliance, driving a 6% sales increase through innovative strategies. Skilled in recruitment and fostering a positive work environment, leveraged strong communication and team leadership to achieve exceptional results.
Overview
36
36
years of professional experience
Work History
Store Operations Manager
SE Grocers
01.2010 - Current
- Implemented loss prevention measures, reducing shrinkage and improving overall store profitability.
- Increased sales by 6% with special displays and promotions.
- Implemented innovative programs to increase employee loyalty and reduce turnover.
- Created a positive work environment through effective communication and team-building activities, resulting in high employee retention rates.
- Addressed customer concerns promptly, fostering a culture of exceptional service that generated repeat business.
- Oversaw store layout and visual merchandising to create an inviting shopping environment that drove customer engagement.
- Improved store efficiency by streamlining operational processes and implementing time-saving strategies.
- Assisted in budget development and financial tracking, ensuring adherence to established fiscal guidelines and targets.
- Worked closely with the human resources department on hiring decisions to attract top talent for key roles within the store team.
- Facilitated regular staff meetings to discuss store goals, share updates on progress towards those objectives, and address any challenges or concerns collectively as a team.
- Managed store safety protocols and emergency response procedures, ensuring a secure environment for both staff and customers.
- Led process improvements initiatives that resulted in streamlined operations workflow across departments.
- Optimized scheduling practices to ensure adequate staffing during peak hours while controlling labor costs.
- Increased sales with effective staff training and development programs, ensuring excellent customer service.
- Maintained strict compliance with company policies and procedures as well as local regulations, avoiding potential fines or penalties.
- Developed strong relationships with vendors to negotiate favorable terms, achieving cost savings and timely deliveries.
- Actively sought feedback from employees and customers to identify areas for improvement, implementing changes as needed.
- Evaluated sales data and trends to identify opportunities for growth, implementing targeted marketing campaigns accordingly.
- Managed inventory levels for optimal product availability, minimizing stockouts and overstock situations.
- Conducted regular staff performance evaluations, providing constructive feedback for continuous improvement.
- Managed inventory control, cash control, and store opening and closing procedures.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Assisted with hiring, training and mentoring new staff members.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
Store Manager
Giant Landover
09.1993 - 12.2010
- Responsible for total store operations and marketing in a flagship 75,000 square foot operation
- Led store to more than 52 million dollars in annual sales
- Provided strong, positive leadership to a team of more than 150 employees
- Responsible for a team of exempt managers in empowering and delegating them to eb accountable for areas of responsibility in their respective departments
- Managed and interacted with customers and all associates on a daily basis and respond to the needs of both in a focused way
- Provided direction, feedback, guidance and results driven communication to ensure associate accountability in areas of specific performance
- Promoted and maintained exceptional customer service and vendor relations
- Maintained compliance with local, state, and federal laws in all operating areas
- Developed and maintained effective plans to to control shrink
- Leader in maintaining strong ethics, diversity, labor relations, profitability, productivity, community relations and administration of company policies throughout the workplace.
Operations Manager, Non-Perishable Manager,
Ahold USA
09.1993 - 12.2010
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
Petty Officer Second Class
United Sates Navy
12.1988 - 10.1992
- Shift Supervisor responsible for managing a group of 15 people and maintaining a continuously changing workload
- Aircraft Director responsible for proper launch and recovery of more than 30 different types of aircraft and 10 different helicopters
Education
Bachelor of Science - Business Management
Richardson University
Montgomery, ALSkills
- Operational efficiency
- Recruitment and hiring
- Staff management
- Inventory control
- Employee scheduling
- Operations oversight
- Process improvements
- Budgeting and cost control
- Multitasking and organization
- Friendly and positive
- Verbal and written communication
- Team leadership and coaching
- Retail inventory management
- Customer service management
Interests
Timeline
Store Operations Manager
SE Grocers
01.2010 - Current
Store Manager
Giant Landover
09.1993 - 12.2010
Operations Manager, Non-Perishable Manager,
Ahold USA
09.1993 - 12.2010
Petty Officer Second Class
United Sates Navy
12.1988 - 10.1992
Bachelor of Science - Business Management
Richardson University
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