George Gill
Data Analyst/Customer Service
McMinnville,OR
Summary
Customer Service Representative bringing top-notch oral and written communication skills, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
41
41
years of professional experience
Work History
Data Analyst
McMinnville School District
06.2015 - 03.2024
- Produced monthly reports using advanced Excel spreadsheet functions.
- Utilized data visualization tools to effectively communicate business insights.
- Created various Excel documents to assist with pulling metrics data and presenting information to stakeholders for concise explanations of best placement for needed resources.
- Improved decision-making processes with accurate data analysis and visualization techniques.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Unit Specialist
ADEC Inc
04.1990 - 08.2008
- Trained new employees and delegated daily tasks and responsibilities.
- Responded to and resolved customer questions and concerns.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Enforced company policies and regulations with employees.
- Ensured smooth operations during peak hours by effectively managing resources and staff allocation.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Improved customer satisfaction rates with consistent quality checks and timely resolution of complaints.
Yeoman Second Class
US Navy
07.1983 - 02.1990
- Office management - Overseeing the day-to-day operations of an office, including scheduling meetings, managing calendars, and organizing files.
- Communication - Serving as a point of contact for internal and external communication, including handling phone calls, emails, and messages.
- Records and publications - Maintaining records, documents, and official publications, and performing data entry and analysis.
- Administrative support - Performing administrative functions for legal proceedings, and counseling office personnel on administrative matters.
- Personnel security - Ensuring the security and confidentiality of sensitive information and documents.
- Budgeting - Managing budgets and resources for office operations, including tracking expenses and making procurement decisions.
Education
Bachelor of Science - Information Systems
Western Oregon University
Monmouth, OR06.2013
Associate Oregon Transfer Degree - General
Chemeketa Community College
Salem, OR06.2010
Skills
- Excel Functions
- Attention to Detail
- Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
- Data Entry
- Customer Relations
- Call center experience
- Computer Proficiency
- Conflict Resolution
- Microsoft Excel
- Microsoft Outlook
- Follow-up skills
I am an avid outdoorsman concerned with keeping our environment clean for our next generation.
* When in the outdoors, whether camping, hunting, or fishing, I always pack out the trash I find. I leave things better than I found them.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference
Work Type
Full TimeWork Location
On-SiteImportant To Me
Work-life balanceCompany CultureHealthcare benefitsPaid sick leavePaid time offQuote
“For every minute you are angry you lose sixty seconds of happiness.”
Ralph Waldo Emerson
Timeline
Data Analyst
McMinnville School District
06.2015 - 03.2024
Unit Specialist
ADEC Inc
04.1990 - 08.2008
Yeoman Second Class
US Navy
07.1983 - 02.1990
Bachelor of Science - Information Systems
Western Oregon University
Associate Oregon Transfer Degree - General
Chemeketa Community College
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