George Gill
Data Analyst/Customer Service
McMinnville,OR
Summary
Customer Service Representative bringing top-notch oral and written communication skills, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
41
41
years of professional experience
Work History
Data Analyst
McMinnville School District
800 NE Lafayette Ave, McMinnville, OR 97128
06.2015 - 03.2024
- Produced monthly reports using advanced Excel spreadsheet functions.
- Utilized data visualization tools to effectively communicate business insights.
- Created various Excel documents to assist with pulling metrics data and presenting information to stakeholders for concise explanations of best placement for needed resources.
- Improved decision-making processes with accurate data analysis and visualization techniques.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Unit Specialist
ADEC Inc
2601 Crestview Dr, Newberg, OR 97132
04.1990 - 08.2008
- Trained new employees and delegated daily tasks and responsibilities.
- Responded to and resolved customer questions and concerns.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Enforced company policies and regulations with employees.
- Ensured smooth operations during peak hours by effectively managing resources and staff allocation.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Improved customer satisfaction rates with consistent quality checks and timely resolution of complaints.
Yeoman Second Class
US Navy
Naval And Marine Corp Reserve Center, Portland, OR
07.1983 - 02.1990
- Office management - Overseeing the day-to-day operations of an office, including scheduling meetings, managing calendars, and organizing files.
- Communication - Serving as a point of contact for internal and external communication, including handling phone calls, emails, and messages.
- Records and publications - Maintaining records, documents, and official publications, and performing data entry and analysis.
- Administrative support - Performing administrative functions for legal proceedings, and counseling office personnel on administrative matters.
- Personnel security - Ensuring the security and confidentiality of sensitive information and documents.
- Budgeting - Managing budgets and resources for office operations, including tracking expenses and making procurement decisions.
Education
Bachelor of Science - Information Systems
Western Oregon University
Monmouth, OR06.2013
Associate Oregon Transfer Degree - General
Chemeketa Community College
Salem, OR06.2010
Skills
- Excel Functions
- Attention to Detail
- Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
- Data Entry
- Customer Relations
- Call center experience
- Computer Proficiency
- Conflict Resolution
- Microsoft Excel
- Microsoft Outlook
- Follow-up skills
I am an avid outdoorsman concerned with keeping our environment clean for our next generation.
* When in the outdoors, whether camping, hunting, or fishing, I always pack out the trash I find. I leave things better than I found them.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference
Work Type
Full TimeLocation Preference
On-SiteImportant To Me
Work-life balanceCompany CultureHealthcare benefitsPaid sick leavePaid time offQuote
“For every minute you are angry you lose sixty seconds of happiness.”
Ralph Waldo Emerson
Timeline
Data Analyst
McMinnville School District
06.2015 - 03.2024
Unit Specialist
ADEC Inc
04.1990 - 08.2008
Yeoman Second Class
US Navy
07.1983 - 02.1990
Bachelor of Science - Information Systems
Western Oregon University
Associate Oregon Transfer Degree - General
Chemeketa Community College