Summary
Overview
Work History
Education
Skills
Outdoorsman
Timeline
Generic

George Gokey

Muskegon,MI

Summary

Accomplished Store Manager with a proven track record at AutoZone and Advance Auto Parts, enhancing customer satisfaction through expert coaching in product specifications and sales techniques. Skilled in inventory control and POS systems operations, significantly boosted sales while fostering team collaboration. Specialize in client relationship building and staff training, ensuring operational excellence and efficiency. Focused Commercial Parts Pro well-versed in parts organization, purchasing and delivery management. Excellent leadership, scheduling and problem-solving abilities. Offering 30 years of progressive experience in field.

Overview

32
32
years of professional experience

Work History

Commercial Parts Pro

Advance Auto Parts
01.2005 - Current
  • Advanced solution, project and product quality recommendation ability.
  • Understood and executed instructions furnished in written, oral or diagram form.
  • Created, built and maintained professional customer relationships.
  • Achieved personal and store sales goals and service objectives.
  • Built and maintained network of second source suppliers.
  • Trained team members in successful strategies to meet operational and sales targets.
  • Ordered parts for customers, repair shops, and service departments for use in automotive equipment.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Processed and reshelved return orders, checking for discrepancies, potential usage and refund issue
  • Supervised and trained staff on product knowledge and customer service.

Store Manager

Advance Auto Parts
03.2000 - 12.2003
  • Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
  • Rotated merchandise and displays to feature new products and promotions.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
  • Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
  • Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
  • Reconciled daily sales transactions to balance and log day-to-day revenue.
  • Completed point of sale opening and closing procedures.
  • Supervised guests at front counter, answering questions regarding products.
  • Approved regular payroll submissions for employees.
  • Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.

Laborer

Enterprise Brass Works
11.1997 - 09.2002
  • Utilized construction tools and machinery to effectively complete job site projects.
  • Worked alongside team to accomplish work goals according to schedule.
  • Observed site safety rules to maximize protections for team members and equipment.
  • Used measuring tools such as gauges and tape measure to identify conforming parts during production.
  • Loaded, unloaded, and moved material to and from storage and production areas.
  • Performed general housekeeping and cleaning tasks.
  • Understood and followed verbal and written instructions to complete work correctly.

Store Manager

AutoZone
02.1993 - 11.1997
  • Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
  • Rotated merchandise and displays to feature new products and promotions.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
  • Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
  • Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
  • Reconciled daily sales transactions to balance and log day-to-day revenue.

Education

Some College (No Degree) - Automotive Technology

Muskegon Community College
Muskegon, MI

High School Diploma -

Muskegon High School
Muskegon, MI
06.1988

Skills

  • Client Relationship Building
  • Technical aptitude
  • Inventory Restocking
  • POS systems operations
  • Stock management
  • Customer Service
  • Ordering parts
  • Delivery Scheduling
  • Forklift Operation
  • Returns processing
  • Staff Training
  • Sales Promotion

Outdoorsman

I'm also an avid outdoorsman. I like to camp, fish and hunt. Plus enjoy taking my dogs along .

Timeline

Commercial Parts Pro

Advance Auto Parts
01.2005 - Current

Store Manager

Advance Auto Parts
03.2000 - 12.2003

Laborer

Enterprise Brass Works
11.1997 - 09.2002

Store Manager

AutoZone
02.1993 - 11.1997

Some College (No Degree) - Automotive Technology

Muskegon Community College

High School Diploma -

Muskegon High School

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George Gokey