George Gontes
Pomona,CA
Summary
Experienced and detail-oriented Banking Analyst with over 7 years of robust experience thriving in high-pressure office environments while effectively managing multiple concurrent assignments. Now poised to transition into a career in Operations Analysis, leveraging adept interpersonal communication skills and a track record of meticulously analyzing complex problems.
Overview
3
3
years of professional experience
Work History
Banking Operations Analyst I
Stretto
Irvine, CA
05.2023 - Current
- Deliver thorough client support covering account management tasks including openings, closings, fund transfers, and banking inquiries across various communication channels
- Identify and resolve client issues utilizing proprietary software, ensuring prompt and satisfactory resolution through collaboration with internal teams and banking partners
- Execute daily banking tasks with precision, leveraging SQL to query databases and escalate urgent issues promptly for resolution
- Showcase accuracy in data management by completing repetitive tasks, meeting deadlines, and meticulously documenting problem-solving processes
- Practice rigorous security and data handling procedures to protect company and client confidentiality, ensuring compliance with privacy regulations and safeguarding sensitive information at all times.
Operations Specialist II
Mechanics Bank
Corona, CA
10.2022 - 04.2023
- Managed diverse operational tasks, ensuring seamless coordination and accountability
- Screened, received, assessed, and processed over 150 daily requests with precision
- Handled priority escalations and inquiries, demonstrating swift problem-solving skills and exemplary customer service
- Championed continuous improvement initiatives and fostered positive client relationships
- Documented all client interactions in the Client Relationship Management (CRM) system, maintaining meticulous records for reference and analysis.
Banking Manager
Brault Practice Solutions
San Dimas, CA
05.2021 - 10.2022
- Provided technical expertise, training, and performance monitoring to optimize Banking Department operations to maintain 100% SLA's
- Developed and delivered training programs to enhance staff skills and knowledge
- Streamlined processes and optimized workflow to enhance and boost banking operations effectiveness by over 50%.
Education
Bachelor of Arts (B.A.) - Business Administration and HR Management
University of La Verne
La VerneSkills
- Business Management and
Leadership - Precise Recordkeeping and
Documentation - Risk Management and Compliance
- Fraud Analysis and Prevention
- Root Cause Analysis and Problem-Solving
- Project Planning and Prioritization
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Timeline
Banking Operations Analyst I
Stretto
05.2023 - Current
Operations Specialist II
Mechanics Bank
10.2022 - 04.2023
Banking Manager
Brault Practice Solutions
05.2021 - 10.2022
Bachelor of Arts (B.A.) - Business Administration and HR Management
University of La Verne
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