George Gonzalez
Seattle
Summary
I consider myself a Dynamic Service Manager. I have 15 years of consistency in sales and service, based on trust from diverse Management teams and an ability to understand how to move the needle in the correct direction. I can be trusted to build strong and long-lasting relationships in the Blue Collar Industries in spite of adversity in financial climates, strong competition, or need for internal Best Practices. I have a second nature approach of trying to understand the customer needs before attempting to insert solutions.
I believe my track record, reputable references, and ability to interview with a sense of direction, will indicate that I come prepared to add significant tools to any company willing to invest in me.
Overview
22
22
years of professional experience
Work History
PRO Services Manager
Floor & Decor
Seattle
11.2022 - Current
- Increased YOY Sales 2 years in a row by double digit percentage.
- Successful field canvassing leading to district-best "New PRO" YOY sales metric.
- Created multiple promotable team members.
- District PRO Services Captain.
- Lead 9 District PRO Blitzes.
- I opened the North Seattle store as the Service Manager. Immediate impact in the community.
- Trained multiple Chief Executive Merchants and PRO Services Managers on the metrics and cadence of the PRO department.
- Positive Comp 24 months in a row in Tukwila (Second largest store in West Coast)
- Strong CRM Service Skills
- Leader in West Coast in Relationship Building
- Opened Commercial Business Accounts for Commercial/Builders
- Trained in Installation Materials, Including Bostik, Schluter, Mapei, Laticrete
- Strong Involvement in hiring process, form floor associates to upper-store management positions.
Estimator
Granite & Marble Specialties. Washington State Department Of Labor & Industries
Kent
02.2022 - 11.2025
- Contractor Based Estimator. Ability to quote from Kitchen/Bathroom Remodels to Custom Builds
- Conducted field measurements for countertops, cabinet, tile, and vinyl installations.
- Analyzed project specifications to determine material needs and labor requirements.
- Comfortable in Template Based or Physical Lay-Out Appointments
- Reviewed blueprints to ensure accurate bidding and compliance with regulations.
Project Manager
Installer Group (Counter Fit/Sierra Soapstone)
Sacramento
09.2020 - 12.2021
- Account Manager for Lennar Homes, General Track Homes, Ikea, Home Depot Interiors Countertop Installations
- Estimator for Walk-In Homeowners, Contractors
- Ability to estimate through Field Visit, or Blueprints
- Occasionally Fabricated and Installed countertops/Fireplaces/Patios
International Sales Manager
Kor-It Inc
Sacramentoq
06.2003 - 07.2017
- Cultivated relationships with key clients across diverse regions to enhance business partnerships.
- Led negotiations for high-value contracts, ensuring compliance with international trade regulations.
- Created proposals based on contractor needs.
- Sold hydraulic, pneumatic, gasoline, and electric core drilling machines.
- Coordinated Logistics on Domestic and International Sales.
Education
High School Diploma -
River City High School
West Sacramento06-2007
Skills
- Customer relationship management
- Employee training
- Project management
- Regulatory compliance
- Market analysis
- Staff development
- Sales Management
Affiliations
- Involved in Youth Services
Languages
Spanish
Native/ Bilingual
References
References available upon request.
Timeline
PRO Services Manager
Floor & Decor
11.2022 - Current
Estimator
Granite & Marble Specialties. Washington State Department Of Labor & Industries
02.2022 - 11.2025
Project Manager
Installer Group (Counter Fit/Sierra Soapstone)
09.2020 - 12.2021
International Sales Manager
Kor-It Inc
06.2003 - 07.2017
High School Diploma -
River City High School