George M. Gracia

Counter Terrorism Bureau, Critical Response Command, Oct 2015-Present

• Conducted Daily Counterterrorism surge deployments to critical infrastructures throughout New York City.
• Disrupted and deterred terrorist planning and hostile surveillance operations.
• Protected critical infrastructures and sensitive locations.
• Responded rapidly and tactically to terrorist incidents and threats.
• Deployed as Stryker/heavy weapons teams to sensitive high profile events and locations.

Transit Bureau, July 2012-Oct 2015

• Delivered expert courtroom testimony to support criminal cases.
• Talked with citizens to establish rapport and become familiar presence in area.
• Debriefed individuals to collect important information for ongoing investigations.
• Secured crime scenes, gathered evidence and questioned witnesses.
• Apprehended suspects, read Miranda Rights and transported offenders to jail.

• Provided primary customer support to internal and external customers in fast-paced environment.
• Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
• Completed and processed paperwork for new and existing customers needing specialized assistance.
• Established new accounts for high net worth individuals and serviced existing accounts to maximize revenue.