Summary
Overview
Work History
Education
Skills
Training
Timeline
Generic

George Grant

SEBRING,FL

Summary

Knowledgeable Operations Manager with over 10 years of experience bringing planning and problem-solving abilities. Focused on maximizing resource utilization to support scalable operations and increase bottom-line profitability. Organized and systematic with natural relationship-building and leadership talents.

Overview

20
20
years of professional experience

Work History

Operations Manager

Cardinal/Ryder
Orlando, FL
11.2004 - Current
  • Developed and implemented operational procedures to ensure quality standards are met.
  • Monitored and improved efficiency of processes, team performance, and customer service.
  • Directed operations staff by providing guidance, training, and support in order to meet company objectives.
  • Ensured compliance with safety regulations and maintained a safe work environment for all personnel.
  • Created detailed reports on the performance of individual departments within operations.
  • Coordinated with other departments including sales, marketing, finance, human resources. to ensure efficient operations.
  • Led cross-functional teams in problem-solving activities related to process improvements or new product launches.
  • Developed key performance indicators to measure effectiveness of operational processes.
  • Implemented innovative strategies that reduced operating costs while maintaining high levels of customer satisfaction.
  • Conducted regular reviews of existing policies and procedures for continuous improvement opportunities.
  • Managed staffing needs through recruitment, selection, onboarding and training, disciplinary action as necessary.
  • Supervised day-to-day workflow of employees in order to maximize productivity and maintain quality standards.
  • Assessed employee development needs and provided feedback on their progress towards meeting goals.
  • Resolved customer complaints in a timely manner while ensuring customer satisfaction remains at optimal levels.
  • Managed scheduling, training and inventory control.
  • Recruited, hired and trained crew members on application of projects, customer relations and customer service.
  • Built strong operational teams to meet process and production demands.
  • Implemented policies and standard operating procedures and managed quality, customer service and logistics.
  • Addressed customer concerns with suitable solutions.
  • Motivated and evaluated personnel for performance improvement and goal achievement.
  • Guided employees on understanding and meeting changing customer needs and expectations.
  • Delivered positive customer experiences by implementing effective quality assurance practices.
  • Identified areas of deficiency and performed root-cause analysis to solve problems.
  • Developed initiatives for process improvement and reviewed and assessed ongoing operations.
  • Presented performance and productivity reports to supervisors.

Education

GED -

Sebring High School
Sebring, FL
06-1984

Skills

  • Contract Management
  • Process Improvement
  • Business Planning
  • Organizational Management
  • Performance monitoring
  • Incidents management
  • Health and safety compliance
  • Maintenance Planning
  • Labor Relations
  • Customer Retention
  • Workflow Optimization
  • Performance reporting
  • Customer Service
  • Logistics Oversight
  • Quality assurance and control
  • Resource Coordination
  • Customer Relationship Management (CRM)
  • Continuous improvements
  • Problem-Solving
  • Goal attainment
  • Staff Management
  • Performance Evaluations
  • Operational Efficiency
  • High-pressure environments
  • Decision-Making
  • Multi-unit operations management
  • Operations Monitoring
  • Management
  • Assignment Delegation
  • Maintaining Compliance
  • Performance Management
  • Client Relationships

Training

Certified Smith System Trainer

Certified OSHA Forklift Trainer

CSA Trainer

Timeline

Operations Manager

Cardinal/Ryder
11.2004 - Current

GED -

Sebring High School

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George Grant