Summary
Overview
Work History
Education
Skills
Timeline
GeneralManager

George Gray

Dallas,TX

Summary

Employment background consists of many different skill sets from industrial to administrative which has afforded the opportunity to learn many and develop a great work ethic and as well as customer service and communication skills. Experienced Parts Clerk with over 20 years of experience in the automotive & diesel industry. Excellent reputation for resolving problems and improving customer satisfaction.

Overview

20
20
years of professional experience

Work History

Parts Clerk

AutoZone
07.2018 - 05.2022
  • Greeted customers via telephone and in person to answer questions, resolve concerns and complete sales.
  • Researched vehicles and parts via physical catalogs and electronic means.
  • Organized parts storage and stocked inventory according to established guidelines.
  • Maintained clean and neat parts counter and sales floor.
  • Completed sales and service documentation for customer and business records and provided receipts of purchase.
  • Adhered to company guidelines for performance and compliance.
  • Trained and mentored junior employees on regulations, best practices and performance strategies.
  • Reviewed current processes and procedures and implemented proactive adjustments to maintain quality, service and sales standards.
  • Handled all customer service issues quickly to maintain high satisfaction levels.
  • Met customer needs by looking up stock numbers and prices for various parts, identifying correct items and placing timely orders.
  • Assisted customers by responding to complaints and offering updates on back-ordered parts.
  • Maintained optimal supply levels by ordering new parts from catalogs and vendor websites.
  • Achieved exceptional reputation for quality parts and service by proactively identifying defects and returning rejected items to suppliers.
  • Advised customers on substitution or modification of parts to replace original manufacturer parts.
  • Examined returned parts for defects and exchanged defective parts or refunded money.
  • Set up merchandise displays and organized parts on shelves to maximize customer interest and promote overstocks.
  • Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.

Order Selector

DSC Logistics
12.2014 - 02.2018
  • Operated warehouse equipment and reported instances of safety code violations to management to reduce risk of accidents.
  • Moved boxes and organized aisles to open up floor space and enable forklift operators to move freely through warehouse.
  • Checked inventory and selected products from specific locations based upon availability.
  • Detail-oriented Order Picker with experience working in various large warehouse environments. Seeking similar role where outstanding packing skills and strong commitment to safety will be valued.
  • Inspected incoming and outgoing shipments to verify accuracy and prevent errors.
  • Unloaded deliveries from trucks in prompt fashion.
  • Trained new warehouse employees on safety procedures and provided updated safety manuals for review purposes.
  • Alternated goods in inventory by observing first-in and first-out approach to keep shelves organized and properly stocked.
  • Packed refrigerated and non- perishable food products using cardboard materials as directed by company specifications.
  • Joined company's Safety Committee to share ideas on ways to bolster OSHA compliance and prevent accidents and mishaps.
  • Prepared orders by processing requests, pulled materials from warehouse, packed boxes and prepared shipments.
  • Followed orders precisely for correct items, sizes and quantities.
  • Kept work areas neat, clean and free from debris.
  • Picked and packed order items.
  • Maintained productivity and accuracy while continuously lifting and unpacking over 40 pounds of grocery packages.
  • Moved cardboard, plastic ties and other debris from unboxing to trash.
  • Noted unsafe components inside packages and discussed concerns with supervisors.
  • Assisted customers with large and heavy loads by transporting packages to customers' vehicles.
  • Interacted with guests in friendly and knowledgeable way.
  • Collected, analyzed and modeled sales trends and customer preferences data to inform inventory development decisions.
  • Addressed customer complaints and requests by resolution or escalation.
  • Maintained tidy and clean work areas to promote optimal productivity and safety standards.
  • Stocked shelves, racks, and cases with new or transferred merchandise.
  • Greeted customers and directed to requested products.
  • Moved merchandise using forklifts, pallet jacks and hand trucks.
  • Kept aisles clear and clean while restocking to prevent accidents and enable others to easily pass by.
  • Operated equipment such as pallet jacks and hand trucks to move heavy boxes.
  • Safely and securely loaded items to prevent damage during transport.
  • Adhered to safety processes and procedures when stocking store to avoid falls and other injuries.
  • Kept warehouse areas free of debris and safe for employees with proper storage and maintenance of machinery, tools and supplies.
  • Verified incoming products and checked delivery totals to keep system records current and accurate.
  • Transported merchandise pallets to move in warehouse.
  • Reviewed order slips, picked products and staged merchandize to be shipped.
  • Moved pallets to and from trucks and around warehouse with forklifts to stay on top of demanding schedules.
  • Disposed of damaged or defective items or coordinated returns to vendors for covered items.
  • Pulled merchandise from inventory storage and documented quantities to maintain accuracy.
  • Used appropriately sized boxes to pack products with care, minimizing shifting and damage during transport.
  • Added packed boxes to conveyor belts for movement to shipping stations.
  • Transported merchandise to sales floor and replenished out-of-stock and low-stock items.
  • Moved and lifted heavy loads of merchandise using stand up forklift equipment.
  • Oversaw warehouse staff and maintained efficiency in fast-paced environment.
  • Prepared and checked outbound shipments for accuracy.

Warehouse Supervisor

Alliant Foodservice
02.2009 - 11.2014
  • Supervised shipping and receiving, distribution, and workplace safety.
  • Supervised warehouse operations by managing employees during shifts.
  • Completed daily operations on time and maintained high standards of accuracy.
  • Monitored employee performance and offered mentoring and leadership to improve any deficiencies.
  • Operated warehouse material handling equipment correctly to move loads.
  • Maintained high levels of accuracy in daily operations.
  • Oversaw daily operations and shipping and handling processes.
  • Supervised shipping and handling operations.
  • Oversaw inventory control levels and verified compliance with storage and organization processes.
  • Used warehouse management software to reconcile daily inventory.
  • Kept detailed records of inventories and merchandise inventory transactions.
  • Recorded information, shortages and discrepancies to keep records current and accurate.
  • Promoted diligence and culture of safety for drivers and warehouse operations.
  • Managed merchandise inventory transactions.
  • Performed troubleshooting to resolve issues with equipment, devices and products.
  • Revised and developed procedures to reduce risk and achieve compliance.
  • Monitored adherence to safety protocols and company policies by staying attentive to details.
  • Adhered to industry best practices for warehousing, material handling and documentation.

Customer Service Manager

BancTec
09.2005 - 03.2013
  • Resolved customer complaints while prioritizing customer satisfaction and loyalty.
  • Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
  • Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
  • Followed through with client requests to resolve problems.
  • Introduced higher standards for customer service and increased efficiency by streamlining operations.
  • Exceeded team goals and collaborated with staff members to implement customer service initiatives.
  • Assumed ownership over team productivity and managed work flow to meet or exceed quality service goals.
  • Resolved concerns with products or services to help with retention and drive sales.
  • Collected customer feedback and made process changes to exceed customer satisfaction goals.
  • Completed special projects by using effective decision making, critical thinking and time management skills.
  • Monitored customer service operations to assess agent performance and provide feedback.
  • Created customer support strategy to increase customer retention.

Education

Associate of Science - Diesel Mechanics Technology

Lincoln College of Technology - Grand Prairie
Grand Prairie, TX
06.2017

High School Diploma -

Loncoln High School
Dallas TX
01.1991

Skills

  • Pulling Parts
  • Complex Problem-Solving
  • Database Management System Software
  • Reading Comprehension
  • Inventory Control System Software
  • Critical Thinking
  • Verbal and Written Communication
  • Parts Organization

Timeline

Parts Clerk

AutoZone
07.2018 - 05.2022

Order Selector

DSC Logistics
12.2014 - 02.2018

Warehouse Supervisor

Alliant Foodservice
02.2009 - 11.2014

Customer Service Manager

BancTec
09.2005 - 03.2013

Associate of Science - Diesel Mechanics Technology

Lincoln College of Technology - Grand Prairie

High School Diploma -

Loncoln High School

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George Gray