George Greer IV
Houston,Tx
Summary
Dynamic Occupational Medicine Intake Representative at Memorial Hermann Health System with expertise in patient confidentiality and appointment scheduling. Proven ability to enhance service delivery through effective communication and problem-solving skills. Recognized for streamlining intake processes and improving patient flow, contributing to a more efficient healthcare environment.
Positive and approachable with knack for effective communication and problem-solving. Well-versed in basic administrative tasks and adept at using computer systems to manage information efficiently. Committed to delivering exceptional service and improving client satisfaction.
Offering solid foundation in customer service and administrative support, eager to learn and grow in professional environment. Brings strong understanding of customer needs and can quickly grasp new technologies and processes. Ready to use and develop strong organizational and communication skills.
Overview
3
3
years of professional experience
Work History
Occupational Medicine Intake Representative
Memorial Hermann Health System
10.2023 - 10.2024
- Assisted patients with intake process, ensuring accurate completion of necessary documentation.
- Communicated effectively with healthcare providers to facilitate patient referrals and appointment scheduling.
- Utilized electronic health record (EHR) systems for data entry and management of patient information.
- Maintained confidentiality of patient data in compliance with HIPAA regulations and organizational policies.
- Adapted quickly to new technologies and processes, contributing to streamlined intake operations.
- Participated in training sessions to develop knowledge of healthcare policies and procedures.
- Collaborated with interdisciplinary teams to enhance patient flow and improve overall service delivery.
- Provided exceptional customer service, addressing patient inquiries and resolving issues promptly.
Assistant General Manager
Stretch Zone
04.2023 - 04.2024
- Assisted in managing daily operations to ensure smooth workflow and customer satisfaction.
- Coordinated staff schedules to optimize resource allocation and enhance team performance.
- Supported training initiatives for new employees, fostering skill development and adherence to company standards.
- Monitored inventory levels, implementing strategies to minimize waste and maintain supply efficiency.
- Implemented customer feedback mechanisms, improving service quality and client engagement strategies.
- Analyzed operational data to identify trends and recommend process improvements for higher efficiency.
- Contributed to marketing efforts by promoting services through community outreach and social media engagement.
- Collaborated with the General Manager on marketing initiatives to increase brand awareness and drive sales growth.
- Increased customer satisfaction by addressing and resolving concerns in a timely manner.
- Managed financial aspects of the business, including budgeting, forecasting, and cost control for optimal profitability.
Customer Service Specialist
Dicks Sporing Goods
07.2021 - 12.2023
- Delivered exceptional customer service through effective communication and problem-solving skills.
- Assisted customers in locating products, ensuring a positive shopping experience.
- Resolved inquiries and complaints promptly, maintaining high customer satisfaction levels.
- Collaborated with team members to streamline processes and improve service efficiency.
- Trained new staff on customer service protocols and product knowledge effectively.
- Analyzed customer feedback to identify trends and implement improvements in service delivery.
- Handled escalated calls calmly, finding resolutions that satisfied both the company and the customer''s needs.
- Assisted new employees with training, sharing best practices for handling difficult situations and achieving positive outcomes.
- Adapted quickly to changes in company policies or procedures ensuring consistency in delivering accurate information to customers.
Personal Trainer
Svetness Fitness and Nutrition
03.2023 - 05.2023
- Developed personalized fitness plans tailored to client goals and abilities.
- Conducted individual and group training sessions, ensuring proper technique and safety protocols.
- Monitored client progress, adjusting programs to optimize results and engagement.
- Educated clients on nutrition principles, promoting healthy lifestyle choices alongside fitness routines.
- Implemented motivational strategies to enhance client adherence and commitment to fitness goals.
- Provided ongoing support and accountability through regular check-ins and assessments of client performance.
- Educated clients on proper exercise techniques, reducing risk of injury during workouts.
- Motivated clients to stay on track with fitness goals with positive and friendly approach.
- Trained clients during strength training, cardio vascular exercise, and stretching.
- Assisted clients with personal fitness goals through realistic objectives.
Intern
Livewell Physical Therapy
08.2022 - 12.2022
- Assisted in patient intake procedures, ensuring accurate documentation and efficient scheduling.
- Supported physical therapists during treatment sessions, enhancing patient comfort and engagement.
- Maintained cleanliness and organization of therapy equipment, promoting a safe environment.
- Observed patient progress and documented changes, contributing to ongoing treatment plans.
- Collaborated with team members to optimize workflow and improve service delivery efficiency.
- Educated patients on exercise routines and home care instructions, fostering independence in recovery.
- Participated in administrative tasks, including filing and managing patient records for accessibility.
- Gained valuable experience working within a specific industry, applying learned concepts directly into relevant work situations.
Education
Bachelor of Science - Exercise Science
Lamar University
Beaumont, TX12-2022
Skills
- Patient confidentiality
- Call center experience
- Insurance verification
- Medical terminology
- Appointment scheduling
- Healthcare industry
- Follow-up procedures
- Patient scheduling
- Follow-up skills
- Inventory management
- Charting and clinical documentation
- Trauma-informed care
- Teamwork
- Customer service
- Problem-solving
- Time management
Timeline
Occupational Medicine Intake Representative
Memorial Hermann Health System
10.2023 - 10.2024
Assistant General Manager
Stretch Zone
04.2023 - 04.2024
Personal Trainer
Svetness Fitness and Nutrition
03.2023 - 05.2023
Intern
Livewell Physical Therapy
08.2022 - 12.2022
Customer Service Specialist
Dicks Sporing Goods
07.2021 - 12.2023
Bachelor of Science - Exercise Science
Lamar University