Summary
Overview
Work History
Education
Skills
Timeline
SalesManager

George Grinzewitsch

Sacramento,CA

Summary

Over a decade of experience in the retail automotive business. At sixteen, started career in the car business as a service porter and went on to work many of the common jobs that exist at a retail automotive dealership. After college, went to work for Fletcher Jones Motorcars as a delivery specialist and was recognized as sales assistant of the month. After returning home, implemented valuable processes picked up during time at FJ motors. After time as a delivery specialist, became a service advisor and was consistently top of the board in CEP scores. Then moved into a sales associate role and was salesperson of the month, twice. While selling cars, graduated from the National Dealer Academy. After selling cars, transitioned into a sales manager position. Managed with objective data and inspected what was expected from team members. Successfully increased 2020 new car volume by 10% in 2021, during a year where volume was down with nearly all brands and markets.

Overview

7
7
years of professional experience

Work History

Sales Manager

Mercedes-Benz Of Sacramento
Sacramento, CA
09.2020 - 02.2022
  • Identified, hired and trained highly-qualified staff by teaching best practices, procedures and sales strategies.
  • Supervised sales team of 15 people, stepping in to support employees and deliver smooth sales processes for clients.
  • Held weekly meetings with sales associates to identify techniques to overcome sales obstacles and improve customer experiences.
  • Handled customer relations issues, enabling quick resolution and client satisfaction.
  • Daily inventory management of new and used vehicles.
  • Results oriented, constantly inspecting what is expected.
  • Was able to increase new car volume year over year in 2021, with less than a two week supply of inventory for a majority of the year.
  • Created more structure within our sales team in regards to mining our CRM.

Sales Associate

Mercedes-Benz Of Sacramento
Sacramento, CA
12.2018 - 08.2020
  • Consistently provided high quality customer experiences.
  • Constant product training to demonstrate useful features and functions to the client.
  • Demonstrated products by explaining characteristics, capabilities and features, taking test drives and explaining warranties and services.
  • Maintained compliance with all service, quality, and regulatory standards. Consistently received some of the highest CSI scores in the department.
  • Recognized as Salesperson of the month multiple times.
  • Engaged with customers to effectively build rapport and lasting relationships.

Service Advisor

Mercedes-Benz Of Sacramento
Sacramento, CA
02.2018 - 11.2018
  • Determined customer needs by asking relevant questions and listening actively to responses.
  • Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
  • Offered friendly and efficient service to customers, handled challenging situations with ease.
  • Consistently earned the highest CSI scores in the department.
  • Proved successful working within tight deadlines and fast-paced atmosphere.

Delivery Specialist

Mercedes-Benz Of Sacramento
Sacramento, CA
01.2018 - 03.2018
  • Successfully Implemented Fletcher Jones Motorcars best practices in hopes to improve our delivery processes at MB Sacramento.
  • Improved customers understanding of the products they purchased through clear communication and demonstrations, along with follow up after delivery.
  • Assisted sales consultants in better understanding the Mercedes-Benz product.

Delivery Specialist

Fletcher Jones Motorcars
Newport Beach, CA
04.2017 - 12.2017
  • Quickly adapted to the fast pace environment and gained the respect of my colleagues and superiors through hard work and a willingness to learn.
  • Delivered useful and positive customer experiences to over 100 clients a month through clear communication and extensive product knowledge.
  • Was recognized as Sales Assistant of the Month, multiple times.
  • Consistently provided a high level of customer service to each client I interacted with.

Loaner Car Manager

Mercedes Benz Of Sacramento
Sacramento, CA
05.2014 - 08.2014

Lot Manager

Mercedes-Benz Of Sacramento
Sacramento, CA
01.2013 - 08.2013

Parts Picker

Mercedes-Benz Of Sacramento
Sacramento, CA
03.2012 - 12.2012

Service Greeter

Mercedes-Benz Of Sacramento
Sacramento, CA
07.2011 - 02.2012

Service Porter

Mercedes-Benz Of Sacramento
Sacramento, CA
01.2011 - 07.2011

Education

Business Management

College of The Desert
Palm Desert, CA

Business Communications

University of Arizona
Tucson, AZ

Skills

  • Managing through objective data
  • Follow up
  • Verbal and Written Communication
  • Data Analytics
  • Inventory Planning and Management
  • Employee Retention
  • Detail-Oriented
  • Problem Solving

Timeline

Sales Manager

Mercedes-Benz Of Sacramento
09.2020 - 02.2022

Sales Associate

Mercedes-Benz Of Sacramento
12.2018 - 08.2020

Service Advisor

Mercedes-Benz Of Sacramento
02.2018 - 11.2018

Delivery Specialist

Mercedes-Benz Of Sacramento
01.2018 - 03.2018

Delivery Specialist

Fletcher Jones Motorcars
04.2017 - 12.2017

Loaner Car Manager

Mercedes Benz Of Sacramento
05.2014 - 08.2014

Lot Manager

Mercedes-Benz Of Sacramento
01.2013 - 08.2013

Parts Picker

Mercedes-Benz Of Sacramento
03.2012 - 12.2012

Service Greeter

Mercedes-Benz Of Sacramento
07.2011 - 02.2012

Service Porter

Mercedes-Benz Of Sacramento
01.2011 - 07.2011

Business Management

College of The Desert

Business Communications

University of Arizona
George Grinzewitsch